Tuan Sufian Rahuman

Customer Service AssistantFull Time

• Job Details:Duties -Task of handling inbound calls and outbound calls. -Effectively manage a high volume of inbound and outbound customer calls. -Giving the optimum satisfaction for the inquiry to the customers via phone. -Managing customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment. -Outbound calls – Handling outbound calls is different task than handling inbound. Make customers feel comfortable with our service. -I have managed to walk an extra mile in order to satisfy the customers need not only by talking over the phone but also meeting them personally. -Once in a while I get a chance to face the customer at the front office and help them to solve their problems. -Develop all process controls and metrics for daily management of the call centre. -Telesales and explaining about all life insurance policies. -Preparing monthly rosters for all employers in a call centre.