Soliman Moh Soliman Ezzat

Claims SupervisorFull Time

• Job Details:Claims Management: • Oversee the processing of claims related to cargo damage, loss, or delay. • Ensure timely and accurate documentation of claims in accordance with company policies and legal requirements. • Review and assess the validity of claims, including investigating incidents and gathering evidence. • Coordinate with customers, insurance companies, and legal teams to resolve claims. 2. Coordination with Other Department • Liaise with operations, safety, and maintenance departments to gather information and support claim investigations. • Work closely with the legal department to ensure claims are handled in compliance with contractual obligations and legal standards. • Collaborate with the finance department to process payments and recoveries related to claims. 3. Compliance and Risk Management: • Ensure that the claims process complies with international regulations, industry standards, and company policies. 4. Customer Service: • Ensure that all communications with customers are professional and that claim resolutions meet customer expectations. 5. Continuous Improvement: • Stay updated on industry trends, legal changes, and best practices related to claims management in container terminals. • Propose and implement process improvements to enhance the efficiency and effectiveness of the claims department.
Budget Management: • Work with the finance department to forecast and manage financial reserves for potential claims. • Monitor and approve claims settlements, ensuring they align with the company's financial policies and objectives. 6. Vendor and External Partner Management: • Manage relationships with external vendors, such as insurance adjusters, surveyors, and legal advisors, ensuring they provide quality services. • Negotiate contracts and service agreements with external partners to secure favorable terms for the company. 7. Budget management: • Work with the finance department to forecast and manage financial reserves for potential claims. • Monitor and approve claims settlements, ensuring they align with the company’s financial policies and objectives.

Operations AnalystFull Time

• Job Details:• Analysis and reporting of budget – actual variances. • Preparing key performance indicators KPI´s and analysis to help COO, Head of operations, Terminal managers decision-making. • Support finance in monthly closing. • Analysis and monitoring of operational data to ensure potential problems are averted. • Preparing and handling terminal operating reports (TOR’s) produced to shipping lines for billing & throughput forecasting. • Responsible for identifying and solving issues related to operations performance. • Analyze data and information to identify business opportunities. • Create weekly and monthly reports to management on key findings and assessments. • Designing templates and executing different analysis based on the operation performance. • Prepares Ad hoc analysis and reports for top management.

Commercial officerFull Time

• Job Details:• Build and maintain active and regular contact with customers of local shipping agencies and their designated focal points. • Keep and maintain customer’s activity records. • Reporting throughput, productivity, and benchmarking to the top management. • Maintain and develop corporate image and reputation, and protect and develop the company’s services via suitable PR activities and intellectual property management and overseeing media as well as internal and external Communication. • Using a customized module to calculate different KPI's. • Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on business. • Direct and support the compilation and analysis of technical source data necessary for business development. • Analyze financial information to produce forecasts of business, industry, and economic conditions for use in making investment decisions. • Keep track of tariffs and service contracts, both internal, and also available published competitors’ tariffs. • Assists commercial manager in planning budget and shipping lines tariff & contracts renewals. • Regularly alert Chief Commercial Officer & Commercial Manager about market developments and cooperate in formulating a response to the change. • Prepared market, reports on competitors strategies etc. • Supporting the commercial manager in negotiating / landing new customers. • Supporting the commercial manager in Contracts Negotiations. • Analyzing & Monitoring competitors & Expansion plans within the region. • Market Intelligence / Research. • Assisting in Budgeting clients Volumes / Throughput.