Sarah Elkhami
Senior Administrator
Cairo, EgyptWork Experience
Technical Support AdvisorFull Time
- Job Details:• Effectively communicate information with customers and team members • Diagnosing & providing a path to resolving various technical issues • Consult with the senior desk when needed • Proactively identify ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles, & recommending changes • Strive to meet highest level of customer satisfaction by resolving customers issue in a professional & timely manner • Assist customer with technical products or services • Responsible for resolving easy to moderate technical problems • Educate customers on how our products and services work
Freelance English Instructor and CopywriterFreelance / Project
Self-employed
Jun 2020 - Present -5 yrs, 1 month
- Job Details:I have written and proofread Company profiles on behalf of marketing agencies. I have come up with English fluency programs to help adults and kids speak English fluently
Business Development and Operations CoordinatorFull Time
TUV Nord Egypt
Aug 2015 - Sep 2017 -2 yrs, 1 month
Egypt , Giza
- Job Details:• Preparing and following up sales proposals - Marketing for Training courses through facebook and email. - Answering inquiries regarding training programs and following up with prospective clients. • Keeping a database of prospective clients • Generating monthly sales/operations reports • Handling all training and post-training logistics • Updating trainers’ and trainees’ databases • Generating annual/monthly training plans • Updating calendars with the scheduled trainings. • Following up operations team attendance and services delivery – to ensure services are being delivered in a timely manner • Reviewing audit reports and delivering it to the clients. • Assisting in Department’s hiring process. • Supervising Administrative Assistant • Handling daily e-mail and telephone inquiries • Handling company’s marketing tools (i.e. Facebook, partnership agreements, etc.) • Generating new sales leads • Translating parts of documents (Arabic/English/Arabic)
Education
BSc in Psychology
Aswan University (ASWU)Jan 2010 - Jan 2013 - 3 yr
BA in Business Administration
Woodfield UniversityJan 2007 - Jan 2011 - 4 yr
College Diploma in Psychology
Ashworth CollegeJan 2004 - Jan 2010 - 6 yr
High School - American diploma
Thomson High SchoolJan 2003
Achievements
I have always strived to study what I can apply to my personal and professional life and I have achieved that through my choice of Education. I now get As in my individual research assignments and Discussion Boards. These assignments have helped in learning areas where my study material applies and add to knowledge. I used to be a ballerina from the age of 5 until the age of 12. Also, used to play the piano and violin. These have contributed to developing my passion to arts and understanding motivation.
Skills
- Internet Browser Applications
- Word
- Microsoft Powerpoint
- Social Networking
- Microsoft Outlook
- Human Resources
- Microsoft Visio
- administrative work
- Customer Service
- Psychology
Languages
English
Fluent
Training & Certifications
Business Administration
American Intercontinental University·2011