Basic Info

Samar Mohamed Farid

3 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer service representative at Vodafone International Services

Experience Details

Customer service representative

Customer Service/Support

Entry Level

VIS requires candidates of exceptional performance levels who are fluent English speakers so as to perfectly represent Vodafone as a multinational telecommunication company in front of the UK customers. Accordingly, presentable candidates are always carefully chosen by the HR department of the company who are expected to be capable of handling various queries as well as tough customers with patience and intelligence enough to attract more customers. Based upon the adviser's integrity and efficiency, Vodafone becomes highly recommended by the existing customers who contact those advisers on a daily basis. Besides, one important quality required is the ability of handling numerous tasks simultaneously and multi-tasking.
I started as a trainee back in 2013 in a two-months internship program, and another time in 2014, ending by a part-time vacancy in 2015.


Company Details

Vodafone International Services (multinational)

6th of October City, Egypt

501-1000 employees

Consumer Services , Human Resources

http://vodafone.co.uk/

Aug 2015 to present (1 year 4 months)
English teacher at One-to-One English Teaching Online

Experience Details

English teacher

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

One-to-One Company aims at providing English sessions to applicants of different ages and nationalities by coordination with Egyptian as well as English teachers. The main idea on which the company is based is the facility and welfare of the sessions provided to the students fully equipped with the latest technological means of interaction and education. Being online in the first place, those sessions save plenty of time of both the teacher and the student altogether. Throughout the session, the teacher is able to get the student surfing the internet, watching some of the Youtube channels, and hearing different audios by the native speakers of the language.


Company Details

One-to-One English Teaching Online

Heliopolis, Cairo, Egypt

11-50 employees

Education

www.facebook.com/One to One English Teaching

Oct 2014 to present (2 years 2 months)
English Teacher at معهد الغد المشرق

Experience Details

English Teacher

Education/Teaching, Training/Instructor

Entry Level

N/A


Company Details

معهد الغد المشرق

Cairo, Egypt

51-100 employees

Education

http://www.almoshreq.com/

Nov 2015 to present (1 year 1 month)
Freelancer at YA Translation Services

Experience Details

Freelancer

Writing/Editorial

Experienced (Non-Manager)

N/A


Company Details

YA Translation Services

Nasr City, Cairo, Egypt

51-100 employees

Translation and Localization

ya4translation@gmail.com

Nov 2015 to present (1 year 1 month)
HR specialist at Evo for Business Solutions

Experience Details

HR specialist

Human Resources

Entry Level

I was held responsible for making phone screening as well as face-to-face interviews for candidates applying for UK offshore account in Vodafone. I do embrace some of the major skills required for deciding upon the suitable candidate for the job; I could use the candidate's body language as a main key to either approval or disapproval. I tend also to give candidates some time through open questions so that they may talk and I can easily test their use of English and exploit of soft skills.


Company Details

Evo for Business Solutions

Masr el Gedida, Heliopolis square, Egypt

1-10 employees

Business Services - Other, Human Resources

http://www.evo-bs.com/

Mar 2016 to Apr 2016 (1 month)
English instructor at LSC (Language Speakers Community) (student activity)

Experience Details

English instructor

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

LSC is a non-profit organization that provides English sessions to college students that would match the requirements of the typical student looked up to in our activity. Qualified teachers are being interviewed first and examined into English language through a test that includes a variety of questions in the different branches of the language.

By the end of the activity, accredited certificates from Cairo Uni. are provided for both teachers and students.


Company Details

LSC (Language Speakers Community) (student activity)

Cairo University, Egypt

facebook/LSC

Sep 2013 to Feb 2015 (1 year 5 months)
Customer service representative (intern) at Vodafone International Services

Experience Details

Customer service representative (intern)

Customer Service/Support

Entry Level

VIS requires candidates of exceptional performance levels who are fluent English speakers so as to perfectly represent Vodafone as a multinational telecommunication company in front of the UK customers. Accordingly, presentable candidates are always carefully chosen by the HR department of the company who are expected to be capable of handling various queries as well as tough customers with patience and intelligence enough to attract more customers. Based upon the adviser's integrity and efficiency, Vodafone becomes highly recommended by the existing customers who contact those advisers on a daily basis. Besides, one important quality required is the ability of handling numerous tasks simultaneously and multi-tasking.


Company Details

Vodafone International Services (multinational)

Smart Village. Giza, Egypt

501-1000 employees

Consumer Services , Human Resources

N/A

Jul 2014 to Aug 2014 (1 month)
Translator (volunteer) at Wikipedia website

Experience Details

Translator (volunteer)

Writing/Editorial

Experienced (Non-Manager)

The Wikipedia translating program, based in Ain Shams university under the supervision of Dr. Karma Sami, and Mr. Tighe Flanagan, Arab World Education Program Manager, is a volunteering work in which many students across the world participate a huge share in enriching the Arabic content of many beneficial articles online. Not only is the program based on translation, but is also concerned with editing and creating further articles in different fields to open the world's eyes to new perspectives.

By the end of the program, certificates were given as a proof of the accomplishments.


Company Details

Wikipedia website (multinational)

Cairo, Egypt

More than 1000 employees

Writing and Editing

www.wikipedia.com

Mar 2013 to Mar 2014 (1 year)
HR coordinator at SSP (Success Skills Patent) (student activity)

Experience Details

HR coordinator

Human Resources

Entry Level

SSP is a non-profit organization that is mainly focused on fresh college students so as to get them oriented with the new atmosphere they are about to encounter. Members devote their roles to holding fruitful sessions in coordination with popular speakers, such as Dr. Ibraheem El Fekky, may his soul rest in peace!.

I, as part of the HR department, was mainly giving phone-screening as well as face-to-face interviews. On the other hand, I was assigned all the documents to be written and printed, including word and excel sheets, that would help in the assessment of all types of sessions and meetings we used to hold.


Company Details

SSP (Success Skills Patent) (student activity)

ain shams University, Egypt

http://ssp-egypt.com/

Jul 2013 to Jan 2014 (6 months)
Technology (intern) at Vodafone Egypt

Experience Details

Technology (intern)

Engineering - Construction/Civil/Architecture

Student

The Technology department within Vodafone is mainly responsible for checking sites that provide network coverage in different parts across the country as well as other countries. It send in a representative to follow up on the construction therein and validate it.


Company Details

Vodafone Egypt (multinational)

Smart Village. Giza, Egypt

501-1000 employees

Construction - Industrial Facilities and Infrastructure

http://www.vodafone.eg/

Jul 2013 to Aug 2013 (1 month)

Education

BA in English in English as a first language

Education Details

BA in English

English as a first language , Italian as a second language

Ain Shams University, Egypt

B / Very Good / 75 - 85%

Translation (from and to) English poetry and literature English culture Linguistics

N/A

Ain Shams University
2012 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

CELS

Egypt

2011

A / Excellent / 85 -100%

N/A

CELS
2011

Certifications

Certificate details

A certificate of appreciation

Jul 2014

Exceptional performance

N/A

N/A

Vodafone International Services

A certificate of appreciation is presented for my contributions in the Summer trainee program as a customer service representative in the UK account.

Certificate details

A certificate of appreciation

Jul 2013

Exceptional performance

N/A

N/A

Vodafone Egypt

A certificate of appreciation is provided for having successfully completed Vodafone's Summer training program for 2013 as part of the Technology team for July and August.

Certificate details

certificate of appreciation

Sep 2013

N/A

N/A

N/A

LSC

A certificate of appreciation is presented for my positive accomplishments and attitude towards the club during the year (2013-214)

Certificate details

Certificate of appreciation

Mar 2013

N/A

N/A

N/A

Wikipedia

A certificate of appreciation is presented as a result of exceeding the limit of bites that was decided upon by the organization as a condition for the fulfillment of the project.

Training and Courses

Training/Course Details

English conversation course

Oct 2014

Berlitz

Enrolled into an English conversation course in Berlitz center as a scholarship and was classified as an intermediate level student according to the test taken beforehand.

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

A Certificate Of AppreciationAdaptiveAnalyticalBuilding ConstructionBusiness Services - OtherCertificate Of AppreciationConstruction - Industrial Facilities And InfrastructureConsumer ServicesCustomer ServiceCustomer Service RepresentativeEditorialEducatingEducationEnglishEnglish As A First LanguageEnglish Conversation CourseEnglish InstructorEnglish TeacherFlexibleFreelancerHR CoordinatorHR SpecialistHandles StressHard WorkerHuman ResourcesItalianItalian As A Second LanguagePresenterSkilled TradesSupportTechnologyTranslation And LocalizationTranslation Of LiteratureTranslatorVodafone EgyptVodafone International ServicesWikipedia WebsiteWritingWriting And Editing

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Fluent

Italian

Italian

: Intermediate

: Beginner

: Beginner

: Beginner

Fields of Expertise

Translation of literature

Translation of literature

: Expert

: High

:

1-3 years

Educating

Educating

: Advanced

: High

:

3-5 years

Human Resources

Human Resources

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Presenter, Flexible / Adaptive, Handles Stress

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