Basic Info

Suzan Hassan

6 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Graphic Designer (volunteer) at Amr Mahran Religious Institution

Experience Details

Graphic Designer (volunteer)

Creative/Design/Art

Experienced (Non-Manager)

N/A


Company Details

Amr Mahran Religious Institution

Cairo, Egypt

N/A

Training and Coaching, Religious Institutions

N/A

Jan 2014 to present (4 years)
E-Marketing specialist at Freelance

Experience Details

E-Marketing specialist

Marketing/PR/Advertising

Entry Level

N/A


Company Details

Freelance

Cairo, Egypt

N/A

Marketing and Advertising

N/A

Dec 2015 to present (2 years 1 month)
Customer Service Representative at Nahdet Misr Publishing Group

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.


Company Details

Nahdet Misr Publishing Group

Egypt

N/A

Publishing and Printing

N/A

Jan 2014 to Jan 2015 (1 year)
Web Designer at CG Studio

Experience Details

Web Designer

Education/Teaching, Training/Instructor

Entry Level

Responsible for Editing company's web site using WordPress. In Addition, Design a static web pages using different programs like Photoshop, Dreameaver and CSS, beside making site intro, gallery, and advertisements using Flash. In addition, dealing with JavaScript & JQuery to make web site menus, galleries, and other effects in the web site.


Company Details

CG Studio

Egypt

N/A

Graphic Design

N/A

Nov 2011 to Jan 2014 (2 years 2 months)
Sales executive at Multi M Group Mohm

Experience Details

Sales executive

Customer Service/Support, Sales/Retail

Entry Level

Worked as HR executive,responsible for the following :
• Making the monthly payroll.
• Arrange for the interviews of the new candidates.
• Organize the working group & identify the mission of each group.
• Set the annual salary increase.
• Making the Hr contracts with all the related issues including the insurance no.


Company Details

Multi M Group Mohm

Egypt

N/A

Architectural and Design Services

N/A

Jan 2009 to Nov 2011 (2 years 10 months)
Graphic Designer at Arabia for advertising

Experience Details

Graphic Designer

Creative/Design/Art

Entry Level

Using Photoshop Program to modify products photos to design presentations & catalogues for company. Plus Designing all printed media such as Brochures, Business Cards, Flyers, Posters, and more.


Company Details

Arabia for advertising

Egypt

N/A

Graphic Design

N/A

Apr 2008 to Jan 2009 (9 months)
Interior Designer at Gallery Antique

Experience Details

Interior Designer

Creative/Design/Art

Entry Level

Using AutoCAD 2d program to draw plans for clients offices or companies, & Furnishing them with their needs


Company Details

Gallery Antique

Egypt

N/A

Furniture

N/A

Feb 2006 to Jan 2008 (1 year 11 months)

Achievements


• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.



Editing company's web site using WordPress. In Addition, Design a static web pages using different programs like Photoshop, Dreameaver and CSS, beside making site intro, gallery, and advertisements using Flash. In addition, dealing with JavaScript & JQuery to make web site menus, galleries, and other effects in the web site.


• Making the monthly payroll.
• Arrange for the interviews of the new candidates.
• Organize the working group & identify the mission of each group.
• Set the annual salary increase.
• Making the Hr contracts with all the related issues including the insurance no.



Using Photoshop Program to modify products photos to design presentations
& catalogues for company. Plus Designing all printed media such as Brochures, Business Cards, Flyers, Posters, and more.



Using AutoCAD 2d program to draw plans for clients offices or companies, & Furnishing them with their needs.


School Activities

Education

BA in Arts (BA)

Education Details

BA

Arts (BA), department of Psychology.

Ain Shams University, Egypt

C / Good / 65 - 75%

Human Thought and Behavior Human Characteristics Brain and Behavior

Human Thought and Behavior Human Characteristics Brain and Behavior

Ain Shams University
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manarat Al Kahera

Egypt

2001

A / Excellent / 85 -100%

N/A

Manarat Al Kahera
2001

Certifications

ICDL 2003
May 2008

Certificate details

ICDL 2003

May 2008

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

Conversational English courses

Mar 2014

Berlitz center

N/A

Training/Course Details

Web Design Diploma

Feb 2012

YAT Learning Solutions

N/A

Training/Course Details

Conversational English Diploma

Sep 2012

YAT Learning Solutions

N/A

Training/Course Details

Microsoft Office 2007

Dec 2012

YAT Learning Solutions

N/A

Training/Course Details

AutoCAD 2010

Mar 2010

YAT Learning Solutions

N/A

Training/Course Details

Cambridge International diploma in Business : HR

Aug 2010

YAT Learning Solutions

N/A

Training/Course Details

Mastering Flash CS3

May 2008

YAT Learning Solutions

N/A

Training/Course Details

3Ds Max

Oct 2008

Kit Education center

N/A

Training/Course Details

Web Design Diploma

May 2008

Kit Education center

N/A

Training/Course Details

ICDL 2003

Jan 2008

YAT Learning Solutions

N/A

Training/Course Details

English courses

Jan 2007

Expert center

N/A

Training/Course Details

E-Marketing

Mar 2016

eMarketing Egypt

N/A

Jobseeker photo

Profile Skills and Keywords

3Ds MaxAdaptiveAdobe DreamweaverAdobe IllustratorAdobe IndesignAdobe PhotoshopArabicArchitectural And Design ServicesArts (BA)AutoCAD 2010AutoCAD 2DBusiness DevelopmentCambridge International Diploma In Business : HRCommunication SkillsCommunicatorConversational English CoursesConversational English DiplomaCreativeCustomer ServiceCustomer Service RepresentativeCustomer ServicesCustomer-orientedDepartment Of Psychology.DesignDevelopmentDiscoveryE-MarketingE-Marketing SpecialistEMarketingEnglishEnglish CoursesFitnessFitness TrainerFlexibleFlight AttendantFurnitureGraphic DesignGraphic DesignerICDL 2003InteractiveInterior DesignerInternetInternet SearchMarketingMarketing And AdvertisingMastering Flash CS3Microsoft Office 2007Microsoft PowerPointMicrosoft WordPresenterPublishing And PrintingReadingReligious InstitutionsRetailSalesSales ExecutiveSupportTraining And CoachingWalkingWeb DesignWeb Design DiplomaWeb Designer

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Intermediate

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Intermediate

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

5-7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

3-5 years

Adobe Dreamweaver

Adobe Dreamweaver

: Intermediate

: High

:

3-5 years

Adobe Illustrator

Adobe Illustrator

: Intermediate

: High

:

1-3 years

Adobe Indesign

Adobe Indesign

: Intermediate

: High

:

1-3 years

AutoCAD 2D

AutoCAD 2D

: Intermediate

: High

:

1-3 years

Web Design

Web Design

: Intermediate

: High

:

3-5 years

Graphic Design

Graphic Design

: Intermediate

: High

:

3-5 years

Communication Skills

Communication Skills

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Customer Services

Customer Services

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Graphic Design

Graphic Design

: Intermediate

: Medium

:

1-3 years

eMarketing

eMarketing

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fitness Trainer

Fitness Trainer

: Beginner

: Extreme - I love it!

:

1-3 years

Flight attendant

Flight attendant

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Communicator, Presenter, Customer-oriented, Flexible / Adaptive, Interactive

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