Susan La Rue

Operations ManagerFull Time

• Job Details:-Writing proposals for bids and RFPs, meticulously tracking responses to ensure follow-up and engagement. - Creating materials for our project based on TORs and client requests such as curriculums, presentations, strategies, scripts, etc. revolving around DEI (diversity, equity, and inclusion). -Responsible for implementing innovative adult learning methodologies that enhance engagement and retention, tailored to diverse learning needs and backgrounds. - Running project calls with our clients (humanitarian and non-humanitarian) to get feedback, track progress and changes, etc. - Collaborating closely with the founder to strategically identify and select team members and facilitators for various projects while establishing and managing project budgets. - Overseeing the Shiftbalance database of experts and community engagement efforts -Monitoring invoices, managing budgets, and processing payments to suppliers and facilitators to ensure financial accuracy and compliance. -Drafting and finalizing contracts. -Creating and refining company policies to align with organizational growth and best practices. -Serving as the primary point of contact for facilitators, fostering strong relationships and effective communication. -Organizing and coordinating activities among team members and interns to promote collaboration and efficiency. -Leading weekly team calls, including the preparation and distribution of agendas to ensure productive discussions. -Orchestrating business development initiatives while providing comprehensive support to business development professionals. -Conducting thorough quality checks and approving designs and captions to maintain brand consistency across platforms. -Managing social media and newsletter content, collaborating to enhance engagement and outreach. -Coordinating with facilitators on blog content, including copyediting for SEO, uploading content to the website, utilizing translation tools, selecting visuals, and sharing drafts for feedback.

Institutional Effectiveness - Assessment and quality officer and Faculty TransformationFull Time

• Job Details:ADDITIONAL TITLES - MEMBER OF THE STUDENT HANDBOOK AND CATALOGUES COMMITTEE (2023 – PRESENT) MEMBER OF THE CURRICULUM COMMITTEE (2024-PRESENT) - Monitored faculty course delivery and ensured timely publication of course assessments and student grades aligned with course syllabi. - Provided feedback on assessment development to ensure alignment with course learning outcomes. - Guided grading scheme development to maintain course and program rigor. - Assisted in creating valid and reliable assessment tools aligned with CAA Standards and QF Emirates Strands. - Designed and conducted surveys for faculty and student feedback to enhance educational quality and satisfaction. - Assessed program course quality and contributed to quality assurance enhancements. - Monitored and supported the implementation of improvement recommendations. - Developed and implemented annual program assessment plans and reports in coordination with academic leadership. - Communicated program goals, achievements, and outcomes to stakeholders to drive continuous improvement. - Prepared analysis reports to evaluate the effectiveness of assessments. - Collaborated with committees to address academic program issues and challenges. - Liaised with compliance and accreditation offices to ensure regulatory alignment. - Recommended and implemented actions based on assessment findings to enhance program quality.

Operations ManagerFull Time

• Job Details:-Spearheaded the localization of Snapology's USA STEAM learning framework in Egypt, promoting innovative, play-based education in robotics, engineering, science, and technology. -Managed end-to-end operations of all Snapology centers, overseeing implementation, curriculum integration, and operational excellence. -Led teacher training initiatives and developed comprehensive marketing and event strategies to drive brand awareness and enrollment. - Pioneered expansion efforts and fostered strategic partnerships, driving growth and outreach initiatives across educational sectors. -Conducted classes as needed, ensuring high-quality educational delivery aligned with Snapology's standards. -Collaborated with schools and nurseries to customize STEAM education plans, integrating them into curricular and extracurricular activities. -Established and monitored monthly targets, action plans, and conducted regular audits to ensure operational efficiency and quality assurance. -Managed social media outreach strategies, enhancing brand visibility and engagement. -Oversaw employee scheduling, management, and addressed HR concerns, fostering a supportive and productive work environment.