Basic Info

Shireen Abdelghani

5 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Teller Officer at HSBC

Experience Details

Teller Officer

Banking

Experienced (Non-Manager)

- Provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist the organization in the achievement of its plan.
- Assist all customer segments with approvals over their limit and under the jobholders.
- Ensure compliance with group policies on compliance and money laundering deterrence, contain risk and re-enforce strengthen Money laundering and compliance policy.
- Maintain high standards of customer service both internal and external by continually reviewing operating procedures, workflow and ensuring proper controls are in place to maximize customer satisfaction.
- Maintain sufficient and effective processes and controls identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks.
- Improving overall efficiency in interactions with the customer. Ensuring speed, accuracy and positive engagement with primary focus on performance in relation to queues, queue migration to self service channel etc… aligned to the operating rhythm of the counters.


Company Details

HSBC (multinational)

Cairo, Egypt

More than 1000 employees

Banking

www.hsbc.com.eg

Nov 2011 to Oct 2016 (4 years 11 months)
Operations Support Associate at HSBC

Experience Details

Operations Support Associate

Banking

Entry Level

- Process cashier orders, demand drafts, house and clearing cheque deposits, internal and external telegraphic transfers, saving certificates and term deposits, account closures, collection of commission, corporate clients' manual payroll.
- Communicate with other banking departments to resolve any customer related issues and/or inquiries.
- Maintain and organize the operations department filing system.


Company Details

HSBC (multinational)

Cairo, Egypt

N/A

Banking

www.egypt.hsbc.com

Mar 2008 to Nov 2011 (3 years 8 months)
Central Planner at Leoni Wiring Systems

Experience Details

Central Planner

Manufacturing/Production

Entry Level

N/A


Company Details

Leoni Wiring Systems (multinational)

Egypt

More then 1000 employees

Automotive

N/A

Jan 2008 to Mar 2008 (2 months)

Education

Bachelor's Degree in Commerce - English Section

Education Details

Bachelor's Degree

Commerce - English Section, Accounting major

Cairo University, Egypt

C / Good / 65 - 75%

Accounting Business Marketing Human Resources Economics

My grades are very good for 2 years and good for the other 2 years.

Cairo University
2003 - 2007
High School - IGCSE

High School Details

IGCSE

Misr Language school

Egypt

2003

A / Excellent / 85 -100%

N/A

Misr Language school
2003

Training and Courses

Training/Course Details

Six Sigma

Mar 2009

Hsbc

Yellow belt

Training/Course Details

Anti Money Laundering

May 2016

HSBC

N/A

Training/Course Details

Signature Forgery

May 2008

Central Bank of Egypt

N/A

Training/Course Details

Money Forgery

May 2008

Central Bank of Egypt

N/A

Training/Course Details

Compliance

Apr 2016

HSBC

N/A

This profile is fresh!
Last update 14 days ago.

Jobseeker photo

Profile Skills and Keywords

Accounting MajorAnti Money LaunderingArabicAutomotiveBankingCentral PlannerCommerce - English SectionComplianceDetails-orientedEnglishFinanceFrenchHSBCHard WorkerInternetLeoni Wiring SystemsLotus NotesManufacturingMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordMoney ForgeryOperationsOperations Support AssociateOrganizerOrganizingProductionReadingSignature ForgerySix SigmaSocial MediaSupportiveTeam PlayerTeller OfficerTranscription

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Lotus Notes

Lotus Notes

: Advanced

: High

:

3-5 years

Microsoft Outlook

Microsoft Outlook

: Advanced

: High

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Beginner

: Little

:

Less than 1 year

Fields of Expertise

banking

banking

: Advanced

: High

:

More than 7 years

Transcription

Transcription

: Advanced

: High

:

Less than 1 year

Social Media

Social Media

: Intermediate

: Extreme - I love it!

:

More than 7 years

Finance

Finance

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Organizer, Details-oriented, Team Player, Supportive

Online Presence

www.linkedin.com/in/shireenabdelghaniwww.facebook.com/shireenabdelghaniwww.twitter.com/shireen16cherry

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