Basic Info

Tuan Rahuman

5 years

Colombo, Sri Lanka

Diploma

Experienced

Work Experience

Customer Service Assistant at Union Assurance PLC

Experience Details

Customer Service Assistant

Customer Service/Support

Experienced (Non-Manager)

Duties

-Task of handling inbound calls and outbound calls.
-Effectively manage a high volume of inbound and outbound customer calls.
-Giving the optimum satisfaction for the inquiry to the customers via phone.
-Managing customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
-Outbound calls – Handling outbound calls is different task than handling inbound. Make customers feel comfortable with our service.
-I have managed to walk an extra mile in order to satisfy the customers need not only by talking over the phone but also meeting them personally.
-Once in a while I get a chance to face the customer at the front office and help them to solve their problems.
-Develop all process controls and metrics for daily management of the call centre.
-Telesales and explaining about all life insurance policies.
-Preparing monthly rosters for all employers in a call centre.


Company Details

Union Assurance PLC

Colombo, Sri Lanka

More than 1000 employees

Insurance

http://www.unionassurance.com/en/home

Aug 2011 to present (5 years 4 months)
Marketing Executive at Gobetter Logistics and Distribution (PVT) Ltd

Experience Details

Marketing Executive

Logistics/Supply Chain

Entry Level

Duties

-Overall supervision of subordinates & minor staff.
-Overall supervision of maintenance of vehicles.
-Marketing.
-Planning & handling of operations.
-Correspondence & coordinating with customers under fully computerized environment.
-Preparation of sales promotions.
-Preparation of sales targets.
-Analyzing & updating of sales related reports & documents.


Company Details

Gobetter Logistics and Distribution (PVT) Ltd

Wattala, Sri Lanka

11-50 employees

Transportation, Logistics and Supply Chain

http://www.gobetter.lk/

Mar 2010 to Mar 2011 (1 year)

Education

High School - Other

High School Details

Other

Zahira College Colombo

Sri Lanka

2007

A / Excellent / 85 -100%

G C E Ordinary Level

Zahira College Colombo
2007

Certifications

CCNA
Feb 2016

Certificate details

CCNA

Feb 2016

825 out of 1000

N/A

N/A

Sri Lanka Institute of Information Technology

Cisco Certified Network Associate

Certificate details

Diploma in BTEC (BTEC – Dip in ICT)

May 2010

Passed

N/A

N/A

IDM Computer Studies PVT LTD

• Followed a Diploma in BTEC (BTEC – Dip in ICT) at IDM Computer Studies (Pvt) Ltd.

Training and Courses

Training/Course Details

The Ladder Project

May 2016

Union Assurance PLC

Contents of the programme, Self Development Personality Development Relationship Skills Health and Fitness Time Management Personal Branding

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

CCNACall CentreCiscoCommunicatorComputingCustomer ServiceCustomer Service AssistantCustomer-orientedDiploma In BTEC (BTEC Dip In ICT)EnglishHard WorkerInsuranceLogisticsLogistics And Supply ChainMalayMarketing ExecutiveMicrosoft OfficeNetworkingProblem SolverReadingRostersSupportTamilTeam PlayerThe Ladder ProjectTransportation

Self-assesed Skills

Languages

Tamil

Tamil

: Beginner

: Beginner

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Malay

Malay

: Beginner

: Beginner

: Fluent

: Fluent

Tools and Technologies

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

1-3 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Intermediate

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Rosters

Rosters

: Expert

: Extreme - I love it!

:

5-7 years

Call Centre

Call Centre

: Expert

: Extreme - I love it!

:

5-7 years

Key Skills

Communicator, Hard worker, Customer-oriented, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/sufian-rahuman-6aa2962b?trk=nav_responsive_tab_profile_pichttps://www.facebook.com/sufi91

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