Basic Info

El Sherbiny El Sherbiny

11 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

IT Manager at 004 International

Experience Details

IT Manager

IT/Software Development

Manager

•Responsible for Software & Hardware Maintenance
• Fully responsible for Monitoring servers performance and availability.
• Monitor and troubleshoot our entire Infrastructure.
•Responsible for all IT equipment.
•Responsible for all IT purchasing.
•Responsible for all recommendation for the servers, networks,laptops
•Responsible for all operating systems ( Servers, windows,Mac)
•Responsible for all new projects like ( PRI ,leased line)
•Changed all the company ( Infrastructure , hardware , software ) to be more professional and put standards and policies.


Company Details

004 International (multinational)

Cairo, Egypt

51-100 employees

Business Services - Other, Market Research , Internet/E-commerce

http://www.004international.com/

Aug 2017 to present (5 months)
Product Manager at Cybertron

Experience Details

Product Manager

Project/Program Management

Manager

•Create items on the ERP software (Everest)
•manage the development team for the website updates and tools (configuration tool).
• manage the Design team for the company’s website
• fully responsible for pricing also comparing it to the competitors
• Responsible for the recommendation for the clients to pick up the best hardware to them depending on the budget they put.
• manage the technical team because of my strong technical back ground and works as a higher level than the 3rd when they cant solve any issue they face.
• Help the design team with getting for them the data needed (specs, models, and compatibility of the hardware together).
• checks the vendors websites for new products to send the team the detailed updates.
• update the prices on the ERP system.
• Responsible for the purchasing the local items by dealing with the vendors for getting the best price.


Company Details

Cybertron (multinational)

Giza, Egypt

11-50 employees

Computer Hardware, Information Technology Services

https://clx.cybertronpc.com/

Apr 2017 to Aug 2017 (4 months)
Senior IT Operations at Stream Global Services

Experience Details

Senior IT Operations

Installation/Maintenance/Repair

Experienced (Non-Manager)

•Working as a member of Team in a Company as Multinational Call Center & Working in Different Shift Morning and Night, Midnight works well independently and as a team member.
•Provide a first and second level of Professional support for more than 1000 users in 2 sites and Responsible for network availability 24*7.
•Fully responsible for installation and administration of the computers.
• Fully responsible for all Backup and restore operation.
• Fully responsible for Monitoring servers performance and availability.
• Normal daily administration activity and security tasks.
• Simulate and prepare the accounts environment for new accounts.
• Installing windows server 2008, configuring the Active directory.
• Working on multiple Vlans Environment
• Installing windows and software's using Altiris Server.
• Same time installation and configuration.
• Administration of Windows server (2003, 2008) based Active Directory
infrastructure (create OU's - GP - create and manage users).
• Assembling servers and routers.
• Responsible for All Vodafone Activities (lines, Phones, Data Lines)
• Communicating with other teams from Different Countries.
• Dealing with Outages till it's solved in a proper way.
• Configuring Avaya's and Nortel phones.
• Creating Firewall Business Rules, RFC.
• Working on service desk using ticketing system.
• Discussing outages Reasons With clients and other teams through
Conference Calls.
• Assembling Servers, Routers and Switches.
• Contact and meet with company suppliers to meet company
requirements, mange the hardware stock.
• Monitor and troubleshoot our entire Infrastructure
• Prepare a plan for New Accounts Project.
• Responsible for Microsoft License for the company.
• Dealing with Microsoft and Accounts Audits.


Company Details

Stream Global Services (multinational)

Giza, Egypt

N/A

Telecommunications

http://www.convergys.com/

Apr 2013 to Apr 2017 (4 years)
IT Engineer at Private business

Experience Details

IT Engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

IT Services for the following companies

-ConservIn for Interior Design
-Egyptian Modern for Construction
-Eng Khaled Wagih for Home Accessories
-Eng Rehab Fawzy for Interior Design
-Harmony for Construction
-Eng Mohamed Magdy for Interior Design
-IT Flavor for Networks and IT Services
-Baraka Group for freight Services
-Allied for interior design


Company Details

Private business

Cairo, Egypt

More then 1000 employees

Information Technology Services

N/A

Oct 2011 to Mar 2013 (1 year 5 months)
System Administrator (Acting as Head of Department) at Idrak-DMG Group

Experience Details

System Administrator (Acting as Head of Department)

Installation/Maintenance/Repair

Manager

•Responsible for Software & Hardware Maintenance (In company & Sites)
•Responsible for Network Issues Hardware & Software (Inside company & Sites)
•Dealing with suppliers to get better service and prices
•Updated all sites from work group to domains (4 Branches)
• Managed the Following Projects:-
MPLS-Software’s-VoIP-Backup-Infrastructure Update to Cat 6
• Documentation for data & assets
•Responsible for Sound Systems
•Backing up all servers, domains, for all branches
•Planning For:
-New & Updating Software’s & Operating Systems
-Updating Software’s and Hardware’s to make a stable and fast environment
-Provide technical support for company smart phones, blackberries & Ipads


Company Details

Idrak-DMG Group

Cairo, Egypt

501-1000 employees

Construction - Residential & Commercial/Office

N/A

Apr 2009 to Oct 2011 (2 years 6 months)
DMS Project Engineer at Pfizer

Experience Details

DMS Project Engineer

Installation/Maintenance/Repair

Entry Level

•Backing up the data for all users.
•Installing the new image for them which is called DMS Project.
•Installing, maintaining & updating all windows versions.
•Hardware & Software Support
•Troubleshooting


Company Details

Pfizer

Jeddah, Saudi Arabia

More then 1000 employees

Pharmaceuticals

N/A

Jan 2009 to Mar 2009 (2 months)
DMS Project Engineer at Pfizer

Experience Details

DMS Project Engineer

Installation/Maintenance/Repair

Entry Level

•Backing up the data for all users.
•Installing the new image for them which is called DMS Project.
•Installing, maintaining & updating all windows versions.
•Hardware & Software Support
•Troubleshooting


Company Details

Pfizer

Cairo, Egypt

More then 1000 employees

Pharmaceuticals

N/A

Oct 2008 to Jan 2009 (3 months)
Technical Support & Network Administrator at Service 1 for IT Services

Experience Details

Technical Support & Network Administrator

Installation/Maintenance/Repair

Entry Level

•Installing, maintaining & updating all windows versions.
•Hardware & Software Support
•Troubleshooting
•Setting up Wireless Networks for long distance
•Responsible for buying all Hardware & Software
•Installing and troubleshooting for Netsis ERP Program
•built the infrastructure for the following Companies:
•Installing Big Racks with stitches, cabling, Patch Panels
•Installing and maintaining all windows versions.

Fresh Food Processed Food

Magrabi Agriculture (MAFA) Enjoy
Pico Agriculture Givrex
Daltex Spiceland
Sekem
Agrofood
GreenValley


Company Details

Service 1 for IT Services

Cairo, Egypt

51-100 employees

Information Technology Services

N/A

Sep 2007 to Oct 2008 (1 year 1 month)
Human Resources Coordinator at Marriott Hotel

Experience Details

Human Resources Coordinator

Human Resources

Entry Level

• Collaborate with Administrative Team to advertise open positions; perform background checks,
Check references, research licensure and teaching credentials to assist the hiring process; conduct
Interviews for hiring; screen applications; document thereof.
• Maintain files of resumes, letters of interest and applications
• Maintain Personnel Files for all employees
• Provide up to date information regarding salaries etc.


Company Details

Marriott Hotel

Giza, Egypt

More then 1000 employees

Hospitality/Hotels

N/A

Mar 2007 to Sep 2007 (6 months)
IT Engineer at El Baraka Freight

Experience Details

IT Engineer

Installation/Maintenance/Repair

Entry Level

•Hardware & Software Support
•Troubleshooting
•Responsible for all IT stuff
•Backing up the data for all users & Servers.


Company Details

El Baraka Freight

Cairo, Egypt

51-100 employees

Import and Export

N/A

Oct 2005 to Mar 2007 (1 year 5 months)

Achievements


I was a new member there also after 3 month I was promoted to be senior and as it was a multinational company so i was 1 of 2 who was responsible for the Exchange and lotus servers in the whole companies around the world



I have built my own company depending on my networks also I have gained a lot of experience from that starting from technical skills and management skills same as customer service.


when I started working there wast any servers or proxies, so I have setup a domain with a TMG server also I was the only member in the IT department then I became the manager and there was a team with me with a total number of 5 engineers


I was one of the 5 who installed the DMZ image on all the pc's for Pfizer for all locations in Egypt and KSA also I was recommended to do it for Kenia and Nigeria but I wasnt able to travel there cause of the security issues with these countries.


I was one of the 5 who installed the DMZ image on all the pc's for Pfizer for all locations in Egypt and KSA also I was recommended to do it for Kenia and Nigeria but I wasnt able to travel there cause of the security issues with these countries.


this was the most important step in my IT career life as from here I started to know the servers and networks wired and wire less as I have set up some wireless network with a distance range 20 KM


I started my HR career here in a multinational hotel and gained a lot of experience in HR , documentations also the hiring steps with the taxes and medical with the salaries


this was my first step in working in a family business


I play Gym also was a kick boxing player for about 3 years and I still travels every week to swim

Education

Business Administration in Accounting English Department

Education Details

Business Administration

Accounting English Department

Modern Academy, Egypt

Not specified

N/A

N/A

Modern Academy
2001 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

manor house international school

Egypt

2000

B / Very Good / 75 - 85%

N/A

manor house international school
2000

Certifications

MCSE
May 2006

Certificate details

MCSE

May 2006

N/A

N/A

N/A

New Horizon

attended the track but didn't enter the exams

MCITP
Aug 2011

Certificate details

MCITP

Aug 2011

N/A

N/A

N/A

Synergy

attended infrastructure and active domain and group policy

Training and Courses

Training/Course Details

MCSE

Feb 2009

New Horizon

Track 70–290: Managing and Maintaining a Microsoft Windows Server 2003 Environment Track 70-293: Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Track 70-294: Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure Track 70–291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure

Training/Course Details

MCITP

May 2011

Synergy

Track 70-680TS: Windows 7, Configuring Track 70-640TS: Windows Server 2008 Active Directory, Configuring Track 70-642TS: Windows Server 2008 Network Infrastructure, Configuring Exam 70-643TS: Windows Server 2008 Applications Infrastructure, Configuring

Jobseeker photo

Profile Skills and Keywords

004 InternationalAccounting English DepartmentAdaptiveArabicArcadesAutomationBusiness Services - OtherBusiness-orientedCarsComputer HardwareConstruction - Residential & CommercialCustomer ServiceCybertronDMS Project EngineerE-commerceElectronicsEnglishEntrepreneurFlexibleFootballFrenchHospitalityHotelsHuman ResourcesHuman Resources CoordinatorITIT EngineerIT ManagerImport And ExportInformation TechnologyInformation Technology ServicesInstallationInternetIp PhonesLeaderMCITPMCSEMaintenanceMarket ResearchMicrosoft OfficeMusicNetwork AdministrationOfficePharmaceuticalsProblem SolverProduct ManagerProgram ManagementProjectProject ManagementRepairSenior IT OperationsSoftware DevelopmentStream Global ServicesSwimmingSystem Administrator (Acting As Head Of Department)SystemsTechnical Support & Network AdministratorTelecommunicationsTravelingWindows ServerWireless

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Windows Server

Windows Server

: Expert

: Extreme - I love it!

:

More than 7 years

Network Administration

Network Administration

: Expert

: Extreme - I love it!

:

More than 7 years

wireless

wireless

: Expert

: Extreme - I love it!

:

More than 7 years

ip phones

ip phones

: Intermediate

: Medium

:

1-3 years

microsoft office

microsoft office

: Intermediate

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Information Technology

Information Technology

: Expert

: Extreme - I love it!

:

More than 7 years

Project Management

Project Management

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

Systems

Systems

: Expert

: Extreme - I love it!

:

More than 7 years

Automation

Automation

: Intermediate

: High

:

5-7 years

Key Skills

Leader, Business-oriented, Problem Solver, Flexible / Adaptive, Entrepreneur

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