Sylvia Mohamed Selim

Office Manager/administratorFull Time

• Job Details:Office managers essentially ensure the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff. Responsibilities typically include: - supervising and monitoring the work of administrative staff - organising induction programmes for new employees - assisting the organisation's HR function - preparing letters, presentations and reports - implementing and maintaining procedures/office administrative systems - ensuring that health and safety policies are up to date The role of office manager can also be combined with another office-based job role, for example: HR assistant Company secretary

Customer Service AgentFull Time

• Job Details:-Receiving orders and keep following up with clients and receive their complaints - following up with the courier to deliver the item on time

Senior of CRM & Complaint advisorFull Time

• Job Details:- Maintain Customer focus at all times and respond to customers enquiries (e-mails, Phone, etc ..) Using the Best Practice guidelines. - Work within agreed service levels, striving to exceed customer expectations wherever possible. - Exceed productivity standards; such as overall accuracy; maintaining Service Level; back ticket management of departmental and individual markets and maintaining daily statistic. - Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the CRM Manager. - Assist CRM Manger and management with any special projects assigned and provide backup to CRM manager when necessary - Reporting to the department management on progress of selected tasks. - Supports decisions made by Management and conveys positively to team members. - Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.