
taher gomaa
Operation customer service at Paymob Solutions
Dokki, Giza, EgyptWork Experience
Operation customer serviceFull Time
- Job Details:.Communication with retail and supermarket customers. Regular cash flow and collection operations. Reviewing billing delays and programming errors.Building a good relationship with users. Acknowledging , resolving and handle VIP customer complaints. Hunt new users Solve customer problems related to machines.
Social Media Moderator& customer serviceFull Time
- Job Details:Create and enhance the online community moderation scripts. Review and moderate all social media platforms within comments, images, videos and audio. Maintain the Moderation Guidelines and ensure they are up to date Produce reports on relevant moderation statistics, issues and outcomes Reply on different platforms to handling and selling to customer
Education
Bachelor's Degree in Business administration
Cairo University (CU)Jan 2016
Skills
Languages
English
Advanced
Training & Certifications
types of customer problems
E3mal Business·2023Social media management
Yanfaa·2021Beginner's guide to marketing
Yanfaa·2021Customer service
Yanfaa·2020English course
4level1·2019Logistics & warehouses
Khan academy·2019Soft skills
Khan academy·2016