Tariq Ahmed Kamal Elmaghrabi

Senior Manager - Service Quality, Optimisation and ComplianceFull Time

Chief Specialist - Program ManagementFull Time

• Job Details:- Responsible for determining and coordinating the sharing of resources among their constituent projects to the overall benefit of the program. - Ensures that all project managers follow project management standard processes. - Regularly taking positive steps, such as mitigating conflict resolution or publicizing individual and/or team success to create an open and high performance team environment. - Participated in the implementation of Enterprise Risk Management (ERM) program across RTA. - Engaged in the deployment of various systems (corporate performance indicators, integrated QMS, Asset Management System & Customer Service System) across the Corporate Technical Support Services Sector comprising of five departments.

Senior Manager - Customer Experience ManagementFull Time

• Job Details:- Engaged in the Implementation and facilitation of the Customer Service Strategy for DWTC’s various business functions. - Responsible of the deployment and communication of the Customer Service Culture across DWTC. - Assist in monitoring and collecting data on the customer interactions and ensures capturing the voice of customer through various channels and tools i.e. satisfaction surveys, focus groups, Mystery Shopping. - Responsible for the formulation of the Customer Complaint Capturing & Management System. - Assist in the development of a Customer Service Protocol Manual & manages the Touch Points staff. - Researches and suggests industries best practices & conducting benchmarking activities. - Worked with the teams to ensure we deliver our services to our customers consistently with a high level of quality standards.