Basic Info

Sherif Nabil

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Sales Engineer at SICC

Experience Details

Technical Sales Engineer

Engineering - Telecom/Technology

Entry Level

- Searching for and visiting new clients who might benefit from company products or services in designated regions.
- Making technical presentations and demonstrating how a product or service best satisfies client needs in terms of quality, price and delivery.
- Developing long-term relationships with clients, through managing and interpreting their requirements.
- Providing pre-sales technical assistance, product education and carry out product training.
- Calculating client quotations and administering client accounts.
- Working on after-sales support services and providing technical back up as required.
- Diagnose and troubleshoot problems with installed equipment.
- Document account activities, generate reports, and keep records of business transactions with customers and suppliers.
- Support marketing activities by attending trade shows, conferences and other marketing events.
- Provide training and producing support material for other members of the sales team.


Company Details

SICC

Cairo, Egypt

N/A

Engineering Services

N/A

Oct 2014 to present (2 years 2 months)
Service Engineer at ECAV (Xerox Business Partner)

Experience Details

Service Engineer

Engineering - Telecom/Technology

Experienced (Non-Manager)

- Provide onsite technical support regarding hardware, software, and network related problems.
- Provide specialized support services including the timely diagnosis, resolution of problems and HW/SW malfunctions.
- Work cooperatively with Xerox staff in assisting and resolving technical problems.
- Escalate to management about critical problems and/or incidents not solved within QOS targets.
- Create the reporting accordingly with Xerox methodologies.


Company Details

ECAV (Xerox Business Partner)

Egypt

N/A

Engineering Services

N/A

Aug 2011 to Sep 2014 (3 years 1 month)
Customer Service Representative (High Value Section) at Vodafone Egypt

Experience Details

Customer Service Representative (High Value Section)

Customer Service/Support

Entry Level

Roles & Responsibilities:
- Receive incoming calls from customers and respond to a high volume of requests and demands as to assure customer satisfaction while maintaining the highest degree of customer service.
- Promote good listening skills and direct customers to the proper solutions for their inquiries.
- Follow-up with customer within a 24-hour period in regards to the initial phone call, even if it is to just touch base and let customer know inquiry is still be researched.
- Provide customers with product technical support and instruction.


Company Details

Vodafone Egypt

Egypt

N/A

Telecommunications

N/A

Dec 2010 to Jul 2011 (7 months)

Education

Bsc in Engineering (Communication & Electronics)

Education Details

Bsc

Engineering (Communication & Electronics)

Modern Sciences and Arts University (MSA), Egypt

B / Very Good / 75 - 85%

N/A

N/A

Modern Sciences and Arts University (MSA)
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

St. George College

Egypt

2002

A / Excellent / 85 -100%

N/A

St. George College
2002

Certifications

Certificate details

 CISCO Certified Network Associate (CCNA)

Sep 2013

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

REA JET High Resolution (HR)

May 2015

REA Electronick Gmbh Germany

Training on REA JET HR printer including installation, operation and maintenance.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

? CISCO Certified Network Associate (CCNA)AdaptiveArabicCustomer ServiceCustomer Service Representative (High Value Section)Details-orientedEngineering (Communication & Electronics)Engineering ServicesEnglishFlexibleFrenchHard WorkerMicrosoft OfficeNetworksProblem SolverREA JET High Resolution (HR)SalesService EngineerSupportTeam PlayerTechnical Sales EngineerTelecommunications

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Sales

Sales

: Advanced

: High

:

1-3 years

Microsoft Office

Microsoft Office

: Beginner

: Medium

:

Less than 1 year

Networks

Networks

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Sales

Sales

: Advanced

: High

:

1-3 years

customer service

customer service

: Beginner

: Medium

:

Less than 1 year

Key Skills

Hard worker, Problem Solver, Flexible / Adaptive, Details-oriented, Team Player

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