
Sylvia Mohamed Selim
Office Manager/administrator
Agouza, Giza, EgyptWork Experience
Office Manager/administratorFull Time
- Job Details:Office managers essentially ensure the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff. Responsibilities typically include: - supervising and monitoring the work of administrative staff - organising induction programmes for new employees - assisting the organisation's HR function - preparing letters, presentations and reports - implementing and maintaining procedures/office administrative systems - ensuring that health and safety policies are up to date The role of office manager can also be combined with another office-based job role, for example: HR assistant Company secretary
Customer Service AgentFull Time
GoodSmart
Mar 2016 - Apr 2016 -1 month
Egypt , Giza
- Job Details:-Receiving orders and keep following up with clients and receive their complaints - following up with the courier to deliver the item on time
Senior of CRM & Complaint advisorFull Time
CompuMe
May 2009 - Mar 2016 -6 yrs, 10 months
Egypt , Giza
- Job Details:- Maintain Customer focus at all times and respond to customers enquiries (e-mails, Phone, etc ..) Using the Best Practice guidelines. - Work within agreed service levels, striving to exceed customer expectations wherever possible. - Exceed productivity standards; such as overall accuracy; maintaining Service Level; back ticket management of departmental and individual markets and maintaining daily statistic. - Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the CRM Manager. - Assist CRM Manger and management with any special projects assigned and provide backup to CRM manager when necessary - Reporting to the department management on progress of selected tasks. - Supports decisions made by Management and conveys positively to team members. - Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
Business center agentFull Time
Four Seasons Cairo at the first residence
Jul 2008 - May 2009 -10 months
Egypt , Giza
- Job Details:- Internet or PC usage - Faxing - Typing - Translating - Reserving meeting rooms - Secretarial services...
Education
Bachelor's degree/higher diploma, Information system in information system
Thebes AcademyJan 2003 - Jan 2007 - 4 yr
High School - Thanaweya Amma
Gezira Language SchoolJan 2003
Achievements
Nominated for employee of the month at the four seasons hotel in September 2008 , December 2008 and February 2009
Skills
Languages
English
Advanced
Training & Certifications
English Courses / conversation
British council English (Levels: IV)·2008