Basic Info

Ahmed Tag El Den

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Corporate Sales Supervisor at Apex Integrated Solutions Com.

Experience Details

Corporate Sales Supervisor

Sales/Retail

Experienced (Non-Manager)

Working as sales supervisor have the ability for the below qualifications,

1- The ability of creating with the sales manager the needed plan and the sales targets.
2- Good communication skills.
3- Good problem solver.
4- Keep in a good relation with our customers.

And Responsible for the below,
1- follow up with the agents on all the projects we have till it’s accomplishment
2- Check with the agents, the visit sheet editing by defining the proper way to complete the deal starting with welcome call and ending with finalizing the deal.
3- Supervising on the sales team by following their activities and trying to upgrade their abilities.
4- Follow the daily performance and what has done for each agent.
5- Presenting daily reports for the upper management.
6- Follow with the agents how they are obligated to the company process.


Company Details

Apex Integrated Solutions Com.

Cairo - Nasr City, Egypt

51-100 employees

Security and Surveillance

www.apexegy.com

Mar 2016 to present (10 months)
Operation Team leader at Etisal international company

Experience Details

Operation Team leader

Customer Service/Support

Experienced (Non-Manager)

Working As a Team Leader responsible for,

1- trying to lead my team to success
2- meeting my targets (KPI`s)
3- trying to have an effective existence in the Floor


Company Details

Etisal international company

Cairo - Maadi, Egypt

More than 1000 employees

Consumer Services

etisal-int.com.eg

Nov 2015 to Mar 2016 (4 months)
Escalation Team Member at Etisal International comapny

Experience Details

Escalation Team Member

Customer Service/Support

Experienced (Non-Manager)

Escalation Team,

- contacted the customers who had problem the first line unable to solve or who asked to call one of the upper management.
- trying to solve customer problem in which saving customer satisfaction and meet the company target.
- if the case out of my authority, escalating the case to the concerning team.
- follow up with the customers till the problem solving.
- finding solution for the problems that most of our customers facing.
- presenting the solutions to the upper management to get their approval.


Company Details

Etisal International comapny (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.etisal-int.com/

Jun 2015 to Nov 2015 (5 months)
Operation Team Leader at Etisal International Company

Experience Details

Operation Team Leader

Customer Service/Support

Experienced (Non-Manager)

Working As a Team Leader responsible for,

1- trying to lead my team to success
2- meeting my targets (KPI`s)
3- trying to have an effective existence in the Floor


Company Details

Etisal International Company (multinational)

Cairo, Egypt

101-500 employees

Consumer Services

www.Etisal-int.com

Jun 2014 to Jun 2015 (1 year)
Delight Team Member at Etisal International company

Experience Details

Delight Team Member

Customer Service/Support

Experienced (Non-Manager)

1- connecting the repetitive customer who,
- called us inquiring more than 1 time about the same issue (rate plan, service , promo, etc ),
- the customers who was complaining from anything.
- the customer who asked for escalating the call to upper management.

to ensure,

- that the front line agents have gave the full info for the customer, and he didn't miss any important info he must know.
- that the customer problem has solve and he is fully satisfied about this solution.
- that the one from upper management called them and tried to solve the concerning issue.

2 - trying to find the gabs between the customer and the company process in which reaching to the customer delight.
3 - identifying the common issue between the customers.
4 - making workshop trying to find the best solutions for mentioned issues.
5 - contacting with the other departments to check for the ability of implementing.
6 - after getting the initial feedback, starting with completing the idea to be good for fully implementing by,
- check with all the concerned departments for any problems we may face in case of implementing.
- collecting all the needed info and filtering it to be gathered in one presentation.
- make the gating with the decision makers managers (holding meeting with them).
- after getting the fully acceptance, sending it to the concerning department and follow up till implementing.
- after implementing, trying to measure the affection and how it was usefully for the customer and the company as well.


Company Details

Etisal International company

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.etisal-int.com/

May 2013 to Jun 2014 (1 year 1 month)
CRM Team Member at Etisal International company

Experience Details

CRM Team Member

Customer Service/Support

Experienced (Non-Manager)

making surveys with the customers in which defining,

- their satisfaction or dissatisfaction about a specific service.
- collecting the customers concerns regarding new service.

making up-selling and cross-selling with the customers.


Company Details

Etisal International company

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.etisal-int.com/

Dec 2012 to Mar 2013 (3 months)
Inbound Agent at Etisal International Company

Experience Details

Inbound Agent

Customer Service/Support

Experienced (Non-Manager)

Core, Mid , high-value Agent,

receive customer calls and fulfill their needs by,
- answering their inquires about the rate-plans, services, promotions.
- trying to solve their complains.
- trying to make FCR.


Company Details

Etisal International Company (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.etisal-int.com/

Feb 2011 to Dec 2012 (1 year 10 months)
Activation and Data Entry Agent at Etisal International company

Experience Details

Activation and Data Entry Agent

Customer Service/Support

Entry Level

Entering customer data on the company system and activate the suspended lines.

Activate the new lines by validating the customer data and ensure that he is the owner.


Company Details

Etisal International company (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.etisal-int.com/

Oct 2010 to Feb 2011 (4 months)

Achievements


- lunching Inbound Data entry queue.
- started with new comers and reached with them to agents are fully aware with their responsibilities.
- created delegated agents are able to handle daily team needs, how to export simple reports, and how to handle simple situations.
- launching Outbound Data Entry Team.



- Get the prize of the best initiatives.
- modified some service which affected positively on our customers satisfaction.


Education

Bachelor's Degree in Commerce

Education Details

Bachelor's Degree

Commerce

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2002 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Khedeweya secondary school

Egypt

2002

B / Very Good / 75 - 85%

N/A

El Khedeweya secondary school
2002

Training and Courses

Training/Course Details

Customer service

Oct 2010

FGF (future generation foundation)

June10 – Oct10 Basic Business Skills Acquisition (BBSA) Cairo, Egypt Sponsored by the Future Generation Foundation (FGF) Training  Developed Language and Computer Skills  Enhanced Presentation & Project Development Skills  Acquired Basic Business Skills including: Marketing, Sales, Business Correspondence and Report Writing. October 2010 (GRP) Graduate resource program Cairo, Egypt Sponsored by the Future Generation Foundation (FGF) Dale Carnegie seminar (DCS). (Customer service course) includes:  World class customer service.  Proposal writing.  Negotiation.  Complaints. (English course) includes:  At the British council - Conversation course.  At Berlitz Com. - Conversation course.

Training/Course Details

English Language

Jun 2012

British counsel

Enhancing my English language by taking conversation course in the above mentioned institute, which affected positively on my language performance.

Training/Course Details

English course

Jun 2013

Berlitz institute

Enhancing my English language by taking conversation course in the above mentioned institute, which affected positively on my language performance.

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Profile Skills and Keywords

Activation And Data Entry AgentArabicBusiness DevelopmentCRM Team MemberCar DrivingCommerceConsumer ServicesCorporate Sales SupervisorCustomer ServiceDelight Team MemberEnglishEnglish CourseEnglish LanguageEscalation Team MemberEtisal International ComapnyEtisal International CompanyFootballHard WorkerInbound AgentInitiativeInternetInternet SurfingLeaderMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordOperation Team LeaderOrganizerProblem SolverReadingRetailSalesSales In The Security SolutionSearching For The Latest TechnologySecurity And SurveillanceSupportSwimmimgTechnical Support FieldTravelling

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Advanced

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Access

Microsoft Access

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Sales in the security solution

Sales in the security solution

: Advanced

: Extreme - I love it!

:

Less than 1 year

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

3-5 years

Technical support field

Technical support field

: Intermediate

: High

:

1-3 years

Key Skills

Leader, Hard worker, Initiative, Organizer, Problem Solver

Online Presence

tag_elden_85@hotmail.com

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