Basic Info

Shuaib Ur Rahman

12 years

Dubai, United Arab Emirates

Master's Degree

Experienced

Work Experience

IT & VOIP Engineer at Moby Media Group

Experience Details

IT & VOIP Engineer

IT/Software Development

Experienced (Non-Manager)

• Responsible for planning, implementation, integration, and support of voice and SMS services.
• Managed CUCM and CUCME for multiple sites in different countries and provided level-2 support.
• Planned, installed, developed and managed Asterisk servers for various IVR services over E1 links.
• Planned, installed, developed and managed Kannel based ESME for various SMS services, connected with the SMSC through SMPP link with the Telecom companies.
• Developed systems and processes to serve internal & external stakeholders in an efficient and customer focused manner and provide relevant telecom resources reliably and expeditiously.
• Created and maintained VoIP infrastructure technical diagrams, documentation as required.
• Strong hands-on experience in financial reporting.
• Coordinated with the finance department for invoices and clearance the payment from the telecom companies for IVR and SMS services.
• Coordinated with the telecoms for the various queries and for the new IVR/SMS services.
• Monitored, troubleshoot, and escalated the problems affecting the customer relationship and systems infrastructure.
• Research and implementation for the new required technologies.
• Accountable for smooth and efficient IT operation.
• Search and Evaluate new technologies for optimum utilization of resources.
• Managing IT Infrastructure efficiently to optimize performance of infrastructure for better user experience and savings.
• Communicates with other Departments regarding their IT requirements.
• CCTV installation and maintenance.

I have +7 years hands-on experience in VOIP environment. Furthermore, having good knowledge of Network, Documentation, Diagram, Management and Customer relationship.


Company Details

Moby Media Group

Dubai, United Arab Emirates

More than 1000 employees

Media Production

http://www.mobygroup.com/

Jun 2008 to Sep 2015 (7 years 3 months)
IT Support Engineer at Kaveri Warehousing Private Limited

Experience Details

IT Support Engineer

Installation/Maintenance/Repair

Entry Level

N/A


Company Details

Kaveri Warehousing Private Limited

New Delhi, India

501-1000 employees

Warehousing

N/A

Feb 2003 to May 2008 (5 years 3 months)

Achievements


Chosen for Employee of the Month by Moby Media Group in 2012, in recognition of outstanding performance, innovation, commitment, dedication and team spirit.


Education

MSc in Telecom Technology

Education Details

MSc

Telecom Technology

Sikkim Manipal University of Health, Medical and Technological Sciences, India

C / Good / 65 - 75%

N/A

N/A

Sikkim Manipal University of Health, Medical and Technological Sciences
2010 - 2012
BBA in Buisness Administration

Education Details

BBA

Buisness Administration

Sikkim Manipal University of Health, Medical and Technological Sciences, India

C / Good / 65 - 75%

N/A

N/A

Sikkim Manipal University of Health, Medical and Technological Sciences
2007 - 2010

Certifications

Certificate details

CIPT1 (v8.0) (Implementing Cisco Unified Communications Manager)

Nov 2013

N/A

N/A

N/A

N/A

Certificate details

CCNA VOICE (Cisco Certified Network Associate in VOICE)

Nov 2010

N/A

N/A

N/A

N/A

Certificate details

CCNA (Cisco Certified Network Associate)

Sep 2007

N/A

N/A

N/A

N/A

Certificate details

ITIL® Foundation in IT Service Management

May 2012

N/A

N/A

N/A

N/A

Certificate details

Peplink Certified Engineer

Aug 2016

N/A

N/A

N/A

Peplink

N/A

Training and Courses

Training/Course Details

CCNP VOICE

Nov 2015

Netmetric Solutions, Hyderabad, INDIA

N/A

Training/Course Details

CCNA VOICE

Nov 2015

Netmetric Solutions, Hyderabad, INDIA

N/A

Training/Course Details

CCNA

Aug 2006

Softel Solutions, New Delhi, INDIA

N/A

Training/Course Details

ASTERISK Advanced Training by Digium

Sep 2014

DVCOM Technology, DUBAI, UAE

N/A

This profile is fresh!
Last update 10 days ago.

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Profile Skills and Keywords

ASTERISK Advanced Training By DigiumAdobe PhotoshopAnalyticalAsteriskAudio COnferenceAudio Conference (Open Source)Buisness AdministrationCCNACCNA (Cisco Certified Network Associate)CCNA VOICECCNA VOICE (Cisco Certified Network Associate In VOICE)CCNP VOICECCTV InstallationCIPT1 (v8.0) (Implementing Cisco Unified Communications Manager)CUCMCUCMECall Center Setup (Open Source)CreativeE1/T1 ISDN PRIEnglishFXO/FXSFreePBXHard WorkerHindiHonestyIP Telephony (Open Source)ITIT & VOIP EngineerIT Service ManagementIT Support EngineerITIL Foundation In IT Service ManagementIVRInitiativeInstallationKannel (Open Source SMS Gateway)LAN/WANLinuxMS OfficeMaintenanceMedia ProductionMicrosoft AccessMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft VisioNetwork & IT SupportPeplink Certified EngineerPunctualityRepairSIP/IAX TrunkingSharePointSoftware DevelopmentSupportiveTCP/IPTelecom TechnologyUrduVicidialVoicemailWarehousingWebsite Development (Wordpress)Windows ServerWordPress

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Urdu

Urdu

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Asterisk

Asterisk

: Expert

: Extreme - I love it!

:

More than 7 years

TCP/IP

TCP/IP

: Expert

: Extreme - I love it!

:

More than 7 years

FXO/FXS

FXO/FXS

: Expert

: Extreme - I love it!

:

5-7 years

SIP/IAX Trunking

SIP/IAX Trunking

: Expert

: Extreme - I love it!

:

5-7 years

Voicemail

Voicemail

: Expert

: Extreme - I love it!

:

5-7 years

Audio COnference

Audio COnference

: Expert

: Extreme - I love it!

:

5-7 years

WordPress

WordPress

: Expert

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

5-7 years

IVR

IVR

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Visio

Microsoft Visio

: Expert

: Extreme - I love it!

:

5-7 years

CUCM

CUCM

: Advanced

: Extreme - I love it!

:

1-3 years

CUCME

CUCME

: Advanced

: Extreme - I love it!

:

1-3 years

SharePoint

SharePoint

: Advanced

: Extreme - I love it!

:

5-7 years

Vicidial

Vicidial

: Advanced

: Extreme - I love it!

:

5-7 years

FreePBX

FreePBX

: Advanced

: Extreme - I love it!

:

5-7 years

E1/T1 ISDN PRI

E1/T1 ISDN PRI

: Advanced

: Extreme - I love it!

:

More than 7 years

Linux

Linux

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Asterisk

Asterisk

: Expert

: Extreme - I love it!

:

5-7 years

IT Service Management

IT Service Management

: Expert

: Extreme - I love it!

:

More than 7 years

Call Center Setup (Open Source)

Call Center Setup (Open Source)

: Expert

: Extreme - I love it!

:

5-7 years

Audio Conference (Open Source)

Audio Conference (Open Source)

: Expert

: Extreme - I love it!

:

5-7 years

LAN/WAN

LAN/WAN

: Expert

: Extreme - I love it!

:

More than 7 years

Windows Server

Windows Server

: Expert

: Extreme - I love it!

:

5-7 years

MS Office

MS Office

: Expert

: Extreme - I love it!

:

5-7 years

CCTV Installation

CCTV Installation

: Expert

: Extreme - I love it!

:

5-7 years

Kannel (Open Source SMS Gateway)

Kannel (Open Source SMS Gateway)

: Expert

: Extreme - I love it!

:

5-7 years

Network & IT Support

Network & IT Support

: Expert

: Extreme - I love it!

:

More than 7 years

IP Telephony (Open Source)

IP Telephony (Open Source)

: Expert

: Extreme - I love it!

:

More than 7 years

Website Development (Wordpress)

Website Development (Wordpress)

: Expert

: Extreme - I love it!

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Analytical, Hard worker, Creative, Initiative, Supportive

Online Presence

https://www.linkedin.com/in/shuaib-ur-rahman-khan-77a6a822/

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