Basic Info

Name: Tuan Rahuman

Professional Experience: 5 years

Location: Colombo, Sri Lanka

Highest Education: Diploma

Career Level: Experienced

Work Experience

Customer Service Assistant at Union Assurance PLC

Experience Details

Job Title: Customer Service Assistant

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: Duties

-Task of handling inbound calls and outbound calls.
-Effectively manage a high volume of inbound and outbound customer calls.
-Giving the optimum satisfaction for the inquiry to the customers via phone.
-Managing customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
-Outbound calls – Handling outbound calls is different task than handling inbound. Make customers feel comfortable with our service.
-I have managed to walk an extra mile in order to satisfy the customers need not only by talking over the phone but also meeting them personally.
-Once in a while I get a chance to face the customer at the front office and help them to solve their problems.
-Develop all process controls and metrics for daily management of the call centre.
-Telesales and explaining about all life insurance policies.
-Preparing monthly rosters for all employers in a call centre.

Company Details

Name: Union Assurance PLC

Location: Colombo, Sri Lanka

Size: More than 1000 employees

Industries: Insurance

Website: http://www.unionassurance.com/en/home

Aug 2011 to present (5 years 11 months)

Marketing Executive at Gobetter Logistics and Distribution (PVT) Ltd

Experience Details

Job Title: Marketing Executive

Job Role: Logistics/Supply Chain

Career Level: Entry Level

Job Details: Duties

-Overall supervision of subordinates & minor staff.
-Overall supervision of maintenance of vehicles.
-Marketing.
-Planning & handling of operations.
-Correspondence & coordinating with customers under fully computerized environment.
-Preparation of sales promotions.
-Preparation of sales targets.
-Analyzing & updating of sales related reports & documents.

Company Details

Name: Gobetter Logistics and Distribution (PVT) Ltd

Location: Wattala, Sri Lanka

Size: 11-50 employees

Industries: Transportation, Logistics and Supply Chain

Website: http://www.gobetter.lk/

Mar 2010 to Mar 2011 (1 year)

Education

High School - Other

Zahira College Colombo

2007

Certifications

CCNA

Feb 2016

Certificate details

Certificate Name: CCNA

Date Awarded: Feb 2016

Score: 825 out of 1000

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: Sri Lanka Institute of Information Technology

Description: Cisco Certified Network Associate

Diploma in BTEC (BTEC – Dip in ICT)

May 2010

Certificate details

Certificate Name: Diploma in BTEC (BTEC – Dip in ICT)

Date Awarded: May 2010

Score: Passed

Result URL: N/A

Result ID: N/A

Organization Issuing Certificate: IDM Computer Studies PVT LTD

Description: • Followed a Diploma in BTEC (BTEC – Dip in ICT) at IDM Computer Studies (Pvt) Ltd.

Training and Courses

The Ladder Project at Union Assurance PLC

May 2016

Training/Course Details

Training Name: The Ladder Project

Date: May 2016

Institution: Union Assurance PLC

Description: Contents of the programme, Self Development Personality Development Relationship Skills Health and Fitness Time Management Personal Branding