Basic Info

Shehab Ahmed

More than 15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Auditor on the Complaints Department at Vodafone

Experience Details

Auditor on the Complaints Department

Customer Service/Support

Experienced (Non-Manager)

•Communicating audit findings by preparing a final report; discussing findings with Operations Manager using CMS SharePoint in order to improve overall Team’s performance.
•Ensuring compliance with established internal control procedures by examining records, reports, operating practices and documentation.
•Preparing special audit and control reports by collecting, analysing, and summarising operating information and trends.
•Played a major role in analysing Quality Metrics & Key performance Indicators (KPIs).


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

May 2015 to present (2 years 5 months)
Systems Management Consultant /Project Manager at Astoria Group Astrakhan

Experience Details

Systems Management Consultant /Project Manager

Hospitality/Hotels/Food Services

Experienced (Non-Manager)


•Conducting Control plan time sheets, Data Collection/Samples , Error proofing &Trend Charts in order to improve employee’s overall performance and Customer’s Satisfaction in the Resort/Compound
•Using Reporting tools such as SSRS to provide predictive information on Tourists types and likes.

•Managed an expansion Project to expand the IT/Networking Infrastructure, which included but not limited to CRM/Reporting Database plus IP –TV to improve Customer’s experience.


Company Details

Astoria Group Astrakhan

Astrakhan, Russia

101-500 employees

Travel and Tourism, Hospitality/Hotels

N/A

Mar 2012 to Feb 2015 (2 years 11 months)
IT Manager (Hospitality) at Stella Makady Hotel

Experience Details

IT Manager (Hospitality)

IT/Software Development

Manager

•Handle the whole IP based infrastructure in the hotel, which included Data, IP Telephony, and Network Security, IPTV, BackOffice, POS , HR, Call accounting &Billing systems.
•Managing and supervising the IT Team members in order to ensure harmony and client’s satisfaction.


Company Details

Stella Makady Hotel

Red Sea, Egypt

101-500 employees

Travel and Tourism

N/A

Jan 2010 to Jan 2012 (2 years)
IT Project Manager at Cyber Consult FZ LLC

Experience Details

IT Project Manager

Hospitality/Hotels/Food Services

Manager

•Conducting and managing Business Cases, Project Scopes/Plans&Metrics as well as identifying responsibilities for knowledge and proper documentation for Complex IT/Telecom. Projects.
•Identifying Team’s responsibilities and prepare Communication Plans& Workflow.
•Following up& tracking work progress on Maintaining complete current set of Project Documents.
•Applying methodologies & Problem solving techniques such as Six Sigma Tools to ensure meeting Project’s Goals and achieving required objectives.




Company Details

Cyber Consult FZ LLC

Dubai, United Arab Emirates

51-100 employees

Consulting Services

N/A

Aug 2006 to Aug 2009 (3 years)
Senior Networking&Pre-Sales Specialist at ACT (Advanced Computer Technologies)

Experience Details

Senior Networking&Pre-Sales Specialist

Engineering - Telecom/Technology

Experienced (Non-Manager)

Handle Networking Pre &Post sales activities, such as identifying technical requirements, studying tender documents and preparing bill of quantities, integrating various system’s components together as well as planning for future growth and scalability.


Company Details

ACT (Advanced Computer Technologies)

Giza, Egypt

101-500 employees

Computer Networking

N/A

Mar 2005 to Aug 2006 (1 year 5 months)
Senior Data/Voice Engineer at Orange

Experience Details

Senior Data/Voice Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

•Remote Support and configurations for new installations related to Routing, Switching, leased lines, ISDN, Dial up and ATM devices as well as troubleshooting faulty system components.


Company Details

Orange

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2002 to Aug 2005 (3 years)
Network Field Engineer at Cable Vision corp., NY, USA

Experience Details

Network Field Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

•Installation and handling of large volume of orders on daily basis regarding Cabling and Network equipment installations for broadband services.


Company Details

Cable Vision corp., NY, USA

United States

More than 1000 employees

Telecommunications

N/A

Sep 1999 to Jun 2002 (2 years 9 months)

Achievements


Dubai Festival City IT Infrastructure

Education

Bachelor's Degree in Telecommunications

Education Details

Bachelor's Degree

Telecommunications, Electronics&Telecom.

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
1992 - 1998
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Khamaseen Language School

Saudi Arabia

1991

A / Excellent / 85 -100%

N/A

Khamaseen Language School
1991

Certifications

Certificate details

ITIL V3 Foundation

Mar 2010

N/A

N/A

N/A

N/A

Certificate details

MCTS ( Business intelligence development)

Mar 2011

N/A

N/A

N/A

Microsoft

MCTS (Microsoft SQL 2008 Business intelligence development)

Certificate details

MCTS (Microsoft Project 2010)

Sep 2011

N/A

N/A

N/A

Microsoft

MCTS (Microsoft Project 2010-Managing Projects)

Certificate details

MCTS (Designing, Accessing and Optimizing Software Asset Management

Aug 2011

N/A

N/A

N/A

Microsoft

MCTS (Designing, Accessing and Optimising Software Asset Management)

Certificate details

MCTS (Microsoft SQL 2008 Development),

May 2011

N/A

N/A

N/A

Microsoft

MCTS (Microsoft SQL 2008 Development),

Certificate details

CCNP (Cisco Certified Network Professional),

Feb 2006

N/A

N/A

N/A

Cisco

CCNP (Cisco Certified Network Professional),

Certificate details

Certified as Broadband Technologies Engineer From Fat Pipe University

Sep 2000

N/A

N/A

N/A

Fat Pipe University

Broadband Specialist Certification

CCNP
Apr 2006

Certificate details

CCNP

Apr 2006

N/A

N/A

N/A

Cisco

Cisco Certified Network Professional

Certificate details

Six Sigma White Belt

Aug 2017

N/A

N/A

N/A

Aveta Business Institute

Six Sigma White Belt For quality & Process Improvement by applying specific Quality Methodologies

Certificate details

Customer Care Specialist

Jul 2015

N/A

N/A

N/A

Vodafone UK

N/A

Training and Courses

Training/Course Details

CCNP

Jan 2001

Ministry of Telecommunications

CCNP Course Training

Training/Course Details

MCSE

Apr 2000

New Horizons

in USA

Training/Course Details

Six Sigma White Belt

Aug 2017

Aveta Business Institute

Six Sigma White Belt Certification

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

AdaptiveAnalyticalArabicAuditor On The Complaints DepartmentCCNPCCNP (Cisco Certified Network Professional),CDNCMSCall CentersCertified As Broadband Technologies Engineer From Fat Pipe UniversityCiscoCloud ComputingComputer NetworkingConsulting ServicesCustomer Care SpecialistCustomer ServiceDetails-orientedElectronics&Telecom.EnglishFlexibleFood ServicesGoogle AnalyticsHospitalityHospitality Sector IT InfrastructureHotelsITIT Infrastructure Design&implementationsIT Manager (Hospitality)IT Project ManagerITILITIL V3 FoundationInstallationLeaderMCSEMCTS ( Business Intelligence Development)MCTS (Designing, Accessing And Optimizing Software Asset ManagementMCTS (Microsoft Project 2010)MCTS (Microsoft SQL 2008 Development),MS ProjectMS VisioMaintenanceNetwork Field EngineerOrganizerPower BIProject ManagementProject ScopeQuality AssuranceRepairRiding HorsesRussianSQLSQL ServerSSAS (for Analysis)SSRSSenior Data/Voice EngineerSenior Networking&Pre-Sales SpecialistSix SigmaSix Sigma White BeltSoftware DevelopmentSupportSystems Management Consultant /Project ManagerTelecommunicationsTravel And TourismWorkflow

Self-assesed Skills

Languages

Russian

Russian

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Google Analytics

Google Analytics

: Advanced

: High

:

5-7 years

SSAS (for Analysis)

SSAS (for Analysis)

: Advanced

: High

:

3-5 years

MS Visio

MS Visio

: Advanced

: High

:

3-5 years

MS Project

MS Project

: Advanced

: High

:

1-3 years

Cisco

Cisco

: Advanced

: Extreme - I love it!

:

More than 7 years

ITIL

ITIL

: Advanced

: High

:

5-7 years

SQL

SQL

: Advanced

: High

:

3-5 years

CMS

CMS

: Advanced

: High

:

5-7 years

CDN

CDN

: Advanced

: High

:

5-7 years

power BI

power BI

: Intermediate

: High

:

1-3 years

SSRS

SSRS

: Intermediate

: High

:

3-5 years

Six Sigma

Six Sigma

: Beginner

: High

:

Less than 1 year

Quality Assurance

Quality Assurance

: Beginner

: Medium

:

Less than 1 year

Project Management

Project Management

: Beginner

: Medium

:

1-3 years

Fields of Expertise

Call Centers

Call Centers

: Expert

: Medium

:

5-7 years

Project scope

Project scope

: Advanced

: Extreme - I love it!

:

3-5 years

project management

project management

: Advanced

: Extreme - I love it!

:

3-5 years

workflow

workflow

: Advanced

: High

:

3-5 years

SQL Server

SQL Server

: Advanced

: High

:

5-7 years

Google Analytics

Google Analytics

: Advanced

: Extreme - I love it!

:

5-7 years

Hospitality sector IT Infrastructure

Hospitality sector IT Infrastructure

: Advanced

: Extreme - I love it!

:

5-7 years

IT Infrastructure design&implementations

IT Infrastructure design&implementations

: Advanced

: High

:

5-7 years

Cloud Computing

Cloud Computing

: Beginner

: Medium

:

1-3 years

Six Sigma

Six Sigma

: Beginner

: Medium

:

Less than 1 year

Key Skills

Analytical, Leader, Organizer, Flexible / Adaptive, Details-oriented

Online Presence

https://www.linkedin.com/in/datanetwork/http://shehab-ahmed.strikingly.com/

IT & Telecommunication in Cairo

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