Basic Info

Shehab Ahmed

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Auditor on the Complaints Department at Vodafone

Experience Details

Auditor on the Complaints Department

Customer Service/Support

Experienced (Non-Manager)

•Communicating audit findings by preparing a final report; discussing findings with Operations Manager using CMS SharePoint in order to improve overall Team’s performance
•Ensuring compliance with established internal control procedures by examining records, reports, operating practices, and documentation.
•Preparing special audit and control reports by collecting, analysing, and summarising operating information and trends.
•Contributing to team effort by accomplishing related results as needed.


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

May 2015 to present (2 years 3 months)
IT/Telecom Consultant at Astoria Group Astrakhan

Experience Details

IT/Telecom Consultant

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

•Managing Voice/Data Converged Network for the Hospitality Property/Resort
•Provide Management Team with business trends and expected Tourists/Visitors types and food likes


Company Details

Astoria Group Astrakhan

Astrakhan, Russia

101-500 employees

Travel and Tourism

N/A

Jun 2012 to Feb 2015 (2 years 8 months)
IT Manager (Hospitality) at Stella Makady Hotel

Experience Details

IT Manager (Hospitality)

IT/Software Development

Manager

•Handle the whole IP based infrastructure in the hotel, which included Data, IP Telephony, and Network Security, IPTV, BackOffice, POS , HR, Call accounting &Billing systems.
•Managing and supervising the IT Team members in order to ensure harmony and client’s satisfaction.


Company Details

Stella Makady Hotel

Red Sea, Egypt

101-500 employees

Travel and Tourism

N/A

Jan 2010 to Jan 2012 (2 years)
IT Infrastructure Consultant (Hospitality and Governmental Sectors) at Cyber Consult FZ LLC

Experience Details

IT Infrastructure Consultant (Hospitality and Governmental Sectors)

Hospitality/Hotels/Food Services

Experienced (Non-Manager)

•Design, implementation and system integration for the IT Infrastructure for triple play Networks which included Cabling infrastructure, networking active components, ERP Systems, BMS. Access Control, ERP and WLAN/WIMAX system for enterprise systems, technologies included Microsoft, Avaya, Dell ower Edge Servers, MS CRM


Company Details

Cyber Consult FZ LLC

Dubai, United Arab Emirates

51-100 employees

Consulting Services

N/A

Aug 2006 to Aug 2009 (3 years)
Senior Networking&Pre-Sales Specialist (Hospitality and Governmental Sectors) at ACT (Advanced Computer Technologies)

Experience Details

Senior Networking&Pre-Sales Specialist (Hospitality and Governmental Sectors)

Engineering - Telecom/Technology

Experienced (Non-Manager)

Handle Networking Pre &Post sales activities, such as identifying technical requirements, studying tender documents and preparing bill of quantities, integrating various system’s components together as well as planning for future growth and scalability.


Company Details

ACT (Advanced Computer Technologies)

Giza, Egypt

101-500 employees

Computer Networking

N/A

Mar 2005 to Aug 2006 (1 year 5 months)
Senior Data/Voice Engineer at Orange

Experience Details

Senior Data/Voice Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

•Remote Support and configurations for new installations related to Routing, Switching, leased lines, ISDN, Dial up and ATM devices as well as troubleshooting faulty system components.
•Multi-tasking activities regarding organising related technical works following specific standards.


Company Details

Orange

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Sep 2002 to Feb 2005 (2 years 5 months)
Network Field Engineer at Cable Vision corp., NY, USA

Experience Details

Network Field Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

•Installation and handling of large volume of orders on daily basis regarding Cabling and Network equipment installations for broadband services.


Company Details

Cable Vision corp., NY, USA

United States

More than 1000 employees

Telecommunications

N/A

Sep 1999 to Jun 2002 (2 years 9 months)

Achievements


Dubai Festival City IT Infrastructure

Education

Bachelor's Degree in Telecommunications

Education Details

Bachelor's Degree

Telecommunications, Electronics&Telecom.

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1992 - 1998
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Khamaseen Language School

Saudi Arabia

1991

A / Excellent / 85 -100%

N/A

Khamaseen Language School
1991

Certifications

Certificate details

• ITIL V3 Foundation

Mar 2010

N/A

N/A

N/A

N/A

Certificate details

MCTS ( Business intelligence development)

Mar 2011

N/A

N/A

N/A

Microsoft

MCTS (Microsoft SQL 2008 Business intelligence development)

Certificate details

MCTS (Microsoft Project 2010)

Sep 2011

N/A

N/A

N/A

Microsoft

MCTS (Microsoft Project 2010-Managing Projects)

Certificate details

MCTS (Designing, Accessing and Optimizing Software Asset Management

Aug 2011

N/A

N/A

N/A

Microsoft

MCTS (Designing, Accessing and Optimising Software Asset Management)

Certificate details

MCTS (Microsoft SQL 2008 Development),

May 2011

N/A

N/A

N/A

Microsoft

MCTS (Microsoft SQL 2008 Development),

Certificate details

• CCNP (Cisco Certified Network Professional),

Feb 2006

N/A

N/A

N/A

Cisco

CCNP (Cisco Certified Network Professional),

Certificate details

Certified as Broadband Technologies Engineer From Fat Pipe University

Sep 2000

N/A

N/A

N/A

Fat Pipe University

Broadband Specialist Certification

CCNP
Apr 2006

Certificate details

CCNP

Apr 2006

N/A

N/A

N/A

Cisco

Cisco Certified Network Professional

Certificate details

Six Sigma White Belt

Aug 2017

N/A

N/A

N/A

Aveta Business Institute

Six Sigma White Belt For quality & Process Improvement by applying specific Quality Methodologies

Certificate details

Customer Care Specialist

Jul 2015

N/A

N/A

N/A

Vodafone UK

N/A

Training and Courses

Training/Course Details

CCNP

Jan 2001

Ministry of Telecommunications

CCNP Course Training

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAnalyticalArabicAuditor On The Complaints DepartmentCCNPCDNCMSCall CentersCertified As Broadband Technologies Engineer From Fat Pipe UniversityCiscoComputer NetworkingConsulting ServicesCustomer Care SpecialistCustomer ServiceDetails-orientedElectronics&Telecom.EnglishFlexibleFood ServicesGoogle AnalyticsHospitalityHospitality Sector IT InfrastructureITIT Infrastructure Consultant (Hospitality And Governmental Sectors)IT Infrastructure Design&implementationsIT Manager (Hospitality)IT/Telecom ConsultantITILInstallationLeaderMCTS ( Business Intelligence Development)MCTS (Designing, Accessing And Optimizing Software Asset ManagementMCTS (Microsoft Project 2010)MCTS (Microsoft SQL 2008 Development),MS ProjectMS VisioMaintenanceNetwork Field EngineerOrganizerRepairRiding HorsesRussianSQLSQL ServerSSAS (for Analysis)Senior Data/Voice EngineerSenior Networking&Pre-Sales Specialist (Hospitality And Governmental Sectors)Six Sigma White BeltSoftware DevelopmentSupportTelecommunicationsTravel And Tourism CCNP (Cisco Certified Network Professional), ITIL V3 Foundation

Self-assesed Skills

Languages

Russian

Russian

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Google Analytics

Google Analytics

: Advanced

: High

:

5-7 years

SSAS (for Analysis)

SSAS (for Analysis)

: Advanced

: High

:

3-5 years

MS Visio

MS Visio

: Advanced

: High

:

3-5 years

MS Project

MS Project

: Advanced

: High

:

1-3 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

More than 7 years

ITIL

ITIL

: Advanced

: High

:

5-7 years

SQL

SQL

: Advanced

: High

:

3-5 years

CMS

CMS

: Advanced

: High

:

5-7 years

CDN

CDN

: Advanced

: High

:

5-7 years

Fields of Expertise

Call Centers

Call Centers

: Expert

: Medium

:

5-7 years

SQL Server

SQL Server

: Advanced

: High

:

5-7 years

Google Analytics

Google Analytics

: Advanced

: Extreme - I love it!

:

5-7 years

Hospitality sector IT Infrastructure

Hospitality sector IT Infrastructure

: Advanced

: Extreme - I love it!

:

5-7 years

IT Infrastructure design&implementations

IT Infrastructure design&implementations

: Advanced

: High

:

5-7 years

Key Skills

Analytical, Leader, Organizer, Flexible / Adaptive, Details-oriented

Online Presence

https://www.linkedin.com/in/datanetwork/

Like Shehab`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Shehab's full profile and find more great talent and professionals to join your team.