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• Effectively supervised day-to-day front-end operations of a busy customer service department. • Hired, trained, and mentored top customer service agents and front-end staff. • Implemented ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them. • Created, edited, and altered customer service strategies and procedures in agile manner to best deliver a satisfying experience for all store customers. • Managed and updated the customer loyalty program. • Good interpersonal and organizational skills, with an ability to work both independently and collaboratively. • Leadership and excellent customer service skills.