Basic Info

Name: Soha Ossama

Professional Experience: 7 years

Location: Cairo, Egypt

Highest Education: Bachelor's Degree

Career Level: Experienced

Work Experience

Executive Assistant at Link Misr International

Experience Details

Job Title: Executive Assistant

Job Role: Administration, Project/Program Management

Career Level: Experienced (Non-Manager)

Job Details: Reporting to: Technical Department Director & Board Member
Key Responsibilities:
• Providing administration support to the Technical Department director regarding any related tasks upon request.
• To maintain and organise the technical department director’s diary.
• Act as the point of contact between different departments, and Serve as an administrative liaison between clients and company regarding issues related to the technical department.
• Undertake the task of answering calls and liaising with clients competently, take messages and dealing with routine correspondence such as writing emails, letters. In addition to Word processing, taking dictation and typing minutes of meeting.
• Designing and producing documents, reports and presentations periodically and upon request.
• Assist the Technical Department Director in developing proposals and in reviewing, negotiating and finalizing third/external party requirements to submit the company’s best chance of winning proposal.
• Copy Edit/Proof Read all technical department’s proposals and contracts prior to submission to ensure maintaining the company’s high presentation standards.
• Preparing all technical department’s purchase orders and requests and reviewing it with the financial department.
• Supervising and coaching the inspection team and evaluating their performance.
• Create, manage and maintain a professional filling and archiving system that guarantee proper retrieving of information when needed.
• Supervising and coaching the inspection team and evaluating their performance.
• Arranging and reserving the meeting rooms of the company for meetings.
• Creating time schedules for different purchase orders using Primavera.
• Using content management system (ERP); to create, follow up and update current status of purchase orders.
• Assist in preparing needed documents and reports for the ISO annual audit.
• Administer office boys when needed.

Company Details

Name: Link Misr International

Location: Cairo, Egypt

Size: 101-500 employees

Industries: Manufacturing, Warehousing

Website: www.linkmisr.com

Jun 2011 to Mar 2017 (5 years 9 months)

HR Specialist (Part-Time) at H&A Recruitment

Experience Details

Job Title: HR Specialist (Part-Time)

Job Role: Human Resources

Career Level: Experienced (Non-Manager)

Job Details: Reporting to: HR Manager
Key Responsibilities:
• Receiving job requirements, job description and quantity from client
• Dealing with various recruitment channels such as newspapers, Universities, recruitment agencies, online recruitment agencies and social media.
• Creating the company’s job advertisements and ensuring that they are flawless.
• Interviews the potential candidates and passing most fit ones to the technical interview.
• Short listing the applicants for final interview with the manager/the client.
• Following up with the manager/the client for the final interview result.
• Searching for relevant and qualified candidates on various job posts for supervisory positions.
• Offering positions to candidates according to the company’s salary and grading structure.
• Develop a pool of qualified potential candidates and maintain an on-going relationship with the high potential ones.
• Maintains recruitment reports with detailed schedule of time-frames for the recruitment process.
• Appoints replacements for resigned employees.
• Coaching and supervising junior recruiters.
•Managing company’s different social media tools such as Facebook and LinkedIn.
• Represented the company in different job fairs such as The Employer and Job Master

Company Details

Name: H&A Recruitment

Location: Egypt

Size: N/A

Industries: Human Resources

Website: N/A

Aug 2012 to Oct 2015 (3 years 2 months)

Technical Support Representative at Samsung UK TP

Experience Details

Job Title: Technical Support Representative

Job Role: Customer Service/Support

Career Level: Experienced (Non-Manager)

Job Details: • Resolving customer’s technical issues with their Samsung mobile phones
• Escalating hardware issues to service centers to maintain customer’s device
• Recording customer’s information and device issues on SAP for future reference
• Handling escalation calls from other junior representatives
• Supporting other junior representatives and answering their questions

Company Details

Name: Samsung UK TP

Location: Cairo, Egypt

Size: More then 1000 employees

Industries: Consumer Services

Website: N/A

Jun 2010 to Mar 2011 (9 months)

Support Professional at Stream

Experience Details

Job Title: Support Professional

Job Role: Customer Service/Support

Career Level: Entry Level

Job Details: • Activating the subscription for new customers
• Handling billing and technical customer’s issues
• Up selling and selling new services to both new and existing customers
• Handling escalation calls from other junior representatives
• Supporting other junior representatives and answering their questions