Basic Info

El Sherbiny El Sherbiny

11 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

IT Operations at Stream Global Services

Experience Details

IT Operations

Installation/Maintenance/Repair

Experienced (Non-Manager)

•Working as a member of Team in a Company as Multinational Call Center & Working in Different Shift Morning and Night, Midnight works well independently and as a team member.
•Provide a first and second level of Professional support for more than 1000 users in 2 sites and Responsible for network availability 24*7.
•Fully responsible for installation and administration of the computers.
• Fully responsible for all Backup and restore operation.
• Fully responsible for Monitoring servers performance and availability.
• Normal daily administration activity and security tasks.
• Simulate and prepare the accounts environment for new accounts.
• Installing windows server 2008, configuring the Active directory.
• Working on multiple Vlans Environment
• Installing windows and software's using Altiris Server.
• Same time installation and configuration.
• Administration of Windows server (2003, 2008) based Active Directory
infrastructure (create OU's - GP - create and manage users).
• Assembling servers and routers.
• Responsible for All Vodafone Activities (lines, Phones, Data Lines)
• Communicating with other teams from Different Countries.
• Dealing with Outages till it's solved in a proper way.
• Configuring Avaya's and Nortel phones.
• Creating Firewall Business Rules, RFC.
• Working on service desk using ticketing system.
• Discussing outages Reasons With clients and other teams through
Conference Calls.
• Assembling Servers, Routers and Switches.
• Contact and meet with company suppliers to meet company
requirements, mange the hardware stock.
• Monitor and troubleshoot our entire Infrastructure
• Prepare a plan for New Accounts Project.
• Responsible for Microsoft License for the company.
• Dealing with Microsoft and Accounts Audits.


Company Details

Stream Global Services (multinational)

6 October, Egypt

More then 1000 employees

Telecommunications

http://www.convergys.com/

Apr 2013 to present (4 years)
IT Engineer at Private business

Experience Details

IT Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

IT Services for the following companies

-ConservIn for Interior Design
-Egyptian Modern for Construction
-Eng Khaled Wagih for Home Accessories
-Eng Rehab Fawzy for Interior Design
-Harmony for Construction
-Eng Mohamed Magdy for Interior Design
-IT Flavor for Networks and IT Services
-Baraka Group for freight Services
-Allied for interior design


Company Details

Private business

Cairo, Egypt

More then 1000 employees

Information Technology Services

N/A

Oct 2011 to Mar 2013 (1 year 5 months)
System Administrator (Acting as Head of Department) at Idrak-DMG Group

Experience Details

System Administrator (Acting as Head of Department)

Installation/Maintenance/Repair

Manager

•Responsible for Software & Hardware Maintenance (In company & Sites)
•Responsible for Network Issues Hardware & Software (Inside company & Sites)
•Dealing with suppliers to get better service and prices
•Updated all sites from work group to domains (4 Branches)
• Managed the Following Projects:-
MPLS-Software’s-VoIP-Backup-Infrastructure Update to Cat 6
• Documentation for data & assets
•Responsible for Sound Systems
•Backing up all servers, domains, for all branches
•Planning For:
-New & Updating Software’s & Operating Systems
-Updating Software’s and Hardware’s to make a stable and fast environment
-Provide technical support for company smart phones, blackberries & Ipads


Company Details

Idrak-DMG Group

Cairo, Egypt

501-1000 employees

Construction - Residential & Commercial/Office

N/A

Apr 2009 to Oct 2011 (2 years 6 months)
DMS Project Engineer at Pfizer

Experience Details

DMS Project Engineer

Installation/Maintenance/Repair

Entry Level

•Backing up the data for all users.
•Installing the new image for them which is called DMS Project.
•Installing, maintaining & updating all windows versions.
•Hardware & Software Support
•Troubleshooting


Company Details

Pfizer

Jeddah, Saudi Arabia

More then 1000 employees

Pharmaceuticals

N/A

Jan 2009 to Mar 2009 (2 months)
DMS Project Engineer at Pfizer

Experience Details

DMS Project Engineer

Installation/Maintenance/Repair

Entry Level

•Backing up the data for all users.
•Installing the new image for them which is called DMS Project.
•Installing, maintaining & updating all windows versions.
•Hardware & Software Support
•Troubleshooting


Company Details

Pfizer

Cairo, Egypt

More then 1000 employees

Pharmaceuticals

N/A

Oct 2008 to Jan 2009 (3 months)
Technical Support & Network Administrator at Service 1 for IT Services

Experience Details

Technical Support & Network Administrator

Installation/Maintenance/Repair

Entry Level

•Installing, maintaining & updating all windows versions.
•Hardware & Software Support
•Troubleshooting
•Setting up Wireless Networks for long distance
•Responsible for buying all Hardware & Software
•Installing and troubleshooting for Netsis ERP Program
•built the infrastructure for the following Companies:
•Installing Big Racks with stitches, cabling, Patch Panels
•Installing and maintaining all windows versions.

Fresh Food Processed Food

Magrabi Agriculture (MAFA) Enjoy
Pico Agriculture Givrex
Daltex Spiceland
Sekem
Agrofood
GreenValley


Company Details

Service 1 for IT Services

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Sep 2007 to Oct 2008 (1 year 1 month)
Human Resources Coordinator at Marriott Hotel

Experience Details

Human Resources Coordinator

Human Resources

Entry Level

• Collaborate with Administrative Team to advertise open positions; perform background checks,
Check references, research licensure and teaching credentials to assist the hiring process; conduct
Interviews for hiring; screen applications; document thereof.
• Maintain files of resumes, letters of interest and applications
• Maintain Personnel Files for all employees
• Provide up to date information regarding salaries etc.


Company Details

Marriott Hotel

Giza, Egypt

More then 1000 employees

Hospitality/Hotels

N/A

Mar 2007 to Sep 2007 (6 months)
IT Engineer at El Baraka Freight

Experience Details

IT Engineer

Installation/Maintenance/Repair

Entry Level

•Hardware & Software Support
•Troubleshooting
•Responsible for all IT stuff
•Backing up the data for all users & Servers.


Company Details

El Baraka Freight

Cairo, Egypt

51-100 employees

Import and Export

N/A

Oct 2005 to Mar 2007 (1 year 5 months)

Education

Business Administration in Accounting English Department

Education Details

Business Administration

Accounting English Department

Modern Academy, Egypt

Not specified

N/A

N/A

Modern Academy
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

manor house international school

Egypt

2000

B / Very Good / 75 - 85%

N/A

manor house international school
2000

Training and Courses

Training/Course Details

MCSE

Feb 2009

New Horizon

Track 70–290: Managing and Maintaining a Microsoft Windows Server 2003 Environment Track 70-293: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Track 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Track 70–291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

Training/Course Details

MCITP

May 2011

Synergy

Track 70-680TS: Windows 7, Configuring Track 70-640TS: Windows Server 2008 Active Directory, Configuring Track 70-642TS: Windows Server 2008 Network Infrastructure, Configuring Exam 70-643TS: Windows Server 2008 Applications Infrastructure, Configuring

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Profile Skills and Keywords

Accounting English DepartmentAdaptiveArabicArcadesAutomationBusiness-orientedCarsConstruction - Residential & CommercialCustomer ServiceDMS Project EngineerElectronicsEnglishEntrepreneurFlexibleFootballFrenchHospitalityHotelsHuman ResourcesHuman Resources CoordinatorIT EngineerIT OperationsImport And ExportInformation Technology ServicesInstallationIp PhonesLeaderMCITPMCSEMaintenanceMicrosoft OfficeMusicNetwork AdministrationOfficePharmaceuticalsProblem SolverRepairSalesStream Global ServicesSwimmingSystem Administrator (Acting As Head Of Department)Technical Support & Network AdministratorTelecommunicationsTravelingWindows ServerWireless

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Windows Server

Windows Server

: Expert

: Extreme - I love it!

:

More than 7 years

Network Administration

Network Administration

: Expert

: Extreme - I love it!

:

More than 7 years

wireless

wireless

: Expert

: Extreme - I love it!

:

More than 7 years

ip phones

ip phones

: Intermediate

: Medium

:

1-3 years

microsoft office

microsoft office

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Human resources

Human resources

: Intermediate

: Medium

:

Less than 1 year

Customer Service

Customer Service

: Intermediate

: Medium

:

3-5 years

Automation

Automation

: Intermediate

: High

:

5-7 years

Sales

Sales

: Intermediate

: Medium

:

3-5 years

Key Skills

Leader, Business-oriented, Problem Solver, Flexible / Adaptive, Entrepreneur

Online Presence

http://www.linkedin.com/profile/view?id=207523719&trk=nav_responsive_tab_profilehttps://www.facebook.com/sherbiny.mansour

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