Basic Info

Sylvia Selim

5 years

Giza Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior of CRM & Complaint advisor at CompuMe

Experience Details

Senior of CRM & Complaint advisor

Customer Service/Support

Experienced (Non-Manager)

- Maintain Customer focus at all times and respond to customers enquiries (e-mails,
Phone, etc ..) Using the Best Practice guidelines.
- Work within agreed service levels, striving to exceed customer expectations wherever possible.
- Exceed productivity standards; such as overall accuracy; maintaining Service Level; back ticket management of departmental and individual markets and maintaining daily statistic.
- Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the CRM Manager.
- Assist CRM Manger and management with any special projects assigned and provide backup to CRM manager when necessary
- Reporting to the department management on progress of selected tasks.
- Supports decisions made by Management and conveys positively to team members.
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.


Company Details

CompuMe

Giza, Egypt, Egypt

More than 1000 employees

Information Technology Services

compume.com

May 2009 to present (8 years 2 months)
Business center agent at Four Seasons Cairo at the first residence

Experience Details

Business center agent

Customer Service/Support

Experienced (Non-Manager)

- Internet or PC usage
- Faxing
- Typing
- Translating
- Reserving meeting rooms
- Secretarial services...


Company Details

Four Seasons Cairo at the first residence

Giza, Egypt, Egypt

N/A

Hospitality/Hotels

N/A

Nov 2008 to May 2009 (6 months)

Education

Bachelor's degree/higher diploma, Information system in information system

Education Details

Bachelor's degree/higher diploma, Information system

information system

Integrated Thebes Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Integrated Thebes Academy
2003 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Gezira Language School

Egypt

2003

Not specified

N/A

Gezira Language School
2003

Training and Courses

English Courses / conversation at British council English (Levels: IV)
Apr 2008

Training/Course Details

English Courses / conversation

Apr 2008

British council English (Levels: IV)

N/A

This profile is outdated!
Last update more than 10 months ago.

Jobseeker photo

Profile Skills and Keywords

Business Center AgentCRM , Customer Service , Office Manager , CoordinatorCustomer ServiceEnglishEnglish Courses / ConversationHard WorkerHospitalityHotelsInformation SystemInformation Technology ServicesInternetMicrosoft OfficeMicrosoft WindowsMusicOrganizerProblem SolverSenior Of CRM & Complaint AdvisorSocialSportsSupportSupportive

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

CRM , Customer Service , Office Manager , Coordinator

CRM , Customer Service , Office Manager , Coordinator

: Expert

: Extreme - I love it!

:

3-5 years

Key Skills

Hard worker, Organizer, Problem Solver, Social, Supportive

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