
El Sherbiny Mansour El Sherbiny
IT Manager
Cairo, EgyptWork Experience
Senior IT OperationsFull Time
Stream Global Services
Apr 2011 - Apr 2017 -6 yrs
Egypt , Giza
- Job Details:•Working as a member of Team in a Company as Multinational Call Center & Working in Different Shift Morning and Night, Midnight works well independently and as a team member. •Provide a first and second level of Professional support for more than 1000 users in 2 sites and Responsible for network availability 24*7. •Fully responsible for installation and administration of the computers. • Fully responsible for all Backup and restore operation. • Fully responsible for Monitoring servers performance and availability. • Normal daily administration activity and security tasks. • Simulate and prepare the accounts environment for new accounts. • Installing windows server 2008, configuring the Active directory. • Working on multiple Vlans Environment • Installing windows and software's using Altiris Server. • Same time installation and configuration. • Administration of Windows server (2003, 2008) based Active Directory infrastructure (create OU's - GP - create and manage users). • Assembling servers and routers. • Responsible for All Vodafone Activities (lines, Phones, Data Lines) • Communicating with other teams from Different Countries. • Dealing with Outages till it's solved in a proper way. • Configuring Avaya's and Nortel phones. • Creating Firewall Business Rules, RFC. • Working on service desk using ticketing system. • Discussing outages Reasons With clients and other teams through Conference Calls. • Assembling Servers, Routers and Switches. • Contact and meet with company suppliers to meet company requirements, mange the hardware stock. • Monitor and troubleshoot our entire Infrastructure • Prepare a plan for New Accounts Project. • Responsible for Microsoft License for the company. • Dealing with Microsoft and Accounts Audits.
System Administrator (Acting as Head of Department)Full Time
Idrak-DMG Group
Apr 2009 - Mar 2011 -1 yr, 11 months
Egypt , Cairo
- Job Details:•Responsible for Software & Hardware Maintenance (In company & Sites) •Responsible for Network Issues Hardware & Software (Inside company & Sites) •Dealing with suppliers to get better service and prices •Updated all sites from work group to domains (4 Branches) • Managed the Following Projects:- MPLS-Software’s-VoIP-Backup-Infrastructure Update to Cat 6 • Documentation for data & assets •Responsible for Sound Systems •Backing up all servers, domains, for all branches •Planning For: -New & Updating Software’s & Operating Systems -Updating Software’s and Hardware’s to make a stable and fast environment -Provide technical support for company smart phones, blackberries & Ipads
DMS Project Engineer ( Project )Full Time
Pfizer ( Egypt - KSA )
Oct 2008 - Mar 2009 -5 months
Egypt , Cairo
- Job Details:•Backing up the data for all users. •Installing the new image for them which is called DMS Project. •Installing, maintaining & updating all windows versions. •Hardware & Software Support •Troubleshooting
Education
Business Administration in Accounting English Department
Modern Academy for Engineering and Technology (MIS)Jan 2001 - Jan 2005 - 4 yr
High School - Thanaweya Amma
manor house international schoolJan 2000
Achievements
played Gym, kung Fu Kick boxing bicycling huge Sound Systems
Skills
- ERP
- Windows Server
- Network Admin
- Wireless
- Information Technology (IT)
- Systems
- Infrastructure
- Project Management
- Customer Service
- Information Security
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Languages
Arabic
FluentEnglish
FluentFrench
Beginner
Training & Certifications
CEH
2020ISO 27000
2020CISSP
2019CCNA
Self Study·2018MCITP
Synergy ·2011MCITP
Synergy ·2011MCSE
New Horizon·2009MCSE
New Horizon·2006