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taher gomaa

Operation customer service at Paymob Solutions

Dokki, Giza, Egypt

Work Experience

  • Operation customer serviceFull Time

    Paymob Solutions

    May 2021 - Present -4 yrs, 2 months

    Egypt , Cairo

    • Job Details:.Communication with retail and supermarket customers. Regular cash flow and collection operations. Reviewing billing delays and programming errors.Building a good relationship with users. Acknowledging , resolving and handle VIP customer complaints. Hunt new users Solve customer problems related to machines.
  • Social Media Moderator& customer serviceFull Time

    Voo

    Feb 2020 - May 2021 -1 yr, 3 months

    Egypt , Cairo

    • Job Details:Create and enhance the online community moderation scripts. Review and moderate all social media platforms within comments, images, videos and audio. Maintain the Moderation Guidelines and ensure they are up to date Produce reports on relevant moderation statistics, issues and outcomes Reply on different platforms to handling and selling to customer
  • Warehouse AssistantFull Time

    B.tech

    Jun 2017 - Dec 2019 -2 yrs, 6 months

    • Call Center AgentFull Time

      Smart Medical Services

      Jan 2016 - May 2017 -1 yr, 4 months

      • Education

        • Bachelor's Degree in Business administration

          Cairo University (CU)

          Jan 2016 

        Skills

        • Microsoft Office
        • Communication
        • Customer Service
        • Problem Solving
        • persuasive
        • Social media moderator
        • Leadership Management
        • Empathy

        Languages

        • English

          Advanced

        Training & Certifications

        • types of customer problems

          E3mal Business·2023
        • Social media management

          Yanfaa·2021
        • Beginner's guide to marketing

          Yanfaa·2021
        • Customer service

          Yanfaa·2020
        • English course

          4level1·2019
        • Logistics & warehouses

          Khan academy·2019
        • Soft skills

          Khan academy·2016
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