Basic Info

Sherif degwy

10 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Branch Manager at Cairo Scan Rad. & Lab.

Experience Details

Branch Manager

Medical/Healthcare

Manager

Branch Manager - CAIRO SCAN Radiology and Laboratories

Responsible for daily operations support
Maintain high level of service, quality and results accuracy
Support team and drs with guidelines, offers and updates
Training new staff and enhance customer experience for existing ones
Increase daily income and sales through marketing team and new channels
Provide support for heads to enhance branch services and operations
Managing current staff, technicians & Drs
Handling complaints & VIPs
Responsible for stock availability and secured level
Responsible for presenting higenic, safe & secured environment
Responsible for Rad & Lab Machines maintenance & efficency
Delivering company polices and procedures to staff and drs
Administrative and documentation tasks
Closing and cashing tasks supervision


Company Details

Cairo Scan Rad. & Lab.

Mokattam, Cairo, Egypt

501-1000 employees

Retail, Healthcare and Medical Services

N/A

Jun 2016 to present (6 months)
Branch manager at Smart Gym

Experience Details

Branch manager

Operations/Management

Manager

Responsible for all daily operations.
Responsible for staff and staff payrole
Responsible for stock and maintenance
Responsible for branch & Staff target achievements
Responsible for customer complaints and customer satisfaction
Responsible for maintaining high level of service and quality
Responsible for adding new cources and classes to raise customer activities in branch
Support company with competitor details and offers
Administrative tasks and documentations
daily and monthly reports to head office and chairman.


Company Details

Smart Gym

Heliopolis, Egypt

101-500 employees

Sports

www.smart-gym.com

Dec 2015 to May 2016 (5 months)
Online Store Director at Draft and Craft

Experience Details

Online Store Director

Fashion, Sales/Retail

Senior Management (e.g. VP, CEO)

April 2015 till November 2015
-Responsible for all online sales transaction & tracking
-Stock refills & storage
-Customer service & handling customer inquiries
-Handling delivery & shipping orders
-Support in page media & bannering
-Developing old sections & new selling ideas
-Searching for new suppliers & dealers
-Finding new sales channels
-Sharing in events & open days


Company Details

Draft and Craft

New Cairo, Cairo, Egypt

1-10 employees

Arts and Crafts

N/A

Apr 2015 to Nov 2015 (7 months)
General manager at Choconara villa Lounge

Experience Details

General manager

Hospitality/Hotels/Food Services

Senior Management (e.g. VP, CEO)

Managing Restaurant Villa operational requirements, following up & monitoring on work flow
- Responsible for purchasing, purchasing deals, contracts & new suppliers
- Responsible for stock availability, stock quantities & management
- Responsible for food & beverage standards, presentation & safety
- Responsible for supervising customer loyalty, service quality & customer complains
- Responsible for customer centricity, comments & feedbacks
- Responsible for mentoring on cost, quality, quantities & pricing
- Handling stuff attendance, schedules, mistakes, overtime, penalties & conflicts
- Creating events & offers with also exceptional items & menus
- Responsible for Interviewing new stuff, Hiring packages & payroll
- Managing Facebook page & fans and posting events & new items
- Responsible for maintenance & accidental cases
- Raising fatal issues & reports in partners’ monthly meetings to be discussed
- Handling governmental documents & cases
- Making motivational contests for stuff for pushing sales on below sales average items
- Making monthly sales analysis through system
- Making weekly Heads & stuff meetings for new updates & enhancing sections work process
- Insuring safely & security for customers & stuff


Company Details

Choconara villa Lounge

Maadi, Cairo, Egypt

51-100 employees

Food and Beverage Production

N/A

Oct 2013 to Aug 2014 (10 months)
Retail store manager at Mobinil

Experience Details

Retail store manager

Sales/Retail

Manager

- Managing store operational requirements, following up & monitoring on work flow & processes
- Responsible for stocks availability and quantities
- Maintain 100% accuracy and accountability for inventory, cash, and paperwork
- Responsible for daily closing reports & analysis
- Maintains a clean, safe and professional work environment
- Requests new talents for the organization & facilitate trainings for store new hires
- Responsible for achieving quarterly targets by motivating stuff & presenting new possibilities
- Maintains store staff job results, coaching, monitoring, and appraising results
- Supports in pricing policies by reviewing merchandising activities & competitors devices prices
- Ensures availability of merchandising and services by presenting shop advertising materials & maintaining inventories & supplies
- Identifies current and future customer requirements by establishing rapport with potential & VIP customers
- Supervising every day cashiers balances, daily stocks & documentations
- Training stuff of new updates, Technologies & system applications
- Insures that all employees familiar with company policies, procedures & promotions
- Maintains the stability and reputation of the store & company image by complying with legal requirements
- Provides creative ideas to management on how to improve the company or its processes


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Telecommunications, Retail

www.mobinil.com

Jul 2010 to Feb 2014 (3 years 7 months)
Team leader And Deputy at Mobinil

Experience Details

Team leader And Deputy

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Mobinil

Heliopolis, Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2009 to Jun 2010 (1 year 3 months)
Senior sales representative at Mobinil

Experience Details

Senior sales representative

Sales/Retail

Experienced (Non-Manager)


Responsible for all sales, services & complains
Handling customer inquiries VIP , Personal & Corporate Market
Sale all products & services and Shop Display Mobiles & sets overview
Handling technical issues & pending cases with other departments


Company Details

Mobinil

Heliopolis, Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2008 to Mar 2009 (1 year 0 month)
Call center and back office Sn rep. at Mobinil

Experience Details

Call center and back office Sn rep.

Customer Service/Support

Experienced (Non-Manager)

First Class Shift Leader:
October 07 till Feb 08

Handling all VIP & high usage customers
Night shift leader responsible for service level, abandoned calls & answered ones
Managing Midnight shift alone in all issues
Activating lines, services & helping in resolving problems in other inboxes with different system tools
Handling out bound calls with customers who cannot connect to the FC Dep

First Class CS Senior Rep.:
April 07 till October 07

Handling all VIP & high usage customers
Night shift leader responsible for service level, abandoned calls & answered ones
Managing Midnight shift alone in all issues
Activating lines, services & helping in resolving problems in other inboxes with different system tools
Handling out bound calls with customers who cannot connect to the FC Dep

Customer Relation Rotator:
From Jan 07 to April 07

Responsible for all kinds of complains & compensation
Dealing with other department in other cases (Tech. – IT ...etc)
Handling escalated angry customers complains
Dealing with complicated billing issues

Support in outbound Telesales:
October 06 till Jan 2007

Helping in announcing new promotions & offers to the customers via phone
Up Selling Mobinil service & products to the customers through the phone
Daily report about the up selling & promotions calls & cases


Company Details

Mobinil

Agouza, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2006 to Feb 2008 (1 year 4 months)
Call center agent at Mobinil

Experience Details

Call center agent

Customer Service/Support

Entry Level


Responsible for handling all Customer Inquires and Concerns via Phone with assistance of other sub divisions (Assist, credit, activation, GPRS team… etc.)
Use available methods & tools to develop own skills & information (applications, intranet, briefings, attending trainings….etc)
Solving Customer's billing and technical Problems & others with escalating problems & provides relevant feedback to the right channels
Contribute to the up selling of Mobinil Products and Services
Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction


Company Details

Mobinil

Agouza, Egypt

More than 1000 employees

Telecommunications

N/A

Jul 2005 to Oct 2006 (1 year 3 months)
Outbound agent at Raya Holding (contact center)

Experience Details

Outbound agent

Customer Service/Support

Entry Level


-Working as an off-shore agent (Cartel Campaign)
- Profiling surveys from customer for Mortgages “fixed property loans”


Company Details

Raya Holding (contact center)

mohandesin, Egypt

101-500 employees

Research

N/A

Apr 2005 to Jul 2005 (3 months)

Achievements


Taikeondo team in shams club in school. In football school team in school. In musical school team. I won many prizes in competitions in my previous work at mobinil. I also got thank you letters from my management due to new ideas in addition.

Education

BSc in tourism guidance

Education Details

BSc

tourism guidance

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2000 - 2003
bcs in art - tour guide

Education Details

bcs

art - tour guide

Ain Shams University, Egypt

C / Good / 65 - 75%

Islamic & pharaonic history

German section

Ain Shams University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

tabary

Egypt

1999

B / Very Good / 75 - 85%

N/A

tabary
1999

Certifications

Certificate details

teles and customer service

Mar 2004

N/A

N/A

N/A

raya academy

N/A

Training and Courses

Training/Course Details

sales teqniches

May 2010

mobinil academy

Many cources of sales - customer service - devices - mobile brand ( bb - nokia - samsung ... ) - office.

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicArt - Tour GuideArts And CraftsBilling SystemsBranch ManagerBusiness DevelopmentBusiness-orientedCRM SystemsCall Center AgentCall Center And Back Office Sn Rep.CreationCustomer OrientationCustomer ServiceCustomer-orientedDetails-orientedDynamicEnglishF &b ManagerFashionFlexibility And AdaptationFood And Beverage ProductionFood ServicesGeneral ManagerHealthcare And Medical ServicesHospitalityImaginingInternet ResearchLeaderManagementMedicalMs OfficeNew IdeasOnline Store DirectorOpen WorkshopsOperation ManagerOptimisationOutbound AgentProblem SolverPurchasing ManagerReal EstateResearchResults OrientationRetailRetail Store ManagerSalesSales TeqnichesSenior Sales RepresentativeShop Abd Cashir SystemsShoppingSocial LifeSportsSupportTeam Leader And DeputyTelecommunicationsTeles And Customer ServiceTourism GuidanceWindows

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CRM systems

CRM systems

: Expert

: Medium

:

3-5 years

ms office

ms office

: Advanced

: High

:

More than 7 years

Internet Research

Internet Research

: Advanced

: Extreme - I love it!

:

More than 7 years

windows

windows

: Advanced

: Medium

:

More than 7 years

billing systems

billing systems

: Advanced

: Medium

:

5-7 years

shop abd cashir systems

shop abd cashir systems

: Advanced

: Medium

:

5-7 years

Fields of Expertise

results orientation

results orientation

: Expert

: Extreme - I love it!

:

More than 7 years

sales

sales

: Expert

: Extreme - I love it!

:

More than 7 years

customer service

customer service

: Expert

: Extreme - I love it!

:

More than 7 years

operation manager

operation manager

: Expert

: Extreme - I love it!

:

More than 7 years

customer orientation

customer orientation

: Advanced

: Extreme - I love it!

:

More than 7 years

flexibility and adaptation

flexibility and adaptation

: Advanced

: High

:

More than 7 years

f &b manager

f &b manager

: Intermediate

: Extreme - I love it!

:

1-3 years

purchasing manager

purchasing manager

: Intermediate

: High

:

Less than 1 year

real estate

real estate

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Business-oriented, Customer-oriented, Problem Solver, Details-oriented

Online Presence

www.linkedin.com/in/sherifeldegwywww.facebook.com/sherufnour

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