Basic Info

Somaia Mahmoud

6 years

Cairo, Egypt

Master's Degree

Experienced

Work Experience

General Manager Executive Assistant at Europcar Egypt

Experience Details

General Manager Executive Assistant

Administration, Tourism/Travel

Experienced (Non-Manager)

Responsibilities
• Completes projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, problem-solving & making adjustments to plans.
• Helps key executives make consistent decisions by advising them of historical precedents, serving as liaison between them and the president.
• Enhances general manager's and corporation's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Assist in establishing policies, procedures and employee handbook as required.
• Manage projects and conduct researches.
• Prepare and edit correspondence, reports, financial data and presentations.
• Work with high-level executives at a company to provide top-level assistance.
• Provide administrative support for General Manager, CEOs, chairpersons and other company executives.
• Publishes the corporate newsletter by gathering information, preparing and editing articles, designing graphic presentation, producing and distributing.
• Responsible for reviewing purchase Requisitions to determine appropriate approvals, certifications, and other necessary documents needed ensuring the following: all efforts are made to acquire goods and services in a timely manner; the competitive bid process is fair and ethical and above reproach; vendors comply with contract terms; and vendor payments are processed in a timely manner.
• Responsible for handling all travel arrangements (domestic and international) including hotel accommodations, airline reservations, rental cars, off-site meeting venues.


Company Details

Europcar Egypt (multinational)

Cairo, Egypt

101-500 employees

Transportation, Automotive

www.europcar.com.eg

Sep 2012 to present (4 years 3 months)
International Accounts Manager at Europcar Egypt

Experience Details

International Accounts Manager

Tourism/Travel, Sales/Retail

Experienced (Non-Manager)

Responsibilities
• Maintain the company's existing relationships with International Accounts/ Tour Operators.
• Act as a focal point of contact with all international accounts, primarily responsible of their affiliate activities across Europcar in several products.
• Responsible for managing, organizing and monitoring the sales, promotions, Terms and Conditions and relationships with International Accounts.
• Create annual pricing and promotions structure based on customer and market criteria and communicate it with Europcar International and International Tour Operators for implementation and monitor rate after implementation.
• Revise daily reservations values imported to the system against published rates.
• Track Europcar positioning VS competitors supported by a bi-weekly report.
• Drive internal communication and processes and share knowledge across different departments.
• Train front line employees on reservation process and rate implementation
• Runs continual evaluation of processes and procedures applied and insure all are matching with the company policies.
• Develop departmental process and action plan and maintain in-house reservations systems.
• Responsible for developing an annual budget plan for sales revenue coming from International Accounts and Track TO records on a monthly basis Actual Vs budgeted Revenue to take the required action to meet planned budget.
Achievements
• Innovation development projects. (XML Link - Online payment).
• Supported in achieving 2015 Budget and effectively contributed in stations annual budget projects.
• Attended the ITB the world's largest tourism trade fair in Berlin in March 2016.


Company Details

Europcar Egypt (multinational)

Cairo, Egypt

101-500 employees

Transportation, Automotive

www.europcar.com.eg

Jan 2015 to present (1 year 11 months)
Premier Service Executive at HSBC Global Resourcing

Experience Details

Premier Service Executive

Customer Service/Support

Entry Level

• Interacted with all HSBC Premier Customers across the Middle East and ensuring high level of customer service.
• Took ownership of the queries and issues ensuring resolution within shortest time frame.
• Proactively identified, promoted and maximized selling and cross selling opportunities.
• Performed banking and credit cards customer transactions professionally and within the targeted timeframe.
• Acted as an assistant to the team manager and receive various delegations from the Team manager and senior management.


Company Details

HSBC Global Resourcing (multinational)

Cairo, Egypt

N/A

Banking

N/A

Nov 2011 to Sep 2012 (10 months)
Universal Banking and Cards Service Executive at HSBC Global Resourcing

Experience Details

Universal Banking and Cards Service Executive

Customer Service/Support

Entry Level

• Conferred with customers to provide information about products or services provided by the bank.
• Ensure professional communication skills to maintain and enhance existing relationships with high service quality and high level of integrity.
• Obtained and examined all relevant information to assess validity of complaints and to determine possible causes.


Company Details

HSBC Global Resourcing (multinational)

Cairo, Egypt

N/A

Banking

N/A

Dec 2010 to Nov 2011 (11 months)

Achievements


• Developed a Manual book that includes (Company’s History - departments internal & External Process – Departmental Objectives – SLA – TM – Action Plan).
• Created an accurate JD for each and every position and compared it with the perfect module to track the Gaps.
• Developed a Traffic violation Project.
• “Employee of the Year” for year 2013 & 2014 from Europcar Egypt; as an appreciation for the efforts invested to achieve organization goals.


• Innovation development projects. (XML Link - Online payment).
• Supported in achieving 2015 Budget and effectively contributed in stations annual budget projects.
• Attended the ITB the world's largest tourism trade fair in Berlin in March 2016.
• “Best Performance” Award for performance in 2015 from Europcar Egypt.


• “Thank You” certificate for providing excellent customer service in 2012 from HSBC.

• “Best Performer” award for several months from HSBC for achieving the target and the level of service.



Education

MBA in Business Administration

Education Details

MBA

Business Administration

Faculty of Commerce, Ain Shams University, Egypt

Not specified

Managerial Accounting Economics Applied Research

N/A

Faculty of Commerce, Ain Shams University
2016 - 2018 (Expected)
Bachelor's Degree in Commerce

Education Details

Bachelor's Degree

Commerce

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2006 - 2010
High School - American diploma

High School Details

American diploma

rajac american school

Egypt

2006

A / Excellent / 85 -100%

N/A

rajac american school
2006

Certifications

Certificate details

Human Resources Certificate

Jun 2014

GPA 3.43

N/A

N/A

Amarican University in Cairo

Organizational Behavior B+
Recruitment & Selection Mngmt A
Compensation & Benefits Mngmt A
Employee Relations Mngmt B
Talent Management B-
Performance Mngmt B+
Strategic Human Resources Mngmt A-

This profile is not updated!
Last update more than 3 months ago.

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Profile Skills and Keywords

Accounts ManagementAdministrationAdobe After EffectsAdventureArabicAutomotiveBankingBanking Systems (HUB)Business AdministrationBusiness DevelopmentCMSCRMCommerceCustomer ServiceEnglishEuropcar EgyptGeneral Manager Executive AssistantHSBC Global ResourcingHuman ResourcesHuman Resources CertificateInternational Accounts ManagerLotus NotesMBAMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft VisioMicrosoft WordOrganization DevelopmentOrganizerPremier Service ExecutiveProblem SolverRetailSalesSocialSupportSupportiveSwimmingTeam PlayerTourismTransportationTravelTravellingUniversal Banking And Cards Service ExecutiveWeb Surfing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

5-7 years

CRM

CRM

: Advanced

: High

:

1-3 years

CMS

CMS

: Advanced

: High

:

1-3 years

Microsoft Visio

Microsoft Visio

: Advanced

: Medium

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Lotus Notes

Lotus Notes

: Advanced

: High

:

1-3 years

Banking systems (HUB)

Banking systems (HUB)

: Intermediate

: High

:

1-3 years

Adobe After Effects

Adobe After Effects

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Accounts Management

Accounts Management

: Expert

: Extreme - I love it!

:

1-3 years

Organization Development

Organization Development

: Advanced

: Extreme - I love it!

:

1-3 years

banking

banking

: Advanced

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Advanced

: Extreme - I love it!

:

1-3 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Organizer, Problem Solver, Social, Team Player, Supportive

Online Presence

www.facebook.com/somaia.ismail.18

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