SM

Shrouk Maher

Ground Customer Service at Saudi Airlines

Egypt

Work Experience

  • Front Office Executive

    Semiramis Intercontinental Hotel

    Jun 2014 - Jun 2015 -1 yr

    Egypt

    • Job Details:Greet all guests and assist them with check-in and check-out, respond to all guest questions and requests, answer and forward phone calls, manage guest bookings and reservations, keep a tidy and orderly workspace, assist with administrative and clerical tasks as needed.
  • Call Center Agent

    Vodafone UK

    Jun 2013 - Jun 2014 -1 yr

    Egypt

    • Job Details:Build a good rapport with clients over the phone, handle and resolve customer complaints, obtain and evaluate all relevant information to handle customer and service inquiries.
  • Ground Customer Service

    Saudi Airlines

    Jun 2012 - Present -13 yrs, 3 months

    Egypt

    • Job Details:Ensures the safety and comfort of passengers, checking in baggage, providing information, assisting disabled passengers, confirming reservations, selling tickets.
  • Education

    • Bachelor's Degree in English

      Cairo University (CU)

      Jan 2014 - Jan 2018 - 4 yr

    Skills

    • Adaptability
    • Communication
    • Customer Service
    • Microsoft Office
    • Computer Skills
    • Time Management
    • Ability to work in a team
    • Ability to multitask
    • Teamwork
    • multitasking skills
    View More

    Languages

    • English

      Fluent
    • Arabic

      Fluent
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