Safwa Khaled

Couriers’ Manager and Supervisor

• Job Details:Supervised and coordinated a team of couriers, ensuring timely deliveries, route efficiency, and adherence to service quality standards. Managed daily logistics operations, including dispatch scheduling, issue resolution, and performance tracking to optimize delivery workflows. Acted as the communication bridge between couriers, clients, and upper management, maintaining high levels of customer satisfaction and operational transparency.

Call Center Agent

• Job Details:Handled inbound and outbound customer service calls, providing support and resolving inquiries efficiently to maintain high customer satisfaction. Achieved performance targets in call handling time, customer satisfaction, and first-call resolution within a fast-paced, team-oriented environment.