Basic Info

Muhammad Abu Saleh

6 years

Dubai, United Arab Emirates

Bachelor's Degree

Student

Work Experience

ICT Support Engineer (Infrastructure) at IMG Worlds Of Adventure (Theme Park)

Experience Details

ICT Support Engineer (Infrastructure)

IT/Software Development

Experienced (Non-Manager)

Responsibilities & Technical Experience: Providing IT service 1st level of infrastructure support with agreed service levels (SLA) as following:
- Server Administrator: Active Directory, GPOs, DNS, DHCP, DFS, NFS, File & Print Server and FTP.
- Support LANs, intranet systems, network segments, WAN and Internet.
- Evaluate and modify system's performance.
- Exchange Enterprise Admin Center, Create exchange accounts and providing the support.
- Supervised and performed installation of new IT network equipment (Switches & Access Points).
- VOIP phone configuration using Avaya IP Office Manager.
- Installing & upgrading Security suits (Antivirus & Firewall) for the desktops and laptops of the company.


Company Details

IMG Worlds Of Adventure (Theme Park)

Dubai, United Arab Emirates

More than 1000 employees

Entertainment

www.imgworlds.com

Feb 2016 to present (1 year 6 months)
IT Support Engineer (2nd line) at Roads and Transport Authority (RTA)

Experience Details

IT Support Engineer (2nd line)

IT/Software Development

Experienced (Non-Manager)

Responsibilities & Technical Experience: Providing IT service 2nd level support with agreed service levels (SLA) as following:
- Manage ticketing system and users requests by BMC REMEDY.
- Install, configure and optimize Windows operating systems 7/ 8.1/10.
- Monitoring, maintaining and supporting computers, laptops, Macs, printers and scanners.
- Investigate user problems, identify their source, determine possible solutions, test and implement solutions
- Application Support MS-Office / ERP/CRM/ MS AX/ third party software.
- Providing comprehensive mobile phone and tablet (Android & IPhone & IPad) support for the resolution of users’ incidents and problems.
- Ensuring security and upgrades are applied and kept up to date on desktops and laptops.
- 1st & 2nd level Support for POS / CCTV / Access control systems.


Company Details

Roads and Transport Authority (RTA)

Dubai, United Arab Emirates

More than 1000 employees

Government

www.rta.ae

Dec 2013 to Jan 2016 (2 years 1 month)
Technical Support Engineer ( 1ST line) at Emirates Telecommunications Corporation (Etisalat Co.)

Experience Details

Technical Support Engineer ( 1ST line)

IT/Software Development

Experienced (Non-Manager)

Responsibilities & Technical Experience: Providing IT Service Desk service with follow best practices for IT troubleshooting & support in the following areas:
-Manage ticketing system for following-up service & incidents requests with agreed service levels (SLA).
-Remote Desktop Support and troubleshooting in Windows & Identifying, diagnosing and resolving network problems.
- Managing emails, anti-spam and anti-virus protection
- Website hosting and domain support.


Company Details

Emirates Telecommunications Corporation (Etisalat Co.)

Ajman, United Arab Emirates

More than 1000 employees

Information Technology Services

www.etisalat.ae

Nov 2011 to Nov 2013 (2 years)

Education

Bachelor's Degree in Telecommunication Engineering

Education Details

Bachelor's Degree

Telecommunication Engineering

Jami't Halab, Syria

Not specified

N/A

N/A

Jami't Halab
2005 - 2011
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicCommunicatorCreativeCustomer CareCustomer-orientedEnglishEntertainmentGovernmentICT Support Engineer (Infrastructure)ITIT SecurityIT Support Engineer (2nd Line)Information Technology ServicesLinuxMicrosoft OfficeSQLSoftware DevelopmentTeam PlayerTechnical SupportTechnical Support Engineer ( 1ST Line)Telecommunication EngineeringWindows Server 2008Windows Support

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Windows Support

Windows Support

: Expert

: Extreme - I love it!

:

1-3 years

Windows Server 2008

Windows Server 2008

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Linux

Linux

: Intermediate

: Extreme - I love it!

:

1-3 years

SQL

SQL

: Little knowledge

: High

:

Less than 1 year

Fields of Expertise

IT Security

IT Security

: Expert

: Extreme - I love it!

:

3-5 years

Technical support

Technical support

: Advanced

: Extreme - I love it!

:

1-3 years

Customer care

Customer care

: Intermediate

: High

:

Less than 1 year

Key Skills

Analytical, Communicator, Customer-oriented, Creative, Team Player

Senior IT Engineer

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