Basic Info

Sherif degwy

10 years

Cairo Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Medical Branch Manager at Cairo Scan Rad. & Lab.

Experience Details

Medical Branch Manager

Medical/Healthcare

Manager

Managing branch daily operations
Handling 22 staff in 2 shift basis
Maintain high level of service, quality and customer service
Insuring cash handling & Daily Bank Deposits
Follow up on team and Dr.s with guidelines and updates
Enhance customer experience in branch customer journey
Achieved all profitability goals & jumped to the milestones
Support higher management in enhancing services and tasks
Managing current staff, technicians & Dr.s
In charge of complains & VIP guests
Managing inventory & stock room
Testing call center service on random check
Conformance of hygienic, safe & secured environment
Handling maintenance & machines support
Delivering company policies and procedures to staff and Dr.s
Administrative and documentation tasks
Handling both rad & lab marketing agents


Company Details

Cairo Scan Rad. & Lab.

Mokattam, Cairo, Egypt

501-1000 employees

Retail, Healthcare and Medical Services

N/A

Jun 2016 to present (1 year 1 month)
Retail Fitness Branch Manager at Smart Gym

Experience Details

Retail Fitness Branch Manager

Operations/Management

Manager

-Maintain a high level of customer service standards
- Handled branch of 29 staff in 24 hours shift basis
-Coach, supervise and evaluate staff
-Make employees monthly pay role sheets
-Undertake administrative tasks
-Deal with enquiries, complaints & emergencies
-Manage petty cash & budget
-Enhance profitability & sales increasing
-Maintain fitness equipment
-Keep statistical & financial reports
-Provide top managements with regular reports
-Handling all operational procedures through branch 24/7
-Checking daily maintenance and presenting actions & reports
-Reviewing all system cases & exceptions regarding to workflow
-Establishing & rearranging all branch documentations
-Interviewing & evaluating new staff for hiring to HR
-Handling Media offers requested to my branch
-Responsible for spacing & utilities management
-Staff trainings & developments


Company Details

Smart Gym

Heliopolis, Egypt

101-500 employees

Sports, Health, Wellness and Fitness

www.smart-gym.com

Dec 2015 to May 2016 (5 months)
Online Store Director at Draft and Craft

Experience Details

Online Store Director

Fashion, Sales/Retail

Senior Management (e.g. VP, CEO)

April 2015 till November 2015
-Responsible for all online sales transaction & tracking
-Stock refills & storage
-Customer service & handling customer inquiries
-Handling delivery & shipping orders
-Support in page media & bannering
-Developing old sections & new selling ideas
-Searching for new suppliers & dealers
-Finding new sales channels
-Sharing in events & open days


Company Details

Draft and Craft

New Cairo, Cairo, Egypt

1-10 employees

Arts and Crafts

N/A

Apr 2015 to Nov 2015 (7 months)
General Manager at Choconara villa Lounge

Experience Details

General Manager

Hospitality/Hotels/Food Services, Sales/Retail, Customer Service/Support

Senior Management (e.g. VP, CEO)

- Managing restaurant daily operations, cashing and closing on shift basis
- Handled villa of 46 staff in shifts
- Managing stock room, suppliers, purchasing deals and inventory
- Insuring customer loyalty, service quality & handling complains
- Managing merchandise levels, appearance and dessert display Arrangement.
- Handling cost reduction, item quality & pricing
- Hiring new stuff & training supervision
- Managing social media and events
- Handling governmental and none governmental documents and administrations
- Managing all tools, Facilities and activities to achieve sales targets & goals and pushing sales
- Making Monthly shareholders & weekly stuff meetings for new updates & enhancing sections work process
- Insuring safely & security for customers & stuff
- Insuring maintenance & environmental stability


Company Details

Choconara villa Lounge

Maadi, Cairo, Egypt

51-100 employees

Food Services/Restaurants/Catering

N/A

Oct 2013 to Aug 2014 (10 months)
Retail Store Manager at Mobinil

Experience Details

Retail Store Manager

Sales/Retail

Manager

- Complete retail store operations and store sales and customer Services
- Handled branch of 18 staff in shift basis
- Managing the Inventory of the store.
- Ensure efficient handling of customers and maintaining high service standards.
- Directed all activities required to achieve store sales, targets, goals.
- Managed merchandise levels and store appearance Visual Display Arrangement.
- Insuring cash handling & Daily Bank Deposits.
- Maintains a clean, safe and professional work environment
- Requests new talents for the organization & facilitate trainings for store new hires
- Maintains store staff job results, coaching, monitoring, and appraising results
- Supports in pricing policies by reviewing merchandising activities & competitors prices
- Training stuff of new updates, Technologies & system applications
- Insures that all employees familiar with company policies, procedures & promotions
- Maintains the stability and reputation of the store & company image by complying with legal requirements
- Provides creative ideas to management on how to improve the company or its processes


Company Details

Mobinil

Cairo, Egypt

More than 1000 employees

Telecommunications, Retail

www.mobinil.com

Jul 2010 to Feb 2014 (3 years 7 months)
Team leader And Deputy at Mobinil

Experience Details

Team leader And Deputy

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Mobinil

Heliopolis, Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Mar 2009 to Jun 2010 (1 year 3 months)
Senior sales representative at Mobinil

Experience Details

Senior sales representative

Sales/Retail

Experienced (Non-Manager)


Responsible for all sales, services & complains
Handling customer inquiries VIP , Personal & Corporate Market
Sale all products & services and Shop Display Mobiles & sets overview
Handling technical issues & pending cases with other departments


Company Details

Mobinil

Heliopolis, Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2008 to Mar 2009 (1 year 1 month)
Call center and back office Sn rep. at Mobinil

Experience Details

Call center and back office Sn rep.

Customer Service/Support

Experienced (Non-Manager)

First Class Shift Leader:
October 07 till Feb 08

Handling all VIP & high usage customers
Night shift leader responsible for service level, abandoned calls & answered ones
Managing Midnight shift alone in all issues
Activating lines, services & helping in resolving problems in other inboxes with different system tools
Handling out bound calls with customers who cannot connect to the FC Dep

First Class CS Senior Rep.:
April 07 till October 07

Handling all VIP & high usage customers
Night shift leader responsible for service level, abandoned calls & answered ones
Managing Midnight shift alone in all issues
Activating lines, services & helping in resolving problems in other inboxes with different system tools
Handling out bound calls with customers who cannot connect to the FC Dep

Customer Relation Rotator:
From Jan 07 to April 07

Responsible for all kinds of complains & compensation
Dealing with other department in other cases (Tech. – IT ...etc)
Handling escalated angry customers complains
Dealing with complicated billing issues

Support in outbound Telesales:
October 06 till Jan 2007

Helping in announcing new promotions & offers to the customers via phone
Up Selling Mobinil service & products to the customers through the phone
Daily report about the up selling & promotions calls & cases


Company Details

Mobinil

Agouza, Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2006 to Feb 2008 (1 year 4 months)
Call center agent at Mobinil

Experience Details

Call center agent

Customer Service/Support

Entry Level


Responsible for handling all Customer Inquires and Concerns via Phone with assistance of other sub divisions (Assist, credit, activation, GPRS team… etc.)
Use available methods & tools to develop own skills & information (applications, intranet, briefings, attending trainings….etc)
Solving Customer's billing and technical Problems & others with escalating problems & provides relevant feedback to the right channels
Contribute to the up selling of Mobinil Products and Services
Provide best possible service to both external & internal customers to achieve highest level of customer satisfaction


Company Details

Mobinil

Agouza, Egypt

More than 1000 employees

Telecommunications

N/A

Jul 2005 to Oct 2006 (1 year 3 months)
Outbound agent at Raya Holding (contact center)

Experience Details

Outbound agent

Customer Service/Support

Entry Level


-Working as an off-shore agent (Cartel Campaign)
- Profiling surveys from customer for Mortgages “fixed property loans”


Company Details

Raya Holding (contact center)

mohandesin, Egypt

101-500 employees

Research

N/A

Apr 2005 to Jul 2005 (3 months)

Achievements


Taikeondo team in shams club in school. In football school team in school. In musical school team. I won many prizes in competitions in my previous work at mobinil. I also got thank you letters from my management due to new ideas in addition.

Education

BSc in Tourism

Education Details

BSc

Tourism

Ain Shams University, Egypt

C / Good / 65 - 75%

All aspects of History

German section

Ain Shams University
1999 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

tabary

Egypt

1999

B / Very Good / 75 - 85%

N/A

tabary
1999

Certifications

Certificate details

teles and customer service Certificate

Mar 2005

N/A

N/A

N/A

Raya academy

N/A

Training and Courses

Training/Course Details

Sales teqniches & Body Language

May 2009

mobinil academy

Many cources of sales - customer service - devices - mobile brand ( bb - nokia - samsung ... ) - office.

Training/Course Details

Nokia Devices

May 2010

Nokia Holding

N/A

Training/Course Details

Blackberry Technologies

Oct 2010

Blackberry company

N/A

Training/Course Details

C++

Jul 2002

Alahram Academy

N/A

Training/Course Details

HP Technologies

Feb 2010

HP

N/A

Training/Course Details

Siebel CRM & billing program

Mar 2012

Siebel Vendors

N/A

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

Achieving My GoalsAnalysisArabicArts And CraftsBilling SystemsBlackberry TechnologiesBusiness DevelopmentBusiness-orientedC++CRM SystemsCall Center AgentCall Center And Back Office Sn Rep.CateringCustomer OrientationCustomer ServiceCustomer-orientedDetails-orientedDynamicEnglishF &b ManagerFashionFlexibility And AdaptationFood ServicesFuture CareerGeneral ManagerHP TechnologiesHealth, Wellness And FitnessHealthcare And Medical ServicesHospitalityInternet ResearchLeaderManagementMedicalMedical Branch ManagerMs OfficeMy Own DreamNokia DevicesOnline Store DirectorOperation ManagerOutbound AgentProblem SolverPurchasingPurchasing ManagerReal EstateResearchRestaurantsResults OrientationRetailRetail Fitness Branch ManagerRetail Store ManagerSalesSales Teqniches & Body LanguageSenior Sales RepresentativeShop Abd Cashir SystemsSiebel CRM & Billing ProgramSportsSupportTeam Leader And DeputyTelecommunicationsTeles And Customer Service CertificateTourismWindows

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

CRM systems

CRM systems

: Expert

: Medium

:

3-5 years

ms office

ms office

: Advanced

: High

:

More than 7 years

Internet Research

Internet Research

: Advanced

: Extreme - I love it!

:

More than 7 years

windows

windows

: Advanced

: Medium

:

More than 7 years

billing systems

billing systems

: Advanced

: Medium

:

5-7 years

shop abd cashir systems

shop abd cashir systems

: Advanced

: Medium

:

5-7 years

Fields of Expertise

Retail

Retail

: Expert

: Extreme - I love it!

:

More than 7 years

results orientation

results orientation

: Expert

: Extreme - I love it!

:

More than 7 years

sales

sales

: Expert

: Extreme - I love it!

:

More than 7 years

customer service

customer service

: Expert

: Extreme - I love it!

:

More than 7 years

operation manager

operation manager

: Expert

: Extreme - I love it!

:

More than 7 years

Management

Management

: Advanced

: Extreme - I love it!

:

5-7 years

customer orientation

customer orientation

: Advanced

: Extreme - I love it!

:

More than 7 years

flexibility and adaptation

flexibility and adaptation

: Advanced

: High

:

More than 7 years

f &b manager

f &b manager

: Intermediate

: Extreme - I love it!

:

1-3 years

purchasing manager

purchasing manager

: Intermediate

: High

:

1-3 years

real estate

real estate

: Beginner

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Business-oriented, Customer-oriented, Problem Solver, Details-oriented

Online Presence

www.linkedin.com/in/sherifNour

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