Basic Info

Shaimaa Makhlouf

9 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Key Account Manager at My Way Tourism

Experience Details

Key Account Manager

Customer Service/Support, Tourism/Travel

Manager

- Responsible for communicating special promotions to our German tour operator.
- Negotiating special rates with hoteliers (UAE, Oman , Bahrain & Qatar) to get the best rates for our German Tour operator.
- Negotiating & communicating contracted rates to tour operator
- Checking Bistro system & negotiating with tour operator and/or hotelier to fix any rate discrepancy.
- Liaising with hoteliers to get the correct & accurate hotel description as well as updated high resolution photos to be featured in brochure & online.
- Liaising with hoteliers for special marketing campaigns for our German tour operator.
- Liaising with accounting department in case of any rate discrepancy related to tour operator payments.


Company Details

My Way Tourism

Dubai, United Arab Emirates

1-10 employees

Travel and Tourism

www.mywaytourism.ae.com

Jan 2015 to present (3 years)
Reservation Agent at My Way Tourism

Experience Details

Reservation Agent

Customer Service/Support, Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

My Way Tourism

Dubai, United Arab Emirates

1-10 employees

Travel and Tourism

www.mywaytourism.ae.com

Oct 2014 to Jan 2015 (3 months)
WebChat advisor- German account at Vodafone Egypt

Experience Details

WebChat advisor- German account

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone Egypt

Giza, Egypt

N/A

Telecommunications

N/A

Mar 2014 to Sep 2014 (6 months)
Operation Manager at TAT Travel

Experience Details

Operation Manager

Customer Service/Support

Senior Management (e.g. VP, CEO)

- handling hotel reservations, cancellations and amendments of our multinational tour operators
- handling arrivals & depatures of each tour operator
- liaising with hotels, coach operator, aviation department, contracting department and tour leaders.
- revising the invoices & the monthly statements for each tour operator before sending
- following up with the operators to make sure that we receive the requested amounts as per the contract conditions.
- ensuring that the tour is running smoothly for individual members of the group
- responding to questions and offering help with any problems that arise during the stay of the client.
- designing flexible tour packages to meet the needs of different clients.
- communicating a range of information on itineraries and destinations.
-making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.
- laising with the customer service department in case of guest complaint to make sure that they have all requested data & reports.


Company Details

TAT Travel

Cairo, Egypt

51-100 employees

Travel and Tourism

www.tattravel.com

Jun 2007 to Jan 2014 (6 years 7 months)
Tour Operator at TAT Travel

Experience Details

Tour Operator

Customer Service/Support

Entry Level

-handling the reservations & cancellations of our German tour operator
-responding to the tour operators' requests and feedback.
-handling the daily arrivals and departures.
-Issuing & sending hotels vouchers.
- laising with the tour leaders to make sure that everything is ok with our clients.
-laising with hoteliers in case of receiving guest complaint during the stay of the client.
-laising with customer service department in case of receiving a complaint after the departure of the client, ensuring that they have all requested data & reports.


Company Details

TAT Travel

Cairo, Egypt

51-100 employees

Travel and Tourism

www.tattravel.com

Apr 2004 to Jun 2007 (3 years 2 months)
Translator & Secretary at Ro'ya publishing house

Experience Details

Translator & Secretary

Administration

Entry Level

I was responsible for answering all phone calls of the customers & partners as well as contacting the German & English publishing houses via e-mail to offer cooperation opportunities.


Company Details

Ro'ya publishing house

Giza, Egypt

1-10 employees

Publishing and Printing

N/A

Aug 2003 to Mar 2004 (7 months)
Translator at Private legal service office

Experience Details

Translator

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Private legal service office

Giza, Egypt

11-50 employees

Legal Services

N/A

Jul 2003 to Aug 2003 (1 month)

Education

Bachelor's Degree in German Language

Education Details

Bachelor's Degree

German Language, Spanish as second Language

Ain Shams University, Egypt

C / Good / 65 - 75%

Sprachwissenschaft Lektuere Textverstaendnis Grammatik Literaturwissenschaft Literaturgeschichte

N/A

Ain Shams University
1998 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Arwa Bent Al Hareth

Oman

1997

A / Excellent / 85 -100%

N/A

Arwa Bent Al Hareth
1997

Certifications

TOEFL
Jul 1998

Certificate details

TOEFL

Jul 1998

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

German Language

Jun 2006

Goethe Institute

M4

Training/Course Details

German Language

Dec 2012

Goethe Institute online course

Level B2-1

Training/Course Details

Vorbereitungskurs für TestDAF

Apr 2013

Deutsche online Uni

N/A

Training/Course Details

Business Praxis (German Language)

Dec 2013

Deutsche Universität online

Online self-learning course at "Deutsche Univertitaet online" from 21- 08-2013 till 21-02-2014.

Training/Course Details

Customer Service-German account

Mar 2014

Vodafone Egypt- VIS

N/A

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationArabicBusiness Praxis (German Language)Customer ServiceCustomer Service-German AccountData EntryEnglishFine Arts (ClayFlexibleGermanGerman LanguageHandles StressHard WorkerInternetKey Account ManagerLegal ServicesMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft WordOperation ManagerOrganizerPublishing And PrintingReading (Arabic And English Novels)Reading Self Help BooksReservation AgentSculpture And Drawing)Sejour Reservation SystemSpanish As Second LanguageSupportTOEFLTeam PlayerTeam WorkTelecommunicationsTour OperatorTourismTranslatorTranslator & SecretaryTravelTravel And TourismVorbereitungskurs Fr TestDAFWebChat Advisor- German Account

Self-assesed Skills

Languages

German

German

: Fluent

: Fluent

: Fluent

: Intermediate

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Data Entry

Data Entry

: Advanced

: Extreme - I love it!

:

5-7 years

Sejour reservation System

Sejour reservation System

: Advanced

: High

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

5-7 years

Microsoft Access

Microsoft Access

: Intermediate

: High

:

1-3 years

Fields of Expertise

Tourism

Tourism

: Advanced

: High

:

More than 7 years

Key Skills

Hard worker, Organizer, Flexible / Adaptive, Handles Stress, Team Player

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