Shrouk Magdy

customer service & team leader

• Job Details:handled reservations and booking inquiries with accuracy; received and addressed customer complaints promptly and ensured positive resolutions; provided information on medical services and assisted customers accordingly; ensured compliance with company policies while delivering high-quality service.

agent

• Job Details:processed new line activations and ensured accurate account setup; verified customer information and completed activation procedures; handled activation-related inquiries and resolved basic issues; maintained compliance with company policies and telecom regulation.