Basic Info

Sherif Nabil

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales Account Manager at CISS - Communication Information Systems & Supplies

Experience Details

Sales Account Manager

Sales/Retail

Experienced (Non-Manager)

-Searching for and visiting new clients who might benefit from company products or services in designated regions.
-Developing long-term relationships with clients, through managing and interpreting their requirements.
-Give presentations, demonstrate products & solutions, and provide all the technical and commercial material needed for the customer.
-Document account activities, generate reports and keep records of business transactions with customers.
-Partner with Pre-Sales team for purpose of increased revenue opportunities.
-Coordinate with Procurement & Finance teams from vendor ordering till equipment delivery to customer site.
-Acting as customer advocate and coordinating with support team to ensure customer tickets are handled in right manner and in proper time.
-Support marketing activities by attending trade shows, conferences and other marketing events.
-Participates in continued education to learn about new products and improved sales techniques.


Company Details

CISS - Communication Information Systems & Supplies

Egypt

N/A

Information Technology Services

N/A

Apr 2016 to present (1 year)
Technical Sales Engineer at SICC

Experience Details

Technical Sales Engineer

Engineering - Telecom/Technology

Entry Level

- Searching for and visiting new clients who might benefit from company products or services in designated regions.
- Making technical presentations and demonstrating how a product or service best satisfies client needs in terms of quality, price and delivery.
- Developing long-term relationships with clients, through managing and interpreting their requirements.
- Providing pre-sales technical assistance, product education and carry out product training.
- Calculating client quotations and administering client accounts.
- Working on after-sales support services and providing technical back up as required.
- Diagnose and troubleshoot problems with installed equipment.
- Document account activities, generate reports, and keep records of business transactions with customers and suppliers.
- Support marketing activities by attending trade shows, conferences and other marketing events.
- Provide training and producing support material for other members of the sales team.


Company Details

SICC

Cairo, Egypt

N/A

Engineering Services

N/A

Oct 2014 to Mar 2016 (1 year 5 months)
Service Engineer at ECAV (Xerox Business Partner)

Experience Details

Service Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

- Provide onsite technical support regarding hardware, software, and network related problems.
- Provide specialized support services including the timely diagnosis, resolution of problems and HW/SW malfunctions.
- Work cooperatively with Xerox staff in assisting and resolving technical problems.
- Escalate to management about critical problems and/or incidents not solved within QOS targets.
- Create the reporting accordingly with Xerox methodologies.


Company Details

ECAV (Xerox Business Partner)

Egypt

N/A

Engineering Services

N/A

Aug 2011 to Sep 2014 (3 years 1 month)
Customer Service Representative (High Value Section) at Vodafone Egypt

Experience Details

Customer Service Representative (High Value Section)

Customer Service/Support

Entry Level

Roles & Responsibilities:
- Receive incoming calls from customers and respond to a high volume of requests and demands as to assure customer satisfaction while maintaining the highest degree of customer service.
- Promote good listening skills and direct customers to the proper solutions for their inquiries.
- Follow-up with customer within a 24-hour period in regards to the initial phone call, even if it is to just touch base and let customer know inquiry is still be researched.
- Provide customers with product technical support and instruction.


Company Details

Vodafone Egypt

Egypt

N/A

Telecommunications

N/A

Dec 2010 to Jul 2011 (7 months)

Education

Bsc in Engineering (Communication & Electronics)

Education Details

Bsc

Engineering (Communication & Electronics)

Modern Sciences and Arts University (MSA), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Sciences and Arts University (MSA)
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

St. George College

Egypt

2002

A / Excellent / 85 -100%

N/A

St. George College
2002

Certifications

Certificate details

CISCO Certified Network Associate (CCNA)

Sep 2013

N/A

N/A

N/A

N/A

Certificate details

HPE Sales Certified

Aug 2016

N/A

N/A

N/A

Hewlett Packard Enterprise

N/A

Training and Courses

Training/Course Details

REA JET High Resolution (HR)

May 2015

REA Electronick Gmbh Germany

Training on REA JET HR printer including installation, operation and maintenance.

This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

AdaptiveArabicBusiness DevelopmentCISCO Certified Network Associate (CCNA)Customer ServiceCustomer Service Representative (High Value Section)Details-orientedEngineering (Communication & Electronics)Engineering ServicesEnglishFlexibleFrenchHPE Sales CertifiedHard WorkerInformation Technology ServicesMicrosoft OfficeNetworksProblem SolverREA JET High Resolution (HR)RetailSalesSales Account ManagerService EngineerSupportTeam PlayerTechnical Sales EngineerTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Sales

Sales

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Beginner

: Medium

:

Less than 1 year

Networks

Networks

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Sales

Sales

: Advanced

: High

:

1-3 years

customer service

customer service

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Problem Solver, Flexible / Adaptive, Details-oriented, Team Player

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