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Soha Ossama

Office Manager, Executive Assistant, CEO Personal Assistant

Heliopolis, Cairo, Egypt

Work Experience

  • Executive AssistantFull Time

    National Bank of Kuwait

    Mar 2024 - Present -1 yr, 4 months

    • C-Level Executive AssistantFull Time

      Income - International Company for Petroleum & Industrial Services

      Jan 2023 - Feb 2024 -1 yr, 1 month

      Egypt , Giza

      • Job Details:• Provide high-level administrative support to the C-Level Executives, handling sensitive and confidential matters with professionalism and discretion. • Prepare reports, memos, letters, official letters to governments/stakeholders and other documents as requested, including translation from Arabic to English and vice versa. • Screen and direct phone calls and emails, prioritizing and responding to inquiries in a timely and professional manner. • Schedule and coordinate virtual meetings on behalf of executives, sending out invitations through platforms such as Microsoft Teams or Zoom and ensuring that all relevant parties are included, and all details are clearly communicated. • Conduct in-depth research and compile data for various reports and presentations, ensuring accuracy, relevance, and completeness of information. • Liaise with other departments and external contacts, fostering positive and productive relationships that support organizational objectives. • Act as a liaison between executives and external stakeholders, often serving as the point of contact for correspondence and coordinating the delivery or receipt of important documents through messengers or other means. • Facilitate professional communication within the organization using platforms such as Slack, ensuring that messages are conveyed effectively and efficiently to relevant parties. • Manage the company's LinkedIn page, including creating and curating content, capturing high-quality photos for use on social media channels to promote brand awareness and engagement.
    • Office ManagerFull Time

      Emec

      Apr 2017 - Dec 2022 -5 yrs, 8 months

      Egypt , Cairo

      • Job Details:Reporting to: CEO & Executive Vice Chairman Key Responsibilities: • Providing administration support to both CEO & Executive Vice Chairman. • Acting as the first point of contact by screening incoming phone calls, analyzing incoming memos, inquiries and requests. • Controlling access to the managers, and greet visitors at all levels of seniority. • Filter escalated issues, direct them to the assigned department and follow up with the updates. • Create, draft and edit correspondences and other documents on the managers’ behalf. • Prepare and handle confidential and sensitive documents. • Manage managers’ calendar including scheduling appointments and meetings. • Coordinate travel arrangements with the travel agency to ensure most convenient option is selected, prepare itineraries and accommodations. • Managing the social media channels and create customized posts for different occasions. • Communicate with advertising agencies to ensure best quality and price is implemented regarding the company's giveaways' needs and events’ management. • Track the stationery needs for the top management and place the purchasing request. • Maintain the top management’s offices and coordinate with facilities manager to address their needs. • Prepare documents needed for meetings and taking minutes of meetings. • Reminding the managers of the important tasks and deadlines. • Ensure proper follow-up on pending matters and bring it up to the managers’ attention. • Secure appropriate signatures and track documents through their process. • Carry out background research, compile data, prepare papers and present findings. • Handle the managers personal affairs upon request. • Create a hard copy and electronic filing system easy to retrieve for corporate documents and reports. • Perform general office duties such as scanning, photocopying documents. • Administer office boys and messengers when needed.
    • Executive AssistantFull Time

      LinkMisr International

      Jun 2011 - Mar 2017 -5 yrs, 9 months

      Egypt , Cairo

      • Job Details:Reporting to: Technical Department Director & Board Member Key Responsibilities: • Providing administration support to the Technical Department director regarding any related tasks upon request. • To maintain and organise the technical department director’s diary. • Act as the point of contact between different departments, and Serve as an administrative liaison between clients and company regarding issues related to the technical department. • Undertake the task of answering calls and liaising with clients competently, take messages and dealing with routine correspondence such as writing emails, letters. In addition to Word processing, taking dictation and typing minutes of meeting. • Designing and producing documents, reports and presentations periodically and upon request. • Assist the Technical Department Director in developing proposals and in reviewing, negotiating and finalizing third/external party requirements to submit the company’s best chance of winning proposal. • Copy Edit/Proof Read all technical department’s proposals and contracts prior to submission to ensure maintaining the company’s high presentation standards. • Preparing all technical department’s purchase orders and requests and reviewing it with the financial department. • Supervising and coaching the inspection team and evaluating their performance. • Create, manage and maintain a professional filling and archiving system that guarantee proper retrieving of information when needed. • Supervising and coaching the inspection team and evaluating their performance. • Arranging and reserving the meeting rooms of the company for meetings. • Creating time schedules for different purchase orders using Primavera. • Using content management system (ERP); to create, follow up and update current status of purchase orders. • Assist in preparing needed documents and reports for the ISO annual audit. • Administer office boys when needed.
    • Education

      • Bachelor of Arts in English Language

        Ain Shams University (ASU)

        Jan 2005 - Jan 2009 - 4 yr

      • High School - Thanaweya Amma

        ST.Fatima language school

        Jan 2005 

      Skills

      • EFL
      • Internet
      • computer
      • Hard Skills
      • Social Media
      • Administration
      • Adminstration
      • Microsoft Office
      • Human Resources (HR)
      • SAP
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      Languages

      • Arabic

        Fluent
      • English

        Fluent

      Training & Certifications

      • Advanced Digital Marketing Nanodegree

        Udacity·2022
      • HR Program

        Yaki·2012
      • Primavera Core P6

        AUC·2011
      • EDUEgypt BPO Program

        Ministry of Communications and Information Technology, Infosys and ITI.·2009
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