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Sooraj Soman

Sales Executive at Kesari Steels

Work Experience

  • Sales Executive

    Kesari Steels

    Jun 2023 - Present -1 yr, 7 months

    • Job Details:Business communication and client engagement, third party services, resolving customer issues, served customers in a friendly and respective manner.

  • Sales Executive

    U-Tec Steels

    Jan 2020 - May 2023 -3 yrs, 4 months

    India

    • Job Details:Business communication and client engagement, critical thinking, problem solving, third party services, product knowledge.

  • Customer Support Associate

    Sutherland Global Services

    May 2018 - Dec 2019 -1 yr, 7 months

    India

    • Job Details:Increased customer satisfaction by resolving customer issues via chat, emails and creating refund requests. Carried out day to day duties accurately and efficiently. Support for third party services.

  • SOC Intern

    Technovalley Pvt. Ltd

    • Job Details:Development skills in alert monitoring, event analysis, incident documentation and participating in simulated exercises. Independently managing low severity, handling basic incidents, improving technical skills and seeking feedback for improvement.

    • Education

    • Diploma in Electronics Engineering

      Model Polytechnic College

      Jan 2018 

    Skills

    • SQL
    • OWASP
    • Wireshark
    • Splunk
    • SIEM
    • Microsoft Office
    • ELK
    • Communication skills
    • Customer Service
    • Time Management
    View More

    Languages

    • English

      Beginner

    • Malayalam

      Beginner
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