Basic Info

Sherif Hussein

15 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Business Development Manager at Sedra Group

Experience Details

Business Development Manager

Sales/Retail

Manager

Planning and implementing Sedra’s business growth for all products lines through B2C and B2B channels in addition to developing new products lines and services with new revenue streams with opening new markets.
Managing digital and non-digital marketing channels through in sourced and out sourced teams
Setting Sales targets on all business channels with controlling and analyzing performance
Developing occasional and non-occasional offers and promotions throughout all channels
Reporting Growth and progress on quarter basis to the CEO and board management


Company Details

Sedra Group

Cairo, Egypt

501-1000 employees

Food Services/Restaurants/Catering

facebook.com/sedraegypt

Aug 2015 to present (2 years)
Business Development and Operation Manager at Eyezillion For Financial Consultancy

Experience Details

Business Development and Operation Manager

Operations/Management

Manager

Planning and implementing Eyezillion’s business growth for all products lines through B2C and B2B channels in addition to developing new products lines and services with new revenue streams with opening new markets.
Running all operational departments in Eyezillion (Customer Care- Sales-Training-HR-Eyezillion Club) with headcount of 25 employees in different levels and various scopes
Operation Management was subjected to the company’s strategic plan with well-defined mile stones to be achieved


Company Details

Eyezillion For Financial Consultancy

Giza, Egypt

11-50 employees

Financial Services

www.eyezillion.com

Jul 2014 to Aug 2015 (1 year 1 month)
Project Manager at Eyezillion For Financial Consultancy

Experience Details

Project Manager

Project/Program Management

Manager

Managing Eyezillion new projects in all scopes from the online solutions to training programs and new product lines

Project manager role starts from the initiation and collecting requirement from stakeholders, planning and teaming up for the assigned project, executing plan through the assigned resources in parallel with monitoring and controlling execution performance vs the preset plan till the final stage of testing and delivery


Company Details

Eyezillion For Financial Consultancy

Giza, Egypt

11-50 employees

Financial Services

www.eyezillion.com

Jun 2013 to Jul 2014 (1 year 1 month)
Corporate Customer Care Specialist at Vodafone EG

Experience Details

Corporate Customer Care Specialist

Customer Service/Support

Experienced (Non-Manager)


Position: CS Corporate Government Specialist

Job Description & Achievements: -

1-Manage all the transactions that being received via phone, mail, fax and service request
Requests such as changing and converting the rate plans, suspending and deactivating the lines, activating services including international and roaming, Blackberry and
accomplishing all end users customers’ needs and requests required by the authorized persons.

2-manage corporate accounts bills’ collection with authorized persons


Position: Corporate Complaint Management Specialist

Job Description & Achievements: -
Handling all the corporate complaints that being received
via service request, mails and phone including bills wrong calculation, confidentiality, waiving charges, cash refund
Preparing and analyzing corporate complaints’ monthly reports and propose radical solutions to minimize size of complaints and enhance customer experience and revenue assurance


Company Details

Vodafone EG (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

Jul 2006 to Apr 2013 (6 years 9 months)

Achievements


Achievements
Sales Force

- Sales performance curved up the last quarter in 2014 with 40% growth rate (B2C)

- Sales kept on the growth journey in the 1st quarter in 2015 and achieved 150%

- Generated new revenue streams through direct accounts sales which has been managed to represent 40% of the total revenue stream in the 2nd quarter in 2015

- Established after sales support team (Trade support Team)

- Enhanced Sales KPIs and processes which improved the quality and efficiency of the sales force performance

- Designed the most attractive trading plans in the exchange markets with 5 different packages that suit large scale of prospects

- Established B2B line through partnerships with 3 different companies in different investment scopes with over 1,500,000$




Names of Projects kicked off

1- Technical analysis Training Portfolio

Established Training center to serve all customers who are interested in the financial markets with monthly 3 intakes of all programs and weekly free 2 workshops with Training team of 6 experts and professors in the financial markets

2- Eyezillion website

Established Eyezillion new website project with unique and Wow accessibility for the customers to review and analyze their investment second by second

3- Eyezillion Club (New product line “Discount Card”)

Kicked off the 1st service card in Egypt which merges the regular offers and promotion that any discount card would present to the customer plus the unique customer experience to owning customers’ requests till fulfillment with best deluxe experience ever supported by mobile application on Android and Apple mobile phones



Education

Bachelor of Commerce in Accounting

Education Details

Bachelor of Commerce

Accounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
1999 - 2006
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Maadi Millitary Secondery School

Egypt

1999

B / Very Good / 75 - 85%

N/A

Maadi Millitary Secondery School
1999

Certifications

Certificate details

PMD (Project Management Deploma)

Oct 2012

N/A

N/A

N/A

RITI

N/A

Training and Courses

Training/Course Details

Emotional Intellegance

Apr 2009

Innovative

N/A

This profile is fresh!
Last update was today

Jobseeker photo

Profile Skills and Keywords

AccomplishmentsAccountingAccuracyAnalyticalArabicBilliardsBusiness DevelopmentBusiness Development And Operation ManagerBusiness Development ManagerBusiness PlanningCateringChill Out MusicCommunicatorCorporate Customer Care SpecialistCreativeCustomer CareCustomer ServiceCustomer-orientedEmotional IntelleganceEnglishFinancial ServicesFood ServicesGSMMS WordManagementMicrosoft ExcelMicrosoft PowerPointOperation ManagementOraclePMD (Project Management Deploma)PersistenceProgram ManagementProjectProject ManagementProject ManagerQuitenessRestaurantsRetailSalesSales, Business DevelopmentSpeedSupportSupportiveTelecommunicationsTravelingVodafone EG

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

MS Word

MS Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Business Development

Business Development

: Expert

: Extreme - I love it!

:

3-5 years

Business Planning

Business Planning

: Expert

: High

:

1-3 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

GSM

GSM

: Intermediate

: Medium

:

1-3 years

Oracle

Oracle

: Beginner

: Medium

:

1-3 years

Fields of Expertise

Customer care

Customer care

: Expert

: Extreme - I love it!

:

5-7 years

Operation Management

Operation Management

: Expert

: Extreme - I love it!

:

1-3 years

Sales, Business Development

Sales, Business Development

: Advanced

: Extreme - I love it!

:

3-5 years

Project Management

Project Management

: Advanced

: Medium

:

1-3 years

Key Skills

Analytical, Communicator, Customer-oriented, Creative, Supportive

Online Presence

https://eg.linkedin.com/pub/sherif-hussein/52/900/591https://www.facebook.com/sherif.hussein.9

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