Basic Info

Soad Afify

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Operation team manager at Raya contact center

Experience Details

Operation team manager

Customer Service/Support, Operations/Management

Manager

N/A


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Mar 2015 to present (1 year 9 months)
Senior quality assurance at Raya contact center

Experience Details

Senior quality assurance

Customer Service/Support, Operations/Management

Manager

N/A


Company Details

Raya contact center

Cairo, Egypt

N/A

Consumer Services

N/A

May 2014 to Feb 2015 (9 months)
Quality assurance at Raya contact center

Experience Details

Quality assurance

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya contact center

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Jan 2013 to Apr 2014 (1 year 2 months)
Customer service agent at Raya contact center

Experience Details

Customer service agent

Customer Service/Support

Entry Level

N/A


Company Details

Raya contact center

Cairo, Egypt

More than 1000 employees

Consumer Services

N/A

Dec 2011 to Feb 2013 (1 year 2 months)

Education

BA in History

Education Details

BA

History

Helwan University, Egypt

Not specified

N/A

N/A

Helwan University
2002 - 2006
High School - Other

High School Details

Other

Nile High School

Egypt

2001

B / Very Good / 75 - 85%

N/A

Nile High School
2001

Training and Courses

Training/Course Details

COPC orientation program

Jul 2013

Raya academy

N/A

Training/Course Details

Six Sigma orientation program

Dec 2013

Raya academy

N/A

Training/Course Details

On-Track operation management training

Aug 2015

Raya academy

N/A

Training/Course Details

Supervisory development program

Dec 2014

Dale Carnegie

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

AccessAnalyticalArabicCOPC Orientation ProgramCoching SkillsCommunicatorConsumer ServicesCustomer ServiceCustomer Service AgentDrawingEnglishExcelHistoryLeaderMaking FriendsManagementMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOn-Track Operation Management TrainingOperation Team ManagerPower PointQuality AssuranceReadingSelf StudySenior Quality AssuranceSix Sigma Orientation ProgramSupervisory Development ProgramSupportSupport PeopleSupportiveTeam PlayerTurkishWord

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Turkish

Turkish

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: High

:

3-5 years

Fields of Expertise

self study

self study

: Expert

: Extreme - I love it!

:

5-7 years

Word

Word

: Expert

: Extreme - I love it!

:

5-7 years

Power Point

Power Point

: Expert

: Extreme - I love it!

:

3-5 years

Excel

Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Coching skills

Coching skills

: Advanced

: Extreme - I love it!

:

3-5 years

Access

Access

: Beginner

: Medium

:

Less than 1 year

Key Skills

Analytical, Leader, Communicator, Team Player, Supportive

Online Presence

https://eg.linkedin.com/in/soad-afify-9a9329110

Like Soad`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Soad's full profile and find more great talent and professionals to join your team.