Sunanda Mallah

IT Executive (Leading IT Infrastructure Project)

• Job Details:Provided network and connectivity support, including remote VPN access, Wi-Fi troubleshooting, and mobile device configuration. Resolved audio/video performance issues for PCs, ensuring seamless operation across executive and enterprise-level environments. Collaborated with technical support and engineering teams to test, troubleshoot, train, and document client technologies for improved support. Led video conferencing implementation using Zoom and collaboration technologies to enhance enterprise-wide communication. Delivered operational IT support within a global team, focusing on Windows patching, security tools, MDM, O365, printing, and general system administration.

IT Executive (Leading IT Infrastructure Project)

• Job Details:IT infrastructure support for pan India warehouse IT assets, application, network, barcode - wireless & wired scanner, desktop printer. Full administration of Microsoft 365 environment, managing security policies, data retention, and compliance. Conducted project calls with stakeholders for IT infrastructure support and weekly MS Teams review meetings to resolve IT issues.

Technical Cloud Support – Office365 (L1)

• Job Details:Provided high-end technical and project-based support for Office 365 cloud services, including Exchange Online, SharePoint Online, Microsoft Teams, and security & compliance. Ensured timely resolution of advanced Office 365 issues, executing effective call-backs while meeting defined SLA standards.