Su Su Wai

Sales Associate

• Job Details:Greeted and assisted customers, providing personalized service aligned with brand values. Offered styling suggestions and outfit coordination based on customer preferences and seasonal collections. Maintained strong knowledge of product materials, craftsmanship, and new arrivals. Supported daily sales goals by promoting key pieces and recommending complementary items. Ensured the store remains clean, organized, and visually aligned with brand standards. Operated POS system for purchases, returns, and exchanges with accuracy and efficiency. Handled customer inquiries and resolved issues professionally to build lasting client relationships. Checked with inventory management, restocking, and preparing displays for new product launches. Followed up with customers to build loyalty and encouraged repeat purchases. Promoted loyalty cards, increasing sign-ups by 25%.

Sales & Customer Service

• Job Details:Exceeded sales target by 10% through teamwork and customer engagement. Demonstrated products and explained benefits, features, and promotions. Participated in trade promotions and marketing campaigns to drive product visibility and sales. Built and maintained strong relationships with consumers and key stakeholders. Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction. Monitored stock levels, ensured proper shelf display, and maintained product availability. Collaborated with the sales and marketing team to develop strategies for increasing sales, and contributing ideas for merchandising in-store setup. Supported the implementation of new product launches and promotional activities. Successfully managed high-traffic periods (holiday sales or promotions).