Shravan kumar Thota

Customer Service Assistant

• Job Details:Outbound sales assistance, initiated outbound calls and emails to prospective Amazon business clients to promote services and generate qualified leads. Assessed customer needs and aligned Amazon solutions to support business growth, scheduling follow-ups and consultations. Updated and maintained CRM systems with lead details, ensuring data accuracy and efficient pipeline tracking. Collaborated with internal teams to refine outreach strategies and consistently achieved daily and weekly sales targets.

Accounts Receivable Specialist

• Job Details:Generated and submitted invoices to private healthcare providers and NHS trusts, ensuring accuracy in billing codes and patient information. Posted payments from insurance companies and patients, reconciling accounts and resolving discrepancies. Managed collections, following up on unpaid claims and contacting patients regarding outstanding balances. Handled claim submissions, monitored status, and resolved denials by making necessary corrections and resubmissions. Analyzed reasons for claim denials and implemented strategies to reduce denial rates, successfully appealing denied claims. Prepared and presented regular AR status reports, including ageing reports, collection rates, and outstanding balances. Ensured all billing practices comply with US healthcare regulations and standards.

Senior Payment Posting Analyst

• Job Details:Efficiently processed and recorded payments from insurance companies and patients, ensuring accurate allocation to the appropriate accounts. Meticulously reconciled daily deposits, identified discrepancies, and resolved payment issues promptly.