SS
Suraj Suryawasnhi
Salesforce Administrator at Infosys Ltd
Pune, IndiaWork Experience
Infosys Ltd
Jun 2024 - Present -1 yr, 2 months
India
- Job Details:Designed and implemented automation solutions using workflows, validation rules, and process builders to simplify business operations and improve team productivity. Acted as a Salesforce subject matter expert, guiding technical decisions and exploring new CRM features to enhance system performance and user experience. Maintained clean and accurate data through regular audits, updates, and backups, ensuring compliance with data governance standards. Handled system maintenance tasks including bug fixes, performance tuning, and deploying enhancements to keep Salesforce running smoothly. Provided fast and effective support for Salesforce users, resolving configuration issues and ensuring a seamless experience across teams. Collaborated with cross-functional teams, including US-based colleagues, to ensure smooth coordination and successful Salesforce adoption. Created reports and dashboards to monitor data quality, business performance, and operational efficiency, helping leaders make informed decisions. Managed user roles, security settings, and access controls to ensure proper data visibility and protect sensitive information. Developed training materials and conducted user sessions to promote best practices and improve Salesforce usage across departments.
Infosys Ltd
Feb 2022 - Jun 2024 -2 yrs, 4 months
India
- Job Details:Delivered comprehensive Salesforce Sales Cloud solutions, utilizing over 2 years of experience in configuring workflow rules, validation rules, and approval processes to streamline and automate business operations. Designed and implemented advanced flow automations to support complex business logic, enhancing system efficiency and reducing manual interventions. Performed large-scale data operations using Salesforce Data Loader, ensuring high data accuracy, consistency, and integrity across multiple environments. Applied strong proficiency in Microsoft Excel and Office tools to create dynamic reports, dashboards, and data visualizations, enabling data-driven decision-making. Collaborated with cross-functional teams to gather business requirements and translate them into scalable Salesforce solutions, including custom objects, page layouts, record types, and object relationships. Managed multiple sandbox environments and coordinated seamless deployments to production, minimizing downtime and ensuring successful rollouts of new features and enhancements. Led documentation efforts and conducted user training sessions to improve system adoption, user proficiency, and overall CRM utilization. Supported continuous improvement initiatives by identifying system gaps and proposing innovative Salesforce enhancements aligned with evolving business needs.
Education
Bachelor's Degree in Mechanical Engineering
Adarsh Institute of Technology and Research CentreJan 2021
Diploma in Mechanical Engineering
Bharati Vidyapeeth PolytechnicJan 2018
Skills
- Salesforce Administration (User Management, Profiles, Roles, Permissions)
- Data Management & Integrity (Data Loads, Migration, Big Data Handling)
- Customization (Objects, Fields, Relationships, Page Layouts)
- Process Automation (Flows, Process Builder, Workflow Rules, Approval Processes)
- Reports & Dashboards (Custom Reports, Report Types, Analytics)
- Security & Compliance (OWD, Sharing Rules, Permission Sets, License Management)
- ServiceNow Ticket Management & Debugging
- Integration, Implementation & AppExchange Apps Management
- HTML, and SQL for Custom Solutions
- Training, Documentation & Knowledge Base Creation
Languages
English
BeginnerMarathi
BeginnerHindi
Beginner