Basic Info

Sherif Abou Shelbaya

9 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Training Coordinator at Computek Egypt

Experience Details

Training Coordinator

Education/Teaching, Administration, Project/Program Management

Experienced (Non-Manager)

N/A


Company Details

Computek Egypt

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

Sep 2015 to present (1 year 10 months)
Operations Specialist at InovaSYS

Experience Details

Operations Specialist

Manufacturing/Production

Experienced (Non-Manager)

• Provide business operations support on the financial, administrative, and contractual aspects of a business unit.
• Develop and maintain standard operating procedures for all business functions.
• Evaluate current business processes and recommend corrective action plans for improvements.
• Provide support and supervision to business operations staff.
• Train and mentor lower level employees in business operations.
• Ensure compliance with operational policies and standards.
Track, measure, and resolve performance issues and risks.
• Perform financial and administrative activities including budgeting, reporting, reviewing, estimating, and analysis.
Identify and implement continuous improvement initiatives to increase business efficiency.
• Develop and update training programs based on ongoing experience, process metrics and feedback from process users.
• Stock Keeper and document controller.
• RFQ process and Business coordination between company / Project and Customer.


Company Details

InovaSYS

New Cairo, Egypt

N/A

Information Technology Services

www.inovasys.co

Sep 2015 to present (1 year 10 months)
Training Operations Supervisor at Sky Data

Experience Details

Training Operations Supervisor

Operations/Management

Manager

• Administer conducting training courses and thus perform activities as collecting registrations, logistics preparation, emailing confirmations, data entry, and receiving feedbacks.
• Manage training labs and classes and thus ensures availability and proper setup.
• Prepare training reports.
• Resolve training-related, unexpected problems.
• Participate in updating the Training Catalog.
• Administer exam setups and thus perform activities as data entry, reporting, and certificates delivery.
• Train and mentor lower level employees in business operations.
• Track attendance and usage of training participants to measure effectiveness of individual training sessions and training session's impact on end user adoption and usage.
• Provide metrics as established by manager and department leadership to track and report customer training program activities and associated issues and/or opportunities for reporting to both customer and internal stakeholder reporting.
• Managed daily office operations, maintenance of equipment and Report daily to Managers.
• Planned and executed corporate meetings, lunches and special events


Company Details

Sky Data

Cairo, Egypt

1-10 employees

Information Technology Services

www.sky-data.net

Jul 2016 to present (1 year)
Senior Training Operation Specialist at IT Share

Experience Details

Senior Training Operation Specialist

Education/Teaching, Operations/Management, Project/Program Management

Experienced (Non-Manager)

 Track attendance and usage of training participants to measure effectiveness of individual training sessions and training session's impact on end user adoption and usage. Provide metrics as established by manager and department leadership to track and report customer training program activities and associated issues and/or opportunities for reporting to both customer and internal stakeholder reporting.
 Managed daily office operations , maintenance of equipment and Report daily to
Managers
 Planned and executed corporate meetings, lunches and special events.
 Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
 Contact with our current customer - company- and search for a new one
increased office organization by developing more efficient filing system and customer database protocols.
 Handles customer inquiries and resolve their complaints aiming for their satisfaction
 Attend meetings and seminars, search for variety of information for the purpose of developing new programs that meet staff training needs.


Company Details

IT Share

Cairo, Egypt

11-50 employees

Information Technology Services, Education

N/A

Aug 2014 to Dec 2014 (4 months)
Senior Training Operation Specialist at Equinox Egypt L.S.S

Experience Details

Senior Training Operation Specialist

Administration, Education/Teaching, Logistics/Supply Chain

Experienced (Non-Manager)

 Issue orders for the Catering.
 Send confirmation letter to customers.
 Send Announcement mail to instructor and IT Administrator informing all details about the course and what should be prepared.
 Check availability of the kits if they are not available I order them.
 Issue an order for material if needed.
 Check labs, equipment and that the training environment is appropriate, Classroom and Equipment are well organized and well configured.
 Prepare all Stationary stuff needed for the customers in the course such as (Block Notes, Pens, materials, Copy Materials, Soft Copy Materials).
 Receive the Bookings and update the booking sheet with the status of the customer and course Confirmation.
 Prepare Attendance Performance Form made by the Instructor concerning the attendees
 Customers Evaluation.
 Settle the catering expenses with Accounting and determine if there is Surplus or Shortage.
 Pearson VUE Test Center Administrator and exam proctor.
 Implementing any irregular task related to training process under the supervision and Manger’s acceptance.
 Evaluated by the attendees by the end of the course.


Company Details

Equinox Egypt L.S.S (multinational)

Cairo, Egypt

51-100 employees

Information Technology Services, Education

N/A

Jan 2014 to May 2014 (4 months)
Insurance and car loans sales executive at El Sheraa Insurance Brokerage ( division of BMW)

Experience Details

Insurance and car loans sales executive

Sales/Retail, Customer Service/Support, Administration

Experienced (Non-Manager)

 Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
 Sell automotive or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
 Send regular reports and act with received reports, rules and directions.


Company Details

El Sheraa Insurance Brokerage ( division of BMW)

Cairo, Egypt

51-100 employees

Insurance, Banking

N/A

Jul 2010 to Mar 2012 (1 year 8 months)
ICDL Testing Program Project Manager at Global Knowledge Professional Services

Experience Details

ICDL Testing Program Project Manager

Project/Program Management, Customer Service/Support, Education/Teaching

Manager

 Start new business, training or projects.
 Project plane and Time plane.
 Recruitment.
 Coaching, team leader, Manager.
 Annual Appraisal.
 Project Evaluation and Project (or) Training closing life cycle.
 Reporting and analysis.


Company Details

Global Knowledge Professional Services (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services, Education

N/A

Apr 2007 to Sep 2009 (2 years 5 months)
Training Coordinator at Global Knowledge Professional Services

Experience Details

Training Coordinator

Project/Program Management, Customer Service/Support, Education/Teaching

Experienced (Non-Manager)

 Filling & documents control and organizing.
 Organize all training activities,
 Reports, follow up, customer services and satisfaction.
 Planning and scheduling.
 Budget and stock controller.
 Handling and manage IT training and projects.
 Coordinator (Departments, Sales, Branches, Projects).


Company Details

Global Knowledge Professional Services (multinational)

Cairo, Egypt

101-500 employees

Information Technology Services, Education

N/A

Oct 2006 to May 2007 (7 months)
Branch coordinator Administrative assist. at Pharaonic American Life insurance CO.

Experience Details

Branch coordinator Administrative assist.

Administration, Customer Service/Support, Accounting/Finance

Experienced (Non-Manager)

 Provide administrative support for the branch community board, answering employees and customer questions.
 Assist Branch Manager in day to day branch operations.
 Serve as primary back-up to Member Service Representatives.
 Manage administrative and operational aspects of designated branches. Assist in branch services and operations as needed to serve branch members.


Company Details

Pharaonic American Life insurance CO. (multinational)

Cairo, Egypt

501-1000 employees

Insurance

N/A

Jun 2003 to Feb 2006 (2 years 8 months)

Achievements

See Achievements

- We Trained more than 10000 Egyptian per year for 3 years to get an international certificate (ICDL) and help MCIT and UNESCO to deliver them project in Egypt.
- We selected from Micro Soft to train for Mahmoud Wael (The smartest kid in the world 2009). to prepare him to make some records witch will helped him to enter Guinness.


Education

Bachelor of Hotel Management in Hotel Management

Education Details

Bachelor of Hotel Management

Hotel Management

High institute for specific studies, Egypt

Not specified

N/A

N/A

High institute for specific studies
1996 - 2000
Bachelor in Hotel Management

Education Details

Bachelor

Hotel Management

High institute for specific studies, Egypt

C / Good / 65 - 75%

Hotel and Resorts Management. Accounting. Soft Skills. Events Management. Food and Beverage

I got a low grade because i was work during my studies.

High institute for specific studies
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed loutfy El Sayed

Egypt

1996

Not specified

N/A

Ahmed loutfy El Sayed
1996

Certifications

ICDL
Feb 2008

Certificate details

ICDL

Feb 2008

N/A

N/A

N/A

UNESCO and MCIT

Office and internet package.

Advance Excel
Aug 2005

Certificate details

Advance Excel

Aug 2005

N/A

N/A

N/A

American champer

Training for Advance Excel.

 MCP Certification (Microsoft Certified Professional)
Jan 2009

Certificate details

 MCP Certification (Microsoft Certified Professional)

Jan 2009

N/A

N/A

N/A

Microsoft Certified Professional

Training and Courses

Air lines reservation system at 2 levels in American university in Cairo
Jan 2002

Training/Course Details

Air lines reservation system

Jan 2002

2 levels in American university in Cairo

Air lines reservation system

 Communication skills, Time Management and Problem solving at Global Knowlage
May 2007

Training/Course Details

 Communication skills, Time Management and Problem solving

May 2007

Global Knowlage

N/A

PMP Exam Preparation at self-study
Jul 2015

Training/Course Details

PMP Exam Preparation

Jul 2015

self-study

N/A

Business Etiquette at Alico
Mar 2004

Training/Course Details

Business Etiquette

Mar 2004

Alico

Business Etiquette Stander roles.

This profile is outdated!
Last update more than 9 months ago.

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Profile Skills and Keywords

? Communication Skills, Time Management And Problem Solving? MCP Certification (Microsoft Certified Professional)AccountingAdaptiveAdministrationAdvance ExcelAir Lines Reservation SystemArabicBankingBranch Coordinator Administrative Assist.Business DevelopmentBusiness EtiquetteBusiness PlanningCoordinationCustomer Care And ServicesCustomer ServiceEducationEnglishEquinox Egypt L.S.SFinanceFlexibleGlobal Knowledge Professional ServicesHotel ManagementICDLICDL Testing Program Project ManagerInformation Technology ServicesInsuranceInsurance And Car Loans Sales ExecutiveInternetLogisticsManagementManufacturingMicrosoft OfficeNegotiatorOperationsOperations SpecialistOrganizerPMP Exam PreparationPharaonic American Life Insurance CO.ProductionProgram ManagementProjectProject ManagementPublic Relations (PR)RetailRetail And SalesSalesSenior Training Operation SpecialistSupportSupportiveTeam PlayerTraining CoordinatorTraining OperationsTraining Operations SupervisorTransportation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

ICDL

ICDL

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

More than 7 years

Business Planning

Business Planning

: Advanced

: Extreme - I love it!

:

3-5 years

Public Relations (PR)

Public Relations (PR)

: Advanced

: Extreme - I love it!

:

5-7 years

Sales

Sales

: Intermediate

: Medium

:

3-5 years

Fields of Expertise

Administration

Administration

: Expert

: Extreme - I love it!

:

5-7 years

Operations

Operations

: Expert

: High

:

5-7 years

Coordination

Coordination

: Advanced

: Extreme - I love it!

:

3-5 years

Customer care and services

Customer care and services

: Advanced

: High

:

3-5 years

Training Operations

Training Operations

: Intermediate

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Intermediate

: Extreme - I love it!

:

1-3 years

Retail and Sales

Retail and Sales

: Intermediate

: High

:

1-3 years

logistics

logistics

: Intermediate

: Medium

:

3-5 years

Key Skills

Negotiator, Organizer, Flexible / Adaptive, Team Player, Supportive

Online Presence

https://www.linkedin.com/profile/view?id=314611986&trk=nav_responsive_tab_profile

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