Surbhi Kohli

AI Project Manager

• Job Details:Lead cross-functional teams of 10+, including data scientists, analysts, and UX designers, to implement AI chat bots in English, Mandarin, and German for B2C customers. Achieve annual cost savings of ~14k by optimizing chat bot solutions, reducing 0.5 FTE capacity. Coordinate with Genesys and Yellow teams for seamless chat bot integration, enhancing user experience. Executed A/B testing to gather real-time data and improve click-through rates significantly. Implemented agile methodologies and manage JIRA dashboards to streamline project delivery and reporting.

Salesforce Project Manager

• Job Details:Lead a team of 20+ SFDC professionals to deliver agile & scrum methodologies for healthcare clients. Effective use of ServiceMax in Salesforce projects, ensuring effective use of Go app and work order management. Collaborate with cross-functional teams to identify gaps between Salesforce CRM and ERP for seamless integration. Facilitate agile scrum ceremonies, optimizing project life cycle methodologies. Cultivate strong relationships with business partners, managing overall client engagement. Oversee project management tasks, including estimation, scheduling, risk management, and status reporting.

Project Manager

• Job Details:Facilitated scrum ceremonies, PI planning leading to scrum team success in delivering valuable product for aviation domain. Identified and executed process improvements, onboarding, reported improvements and trained as required within and across scrum teams. Communicated with the internal and external clients to determine specific requirements and expectations managed client expectations as an indicator of quality. Employed the best practices for coding, architecture, and security; ensured high quality development of internal and external applications.