taha abulfottoh

It ManagerFull Time

• Job Details:1.Designing and implementing infrastructure and application hardening methodologies (Servers, Storage, Network, Data Stores, Endpoints, Users) including least privileges, firewalls policies, access control,IPS, Encryption....etc. 2.Ensure escalated service requests & SLA’s are handled in a timely manner. 3.Ensure patches are installed and verified on all systems in accordance with the service. 4.Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements. 5.Develop standards for workstations, mobile devices, printers, and other devices routinely. 6.Manage and supervise IT professionals (employees and contractors) working in the IT Operations area. Minimum of 5 years of management/leadership experience. 7.Manage the development and maintenance of documentation including departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations. 8.Drive continuous improvement for ITSM (IT Service Management).

Senior IT Specialist (retail Background)Full Time

• Job Details:1- Install and configure software and hardware 2- Manage network servers and technology tools 3- Set up accounts and workstations 4- Monitor performance and maintain systems according to requirements 5- Troubleshoot issues and outages 6- Ensure security through access controls, backups and firewalls 7- Upgrade systems with new releases and models 8- Develop expertise to train staff on new technologies 9- Build an internal wiki with technical documentation, manuals and IT policies 10. Manage the development and maintenance of documentation including departmental policies, procedures, disaster recovery plans, and technical reports as it relates to IT Operations. 11. Drive continuous improvement for ITSM (IT Service Management). 12- Identify, select and work with third party service/solution providers to ensure maximum IT/IS security is provided across the entire organization.

Senior IT Specialist (retail Background)Full Time

• Job Details:1- Handle software and hardware installation and updates alongside the support team when required. 2- Manage network servers and technology tools 3- Set up accounts and workstations 4- Monitor performance and maintain systems according to requirements 5- Troubleshoot issues and outages 6- Ensure security through access controls, backups and firewalls.7- Follow up with ISP for Network connectivity for all our sites to ensure network availability on 24/7 basis. 7- Upgrade systems with new releases and models