Basic Info

Somaya Mostafa

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Account advisor at Raya Contact Center

Experience Details

Account advisor

Customer Service/Support

Experienced (Non-Manager)

I was responsible for collecting the outstanding amounts from Etisalat UAE customers and providing any possible aid to solve their billing and paying problems.


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Consumer Services

http://www.rayacc.com/

Nov 2016 to May 2017 (6 months)
English teacher (volunteer) at AYB

Experience Details

English teacher (volunteer)

Education/Teaching, Training/Instructor

Entry Level

I was teaching English for kids in a new way using advanced applications to improve their levels as they do not get enough educational effort from public schools.


Company Details

AYB

Cairo, Egypt

N/A

Non-Profit Organizations

https://www.facebook.com/ayb.asu/?fref=ts

Sep 2015 to Sep 2016 (1 year)
Media delegate at MOIC (student activity)

Experience Details

Media delegate

Media/Journalism/Publishing

Student

We focused on Media channels , and as a graduation project from the Media counsel we made a 60 minute outline for a TV channel.


Company Details

MOIC (student activity)

Cairo, Egypt

https://www.facebook.com/MOIC-Model-Organization-Of-Islamic-Co-operation-20409530884/?fref=ts

Oct 2013 to Jun 2014 (8 months)

Education

Bachelor's Degree in Faculty of Commerce English Section.

Education Details

Bachelor's Degree

Faculty of Commerce English Section.

Ain Shams University, Egypt

C / Good / 65 - 75%

Marketing Research Marketing International business Accounting Human resources

N/A

Ain Shams University
2013 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Manart ElMostaqbal

Saudi Arabia

2012

A / Excellent / 85 -100%

N/A

Manart ElMostaqbal
2012

Certifications

MPC
Apr 2016

Certificate details

MPC

Apr 2016

N/A

http://file:///C:/Users/somaya/Downloads/101117-251-PM-Office-Lens.pdf

N/A

American Champer

A certificate in Marketing from the American chamber.
As a necessity to pass the course you should provide a reliable model of Marketing Research.

Jobseeker photo

Profile Skills and Keywords

Account AdvisorAdaptiveArabicConsumer ServicesCustomer CareCustomer ServiceEnglishEnglish TeacherFaculty Of Commerce English Section.FlexibleInteractiveJournalismMPCMarketing ResearchMediaMedia DelegateMicrosoft OfficeNon-Profit OrganizationsPlannerPublishingSocialSupportTeam Player

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Fields of Expertise

customer care

customer care

: Intermediate

: Medium

:

Less than 1 year

Marketing Research

Marketing Research

: Beginner

: High

:

Less than 1 year

Key Skills

Planner, Flexible / Adaptive, Social, Interactive, Team Player

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