SHERIF SALAH ABOU ELELA
VISA Assistant & Airport Service agent at RMF Airport for TRAVCO GROUP at TRAVCO GROUP
Nozha, Cairo, EgyptWork Experience
- Job Details:* Airport Duties and flights serve for Arrival & departure . * Managing transfer coaches for the customers, escorting their transfer and guest in housing. * Guiding various excursions along the red sea region. ( Diving & snorkeling by the islands and national parks, Super Safari, Quad and camel ride ). ( English & German Guiding ) . * Ensuring the highest quality level and customers satisfaction. * Looking after big groups with different ages. * Handling stress and sorting out hard situation with good manners. * being on call 24/7 for executing any mission
• Tour Leader & Holiday Advisor for SOVEREIGN.UK TRAVCO RMF-Red SeaFull Time
TRAVCO GROUP & SOVEREIGN HOLIDAYS UK
Feb 2011 - Present -14 yrs, 4 months
Egypt , Aswan
- Job Details:Welcoming British Guests at the airport . Visa Assistance & Customer service . Managing a Transfer to the hotel . Managing A welcome meeting for the customers on the following day for information and tips. Sorting out customers' problems and Ensuring their highest satisfaction during their holiday. Booking excursions for the customers. Full care for the customers 24/7 until their departure date .
•Tour Leader & Holiday Advisor for CLASSIC COLLECTION holidays .UK RMF-Red Sea. Full Time
CLASSIC COLLECTION HOLIDAYS UK , TRAVCO GROUP
Feb 2011 - Present -14 yrs, 4 months
Egypt , Aswan
- Job Details:Welcoming British Guests at the airport . Visa Assistance & Customer service . Managing a Transfer to the hotel . Managing A welcome meeting for the customers on the following day for information and tips. Sorting out customers’ problems and Ensuring their highest satisfaction during their holiday. Booking excursions for the customers. Full care for the customers 24/7 on call until their departure date.
VISA Assistant & Airport Service agent at RMF Airport for TRAVCO GROUP Full Time
Oct 2010 - Present -14 yrs, 8 months
Egypt , Giza
- Job Details:* VISA Assistance & Airport Terminals coordinating TRAVCO RMF Airport. * Customer service. * Serve flights (Arrival & Departure) . * Sorting out Boarding & luggage problems for our company customers. * Transportation and Guest in-housing .
Egyptologist Tour Guide for THOMSON UK & FIRST CHOICE UK holidays Full Time
Oct 2010 - Present -14 yrs, 8 months
Egypt , Giza
- Job Details:* Egyptology Guiding for Archeological sites . *Guiding Long Excursions ( LUXOR & ASWAN-ABOU SIMBLE) Over Days and Nights. * Executing Tour-programs within a very crowded and specified Time table. *Ability to work professionally and handle stress while traveling over thousands of kilometers. *Looking after big Groups with different ages. * Ensuring the highest satisfaction of all the group. *Looking after guests who feel sickness from traveling long ways and who need a medical Care .
•Tour Leader at TRAVCO Group RMF- Red Sea. (English-German)Full Time
Oct 2010 - Present -14 yrs, 8 months
Egypt , Giza
- Job Details:* VISA Assistance & Airport Terminals coordinating TRAVCO RMF Airport * Serve Flights for Arrival & Departure . * Solving out Boarding & luggage problems for our company customers. * Transportation and Guest in-housing . * Guiding & escorting various excursions along the red sea region. ( Diving & snorkeling by the islands and national parks, Super Safari, Quad and camel ride ). ( English & German Guiding ) . * Ensuring highest quality level and customers' satisfaction of the program. * Being on call 24/7 for executing any mission.
Education
BA in Tourist Guidance Department
Alexandria University (ALEXU)Jan 2005 - Jan 2009 - 4 yr
High School - Thanaweya Amma
badr high schoolJan 2004
Skills
- Adobe Photoshop
- Microsoft Windows
- Internet
- Tourism
- Egyptology Guiding
- Customer Service
- Leadership Management
- Microsoft Word
- Hotel Management
- computer
View More
Languages
English
FluentArabic
FluentGerman
FluentFrench
Advanced