shibli naumani

Team Leader

• Job Details:Led a team of 29 healthcare professionals in end-to-end medical billing and payment operations, consistently achieving and exceeding key performance indicators (KPIs). Improved production and quality metrics by 100% through strategic process optimization, staff training, and workflow standardization. Oversaw accurate payment posting, denial management, and reconciliation of patient and insurance payments across multiple client systems. Managed credit balance resolution, including patient refund processing and insurance overpayment adjustments, ensuring compliance with audit standards. Generated client-specific dashboards and analytical reports to track outstanding balances, identify discrepancies, and support data-driven decision-making. Collaborated with cross-functional teams to improve operational efficiency, patient account accuracy, and service delivery timelines. Prepared and maintained weekly and monthly management information system (MIS) reports to track fund utilization, supporting data-driven business decisions. Reviewed and reconciled consolidator statements weekly, identifying and addressing discrepancies to ensure financial accuracy and compliance. Resolved client disputes related to call charges and travel ticket cancellations, ensuring high levels of customer satisfaction and service quality. Supported internal audits and reporting procedures by maintaining organized financial and operational documentation.