Basic Info

Somaya Ramadan

1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer service agent at Raya Contact Center

Experience Details

Customer service agent

Customer Service/Support

Experienced (Non-Manager)

Working for Etisalat UAE
I can handle all types of customers, solve problems , flexible on dealing with others.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Telecommunications, Outsourcing/Offshoring

http://www.rayacc.com/

Oct 2014 to present (2 years 2 months)
Technical support at Etisalat UAE

Experience Details

Technical support

Business Development

Experienced (Non-Manager)

N/A


Company Details

Etisalat UAE

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2016 to present (11 months)
Teacher of Social Studies at El Thawra Educational Center

Experience Details

Teacher of Social Studies

Education/Teaching, Training/Instructor

Entry Level

- Teaching private sessions of Social Studies for preparatory school students.


Company Details

El Thawra Educational Center

Cairo, Egypt

N/A

Education

N/A

Aug 2014 to May 2015 (9 months)
SECRATARY at Dr Mostafa Roshdy CLINIC

Experience Details

SECRATARY

Customer Service/Support

Entry Level

- Arranging patients meetings
- Planning and organizing patients profiles
- Entering and editing the clinic's data.


Company Details

Dr Mostafa Roshdy CLINIC

Cairo, Egypt

N/A

Healthcare and Medical Services

N/A

Mar 2012 to Oct 2014 (2 years 7 months)

Achievements


At the university; Historic Research about the world war 1 and the role of tukey in it.

Education

College Diploma in HISTORY

Education Details

College Diploma

HISTORY

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

BAHTIM SECONDERY SCHOOL

Egypt

2011

B / Very Good / 75 - 85%

N/A

BAHTIM SECONDERY SCHOOL
2011

Training and Courses

Training/Course Details

12 level of English Courses

Jun 2015

Ainshams university

N/A

Training/Course Details

HR Diploma

Jun 2012

College of Arts

N/A

Training/Course Details

ICDL

Apr 2015

Ainshams university

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

12 Level Of English CoursesAdaptiveArabicBusinessCUSTOMER SERVEISCommunicatorConsumer ServicesCreativeCustomer ServiceCustomer Service AgentCustomer-orientedEducationEnglishFlexibleFrenchHISTORYHR DiplomaHealthcare And Medical ServicesICDLLeaderMoviesOffshoringOutsourcingRaya Contact CenterReceptionistSECRATARYSupportTEACHINGTeacher Of Social StudiesTechnical SupportTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

ICDL

ICDL

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Receptionist

Receptionist

: Expert

: Extreme - I love it!

:

1-3 years

CUSTOMER SERVEIS

CUSTOMER SERVEIS

: Expert

: Extreme - I love it!

:

1-3 years

TEACHING

TEACHING

: Beginner

: High

:

Less than 1 year

Key Skills

Leader, Communicator, Customer-oriented, Creative, Flexible / Adaptive

Online Presence

https://www.facebook.com/somaya.adel.7

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