SM
Shrouk Maher
Ground Customer Service at Saudi Airlines
EgyptWork Experience
Semiramis Intercontinental Hotel
Jun 2014 - Jun 2015 -1 yr
Egypt
- Job Details:Greet all guests and assist them with check-in and check-out, respond to all guest questions and requests, answer and forward phone calls, manage guest bookings and reservations, keep a tidy and orderly workspace, assist with administrative and clerical tasks as needed.
Vodafone UK
Jun 2013 - Jun 2014 -1 yr
Egypt
- Job Details:Build a good rapport with clients over the phone, handle and resolve customer complaints, obtain and evaluate all relevant information to handle customer and service inquiries.
Saudi Airlines
Jun 2012 - Present -13 yrs, 3 months
Egypt
- Job Details:Ensures the safety and comfort of passengers, checking in baggage, providing information, assisting disabled passengers, confirming reservations, selling tickets.
Education
Bachelor's Degree in English
Cairo University (CU)Jan 2014 - Jan 2018 - 4 yr
Skills
- Adaptability
- Communication
- Customer Service
- Microsoft Office
- Computer Skills
- Time Management
- Ability to work in a team
- Ability to multitask
- Teamwork
- multitasking skills
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Languages
English
FluentArabic
Fluent