Basic Info

Shihab Gamal

11 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Business Development Manager at Automotive Fleet Services (A.F.S)

Experience Details

Business Development Manager

Logistics/Supply Chain

Manager

-Responsible for the strategic planning including corporate positioning, customer segment selection and geographical allocation of marketing budgets to penetrate existing markets and develop growth markets.
-Conduct competitor and market analysis to drive business opportunities and identify areas for growth and product development.
-Screening potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
-Refining the business development and sales processes.
-Prospect for potential new clients and turn this into increased business.
-Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
-Identify potential clients, and the decision makers within the client organization.
-Research and build relationships with new clients.
-Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
-Forecast sales targets and ensure they are met by the team.
-Work with marketing staff to ensure that prerequisites are fulfilled within a timely manner.
-Ensure all team members represent the company in the best light.
-Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
-Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
-Ensure that data is accurately entered and managed within the company’s CRM .
-Work with technical staff to meet customer needs.
-Work with marketing team to develop proposals that speaks to the client’s needs, concerns, and objectives.
-Participate in pricing the products & services
-Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.


Company Details

Automotive Fleet Services (A.F.S)

Cairo, Egypt

11-50 employees

Automotive

N/A

Apr 2015 to present (1 year 8 months)
Sales Operations Manager at OTS

Experience Details

Sales Operations Manager

Sales/Retail

Manager

-Responsible for all aspects of Sales Operations activities (Telesales, Telemarketing & customer service) including systems, tools, programs and processes to improve business Performance.
-Developing and managing Telesales & Telemarketing teams across all countries (Egypt, KSA, Bahrain …..etc.)
-Measure and track performance for all Sales Operations activities.
-Responsible for interviewing and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members and providing leadership on a daily basis to team members within their regions to achieve the required targets .
-Review and improve sales process methodology, opportunity qualification and analysis.
-Coach and mentor the team members, to ensure effective and efficient sales operations.
-Reviewing the performance of team members, identifying training needs and planning training sessions.
-Owns the CRM system and manages the sales pipeline, including assisting management in pipeline reporting and forecasting.
-Ensures CRM users are trained properly and system is embraced and maximized.
-Work with the Marketing team to ensure alignment with marketing strategy, processes and initiatives.
-Define operating plans, processes and procedures,working with the existing Sales Managers.
-Manage CRM Activities, data logging,reporting.....ETC.
-Deliver solid qualitative and quantitative analysis to demonstrate value and highlight specific.
-Assisting driving yearly planning and quarterly reviews
-Collaborate across functional groups to work through strategic initiatives.
-Assist in driving yearly planning & quarterly reviews.
-Manage outsourced partners((Telesales,Tele marketing, Customer Service......ETC)).
-Manage sales support activities and process including collections,reporting,order processing....ETC.


Company Details

OTS (multinational)

Cairo, Egypt

51-100 employees

Marketing and Advertising

www.otsdc.com

Jun 2012 to Jan 2015 (2 years 7 months)
Inside Sales Supervisor at Mateway

Experience Details

Inside Sales Supervisor

Marketing/PR/Advertising , Sales/Retail

Experienced (Non-Manager)

-Setting sales targets for individual representatives.
-Recruiting and training sales staff.
-Collecting customer feedback and market research.
-Keeping up to date with products and competitors.
-Monitoring the team's performance and motivating them to reach targets.
-Developing sales strategies and setting targets.
-Compiling and analyzing sales figures.
- Coach team members to grow given portfolios to increase profitability of the team.
- Provide quality supervision and support to team members.
- Monitoring and evaluating the job performance of the team and take necessary actions
- Provide support to the team by daily briefing sessions and conducting of training
-Migrate best practices through team discussion, exchange of ideas & sharing of experience
- Coach the team on performance against objectives with the individual team member and constantly monitor performance as stated in the scorecard • Sensitive handling and counselling of staff.
- Attends to high level customer complaints received by team members when necessary.


Company Details

Mateway

Cairo, Egypt

51-100 employees

Medical Devices and Supplies

N/A

Aug 2011 to Jun 2012 (10 months)
Call Center Team Leader at AmecoTech

Experience Details

Call Center Team Leader

Marketing/PR/Advertising

Experienced (Non-Manager)

- Provide immediate & continuous support to all my team members to enhance& develop their performance;
-Representing a positive link between Reps on one hand and Supervisors & Management on the other hand to ensure a smooth running of workflow & communication ensure a smooth running of workflow & communication -Perform regular follow up on Reps’ punctuality (log in, log out, breaks & attendance)
-Managing the inbound and outbound calls daily, weekly, monthly and yearly reports
-Hold regular meetings with my team .


Company Details

AmecoTech (multinational)

Cairo, Egypt

51-100 employees

Marketing and Advertising

N/A

Aug 2010 to Jul 2011 (11 months)
Sr.customer service representative at Mobinil

Experience Details

Sr.customer service representative

Customer Service/Support

Experienced (Non-Manager)

-Handle all incoming calls of the Call Center.-
-Support the new Customer Care Representatives by training new team members as needed.
-Handle outbound calls for follow up, occasional campaigns and call backs blended with normal inbound calls.
-Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction.
-Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support & Activation, Outbound & Save Initiatives…etc.) .
-Achieve the requested staffed Time on a daily basis to minimize lost Call Rate.
-Provide proper information to customers with complete & comprehensive understanding of MobiNil Products & Services and Policies & Procedures. -Fully understand & adhere to company policies & procedures that generates -personal / professional credibility & trust.
-Respect & apply company vision & values.
-Fully understand both individual & company objectives to achieve them effectively & efficiently.
-Use available methods & tools to develop own skills & information (applications, intranet briefings, attending training, etc)
-Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development.
-Escalate problems & provides relevant feedback to the right channels. -Contribute to the up-selling of Mobinil products and services.


Company Details

Mobinil (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

WWW.Mobinil.com

Jun 2006 to Jun 2010 (4 years)
Credit Sales Officer at Citi Bank

Experience Details

Credit Sales Officer

Sales/Retail

Entry Level

Selling Credit Cards (Special Project)


Company Details

Citi Bank (multinational)

Cairo, Egypt

More then 1000 employees

Banking

N/A

May 2005 to Mar 2006 (10 months)

Education

Bachelor Degree of commerce – Major accounting (English section), Ain shams university in Accounting (English Section)

Education Details

Bachelor Degree of commerce – Major accounting (English section), Ain shams university

Accounting (English Section)

Faculty of Commerce, Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Commerce, Ain Shams University
1997 - 2004

Training and Courses

Training/Course Details

Customer Service Excellence

Sep 2008

Quest

N/A

Training/Course Details

Customer Driven Organization

Apr 2009

Quest

N/A

Training/Course Details

Time Management for Maximum Productivity Taming Time

Jan 2015

American Chamber of Commerce

N/A

Training/Course Details

Leading Teams Creating Successful Teams

Jan 2015

American Chamber of Commerce

N/A

Training/Course Details

Six Sigma (Six Sigma Fundamentals)

Jan 2015

American Chamber of Commerce

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

Accounting (English Section)AmecoTechAnalyticalArabicAutomotiveBankingBusiness DevelopmentBusiness Development ManagerCall Center Team LeaderCiti BankCreativeCredit Sales OfficerCustomer Driven OrganizationCustomer ServiceCustomer Service ExcellenceERP (Odoo)EnglishFerma, BSCS &People Soft: Vantive,Seibel Applications & Zoho CRMInside Sales SupervisorLeaderLeading Teams Creating Successful TeamsLogisticsMarketingMarketing And AdvertisingMedical Devices And SuppliesMicrosoft Package 98, 2000, XP Word, Excel, Outlook, PowerPoint. Mini-Tab And General Internet Research.MobinilOTSOperations (Call Centers)PlannerProblem SolverRetailSalesSales OperationsSales Operations ManagerSeibelSix Sigma (Six Sigma Fundamentals)Sr.customer Service RepresentativeSupportTelecommunicationsTime Management For Maximum Productivity Taming TimeTransportationZoho CRM

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Seibel

Seibel

: Advanced

: High

:

1-3 years

Zoho CRM

Zoho CRM

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: High

:

3-5 years

Operations (Call Centers)

Operations (Call Centers)

: Expert

: Extreme - I love it!

:

5-7 years

Ferma, BSCS &People soft: Vantive,Seibel applications & Zoho CRM

Ferma, BSCS &People soft: Vantive,Seibel applications & Zoho CRM

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft package 98, 2000, XP – Word, Excel, Outlook, PowerPoint. Mini-Tab and general internet research.

Microsoft package 98, 2000, XP – Word, Excel, Outlook, PowerPoint. Mini-Tab and general internet research.

: Expert

: Extreme - I love it!

:

More than 7 years

ERP (Odoo)

ERP (Odoo)

: Expert

: High

:

1-3 years

Sales Operations

Sales Operations

: Advanced

: Extreme - I love it!

:

1-3 years

Business Development

Business Development

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Analytical, Leader, Planner, Creative, Problem Solver

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