Basic Info

Sylvana shafik

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Telesales Agent at Sell Action

Experience Details

Telesales Agent

Sales/Retail

Experienced (Non-Manager)

Telesales Agent for Cisco Products
Making Outbound calls in French


Company Details

Sell Action

Egypt

N/A

Information Technology Services, Telecommunications, Computer and Network Security

N/A

Jul 2014 to present (2 years 5 months)
Admin coordinator at Valeo

Experience Details

Admin coordinator

Administration

Experienced (Non-Manager)

N/A


Company Details

Valeo (multinational)

Cairo, Egypt

More than 1000 employees

Automotive

N/A

Apr 2015 to present (1 year 8 months)
Call center representative at Sykes

Experience Details

Call center representative

Customer Service/Support

Experienced (Non-Manager)

I am working in a French project "Sony France"
My role is to make and to receive calls from French and Belgian customers who want to send their laptops to repair.


Company Details

Sykes (multinational)

Cairo, Egypt

N/A

Telecommunications

N/A

May 2012 to Jul 2014 (2 years 2 months)
Call center agent at Xceed

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

I was working in a Canadian project "Vidéotron"
My role was receiving calls from Canadian customers who want to add or remove services such as internet, phone line …. Etc


Company Details

Xceed (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Jun 2009 to Jan 2012 (2 years 7 months)
Call center representative at Mobinil

Experience Details

Call center representative

Customer Service/Support

Experienced (Non-Manager)

My role was receiving calls from Egyptian customers who have a Mobinilsim card and have some troubles with it or need some information.


Company Details

Mobinil

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Oct 2008 to Jun 2009 (8 months)

Achievements


I have achievements as a student at Sainte-Anne school and then graduated from Ain-shams University Faculty of Arts .

Education

bachelor of art in literature and french literrture

Education Details

bachelor of art

literature and french literrture

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2004 - 2008
High School - Thanaweya Amma

High School Details

Thanaweya Amma

sainte ane school

Egypt

2004

Not specified

N/A

sainte ane school
2004

Certifications

Certificate details

• Diploma of French language

Mar 2003

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

• Diploma of French language from "Saint Anne School" on 2003

Mar 2003

sainte anne school

N/A

This profile is fresh!
Last update 29 days ago.

Jobseeker photo

Profile Skills and Keywords

Admin CoordinatorAdministrationArabicAssistanceAutomotiveBusiness DevelopmentCall Center AgentCall Center RepresentativeComputer And Network SecurityCustomer ServiceCustomer-orientedEnglishFrenchFrench Call CentersHard WorkerHelping OthersInformation Technology ServicesInternet SearchLiterature And French LiterrtureMicrosoft ExcelMicrosoft WordMusicOrganizerProblem SolverRetailSalesSongsSupportSwimmingSykesTeachingTeam PlayerTelecommunicationsTelesales AgentTravellingValeoXceed Diploma Of French Language Diploma Of French Language From "Saint Anne School" On 2003

Self-assesed Skills

Languages

French

French

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet Search

Internet Search

: Advanced

: High

:

3-5 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

1-3 years

Microsoft Excel

Microsoft Excel

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

3-5 years

french call centers

french call centers

: Expert

: Extreme - I love it!

:

5-7 years

teaching

teaching

: Intermediate

: Medium

:

Less than 1 year

assistance

assistance

: Intermediate

: High

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Organizer, Problem Solver, Team Player

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