Basic Info

Sherif Helmy

2 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Executive at HSBC Electronic Data Service Delivery

Experience Details

Customer Service Executive

Banking

Experienced (Non-Manager)

- To continuously provide high quality over the phone processing service to achieve maximum customer satisfaction within the specified Service Level Agreements.
- Serve UAE Personal Banking, Advance and Premier customers by building rapport and showing empathy to customers in line with HSBC’s CS quality targets.
- Take ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.


Company Details

HSBC Electronic Data Service Delivery

Smart-Village, Cairo-Alexandria Desert Road, Giza, Egypt

501-1000 employees

Financial Services, Banking

N/A

Oct 2015 to present (1 year 9 months)
Sales Representative at Qtopia Contact Center

Experience Details

Sales Representative

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Qtopia Contact Center

Cairo - Maadi, Egypt

N/A

Outsourcing/Offshoring

http://www.qtopiacc.com/

Mar 2013 to Mar 2015 (2 years)

Achievements


Graduation Project: The Use of Waste Ceramic Sludge In The Manufacture of Clay Bricks. (Grade: Very Good)

Education

Chemical Engineering in Chemical Engieering

Education Details

Chemical Engineering

Chemical Engieering, Petroleum Production Engineering , Mass Transfer

Faculty of Engineering, Cairo University, Egypt

Not specified

N/A

N/A

Faculty of Engineering, Cairo University
2006 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

La Rose De Lisieux School

Egypt

2006

A / Excellent / 85 -100%

N/A

La Rose De Lisieux School
2006

Training and Courses

Training/Course Details

Drilling Fluids Engineering

Mar 2015

Kaizen A to Z

-This course is focused on the functions of drilling fluids in drilling operations. The course cover the physical properties of drilling mud, the advantages of mud additives, and the importance of mud testing. -The course also cover the rig hydraulics and its significant impact on the drilling process and how the mud parameters affect the rig hydraulics, -drilling problems which are related to the drilling fluid

This profile is fresh!
Last update 2 days ago.

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Profile Skills and Keywords

AnalyticalArabicBankingBusiness DevelopmentChemical EngieeringCustomer Service ExecutiveDrilling Fluids EngineeringEnglishExecutorFinancial ServicesFrenchHandles StressHard WorkerMass TransferOffshoringOutsourcingPetroleum Production EngineeringProcess EngineeringRetailSalesSales RepresentativeSupply ChainTeam Player

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Fields of Expertise

Sales

Sales

: Advanced

: Medium

:

Less than 1 year

Supply Chain

Supply Chain

: Beginner

: Extreme - I love it!

:

Less than 1 year

Process Engineering

Process Engineering

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Executor, Hard worker, Handles Stress, Team Player

Online Presence

http://eg.linkedin.com/in/sherifhelmy1/https://www.facebook.com/Sherif.Magd.ElDin

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