sultan syed

Supervisor

• Job Details:Supervised daily workshop operations and coordinated technician schedules for optimal workflow. Diagnosed complex mechanical and electrical issues, offered guidance to technicians. Ensured high-quality standards and safety checks are met on all serviced vehicles. Maintained comprehensive records including job cards, service histories, and parts inventory logs for accurate tracking and reporting. Liaised with customers, provided updates, estimates, and resolved issues professionally. Trained new staff and oversaw ongoing technical development of the team. Managed procurement of tools and spare parts, ensuring availability and cost control.

Service Advisor

• Job Details:Greeted customers, assessed service needs, and documented vehicle issues accurately to initiate the repair process. Provided professional service estimates, explained repair procedures, and obtained customer approvals in line with company policies. Scheduled service appointments, coordinated with workshop technicians, and managed daily workload for maximum efficiency. Supervised repair work to ensure it meets manufacturer standards. Maintained open communication between customers and the workshop team, offering regular status updates on repairs and delivery timelines. Handled customer concerns and resolved complaints professionally, ensuring high satisfaction and customer retention. Managed parts ordering and inventory to ensure timely availability of components and reduce service delays. Maintained detailed records of service jobs, invoices, and customer interactions using dealership management software. Trained and guided new service staff, ensuring consistency in service standards and procedures.

Supervisor

• Job Details:Modified exhaust, engine performance, installed supercharger, body kit.