Basic Info

Soha Ossama

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Executive Assistant at Link Misr International

Experience Details

Executive Assistant

Administration, Project/Program Management

Experienced (Non-Manager)

Reporting to: Technical Department Director & Board Member
Key Responsibilities:
• Providing administration support to the Technical Department director regarding any related tasks upon request.
• To maintain and organise the technical department director’s diary.
• Act as the point of contact between different departments, and Serve as an administrative liaison between clients and company regarding issues related to the technical department.
• Undertake the task of answering calls and liaising with clients competently, take messages and dealing with routine correspondence such as writing emails, letters. In addition to Word processing, taking dictation and typing minutes of meeting.
• Designing and producing documents, reports and presentations periodically and upon request.
• Assist the Technical Department Director in developing proposals and in reviewing, negotiating and finalizing third/external party requirements to submit the company’s best chance of winning proposal.
• Copy Edit/Proof Read all technical department’s proposals and contracts prior to submission to ensure maintaining the company’s high presentation standards.
• Preparing all technical department’s purchase orders and requests and reviewing it with the financial department.
• Supervising and coaching the inspection team and evaluating their performance.
• Create, manage and maintain a professional filling and archiving system that guarantee proper retrieving of information when needed.
• Supervising and coaching the inspection team and evaluating their performance.
• Arranging and reserving the meeting rooms of the company for meetings.
• Creating time schedules for different purchase orders using Primavera.
• Using content management system (ERP); to create, follow up and update current status of purchase orders.
• Assist in preparing needed documents and reports for the ISO annual audit.
• Administer office boys when needed.


Company Details

Link Misr International

Cairo, Egypt

101-500 employees

Manufacturing, Warehousing

www.linkmisr.com

Jun 2011 to present (5 years 6 months)
HR Specialist (Part-Time) at H&A Recruitment

Experience Details

HR Specialist (Part-Time)

Human Resources

Experienced (Non-Manager)

Reporting to: HR Manager
Key Responsibilities:
• Receiving job requirements, job description and quantity from client
• Dealing with various recruitment channels such as newspapers, Universities, recruitment agencies, online recruitment agencies and social media.
• Creating the company’s job advertisements and ensuring that they are flawless.
• Interviews the potential candidates and passing most fit ones to the technical interview.
• Short listing the applicants for final interview with the manager/the client.
• Following up with the manager/the client for the final interview result.
• Searching for relevant and qualified candidates on various job posts for supervisory positions.
• Offering positions to candidates according to the company’s salary and grading structure.
• Develop a pool of qualified potential candidates and maintain an on-going relationship with the high potential ones.
• Maintains recruitment reports with detailed schedule of time-frames for the recruitment process.
• Appoints replacements for resigned employees.
• Coaching and supervising junior recruiters.
•Managing company’s different social media tools such as Facebook and LinkedIn.
• Represented the company in different job fairs such as The Employer and Job Master


Company Details

H&A Recruitment

Egypt

N/A

Human Resources

N/A

Aug 2012 to Oct 2015 (3 years 2 months)
Technical Support Representative at Samsung UK TP

Experience Details

Technical Support Representative

Customer Service/Support

Experienced (Non-Manager)

• Resolving customer’s technical issues with their Samsung mobile phones
• Escalating hardware issues to service centers to maintain customer’s device
• Recording customer’s information and device issues on SAP for future reference
• Handling escalation calls from other junior representatives
• Supporting other junior representatives and answering their questions


Company Details

Samsung UK TP

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Jun 2010 to Mar 2011 (9 months)
Support Professional at Stream

Experience Details

Support Professional

Customer Service/Support

Entry Level

• Activating the subscription for new customers
• Handling billing and technical customer’s issues
• Up selling and selling new services to both new and existing customers
• Handling escalation calls from other junior representatives
• Supporting other junior representatives and answering their questions


Company Details

Stream

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Aug 2009 to Jun 2010 (10 months)

Education

Bachelor of Arts in faculty of arts,english language

Education Details

Bachelor of Arts

faculty of arts,english language

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ST.Fatima language school

Egypt

2005

B / Very Good / 75 - 85%

N/A

ST.Fatima language school
2005

Training and Courses

Training/Course Details

Primavera Core P6

Jan 2012

AUC

N/A

Training/Course Details

HR Program

Aug 2012

Yaki

Recruitment, C&B, Training and Labour law

Training/Course Details

EDUEgypt BPO Program

Sep 2009

Ministry of Communications and Information Technology, Infosys and ITI.

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdministrationAdminstrationAdobe PhotoshopArabicCommunicatorComputerConsumer ServicesCustomer ServiceEDUEgypt BPO ProgramEnglishEnglish LanguageExecutive AssistantFaculty Of Arts,english LanguageHR ProgramHR Specialist (Part-Time)Human ResourcesHuman Resources (HR)InternetInternet SearchManufacturingMicrosoft OfficeMusicOrganizerPlannerPrimaveraPrimavera Core P6Problem SolverProgram ManagementProjectSAPSocialSocial MediaSupportSupport ProfessionalTechnical Support RepresentativeTechnologiesWarehousing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Internet Search

Internet Search

: Expert

: Extreme - I love it!

:

3-5 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

1-3 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Medium

:

1-3 years

Computer

Computer

: Expert

: Extreme - I love it!

:

5-7 years

Administration

Administration

: Expert

: Extreme - I love it!

:

3-5 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

1-3 years

SAP

SAP

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

1-3 years

Primavera

Primavera

: Intermediate

: High

:

1-3 years

:

:

:

Fields of Expertise

Adminstration

Adminstration

: Expert

: Extreme - I love it!

:

3-5 years

English Language

English Language

: Expert

: Extreme - I love it!

:

More than 7 years

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Communicator, Organizer, Problem Solver, Social

Online Presence

https://www.linkedin.com/in/sohaossama

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