TB
Talking Billo
Waiter at Islamabad Club
Islamabad, PakistanWork Experience
Islamabad Club
Jun 2021 - Present -3 yrs, 3 months
Pakistan
- Job Details:Served exclusive guests and diplomats in fine dining and private banquet events. Provided smooth buffet, à la carte, and plated service during large functions (300+ guests). Coordinated closely with kitchen, bar, and stewarding teams for seamless service delivery. Increased guest satisfaction by ensuring rapid response and resolving complaints proactively. Led event setups, table arrangement, linen preparation, and service mise-en-place. Followed strict hygiene protocols; zero complaints in 3 years.
Hotel Crown Plaza
Oct 2019 - Jun 2021 -1 yr, 8 months
Pakistan
- Job Details:Delivered European-style fine dining service in a high-end 5-star hotel setting. Managed VIP guests with customized dining experiences and personal attention. Trained and supervised junior waiters in plate, platter, and guéridon service. Ensured 100% compliance with food safety and hygiene audits (HACCP). Handled POS transactions excellently and implemented menu upselling strategies, increasing sales by 15% monthly.
Skills
- European table service & silver service expertise
- VIP guest handling & personalized dining experience
- POS system operation & accurate cash handling
- Menu knowledge & upselling techniques
- Coordination with kitchen, bar & stewarding teams
- HACCP compliance & food hygiene standards
- Guest satisfaction & complaint resolution
- Time management in high-volume environments
- Order taking, billing, and payment accuracy
- Food & Beverage Service
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Languages
Urdu
AdvancedEnglish
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