Basic Info

Shaimaa Makhlouf

9 years

Dubai, United Arab Emirates

Bachelor's Degree

Experienced

Work Experience

Key Account Manager at My Way Tourism

Experience Details

Key Account Manager

Customer Service/Support, Tourism/Travel

Manager

N/A


Company Details

My Way Tourism

Dubai, United Arab Emirates

1-10 employees

Travel and Tourism

www.mywaytourism.ae.com

Jan 2015 to present (1 year 11 months)
Reservation Agent at My Way Tourism

Experience Details

Reservation Agent

Customer Service/Support, Tourism/Travel

Experienced (Non-Manager)

N/A


Company Details

My Way Tourism

Dubai, United Arab Emirates

1-10 employees

Travel and Tourism

www.mywaytourism.ae.com

Oct 2014 to Jan 2015 (3 months)
WebChat advisor- German account at Vodafone Egypt

Experience Details

WebChat advisor- German account

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone Egypt

6th of October, Egypt

N/A

Telecommunications

N/A

Mar 2014 to Sep 2014 (6 months)
Operation Manager at TAT Travel

Experience Details

Operation Manager

Customer Service/Support

Senior Management (e.g. VP, CEO)

- handling hotel reservations, cancellations and amendments of our multinational tour operators
- handling arrivals & depatures of each tour operator
- liaising with hotels, coach operator, aviation department, contracting department and tour leaders.
- revising the invoices & the monthly statements for each tour operator before sending
- following up with the operators to make sure that we receive the requested amounts as per the contract conditions.
- ensuring that the tour is running smoothly for individual members of the group
- responding to questions and offering help with any problems that arise during the stay of the client.
- designing flexible tour packages to meet the needs of different clients.
- communicating a range of information on itineraries and destinations.
-making sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory.
- laising with the customer service department in case of guest complaint to make sure that they have all requested data & reports.


Company Details

TAT Travel

Cairo, Egypt

51-100 employees

Travel and Tourism

www.tattravel.com

Jun 2007 to Jan 2014 (6 years 7 months)
Tour Operator at TAT Travel

Experience Details

Tour Operator

Customer Service/Support

Entry Level

-handling the reservations & cancellations of our German tour operator
-responding to the tour operators' requests and feedback.
-handling the daily arrivals and departures.
-Issuing & sending hotels vouchers.
- laising with the tour leaders to make sure that everything is ok with our clients.
-laising with hoteliers in case of receiving guest complaint during the stay of the client.
-laising with customer service department in case of receiving a complaint after the departure of the client, ensuring that they have all requested data & reports.


Company Details

TAT Travel

Cairo, Egypt

51-100 employees

Travel and Tourism

www.tattravel.com

Apr 2004 to Jun 2007 (3 years 2 months)
Translator & Secretary at Ro'ya publishing house

Experience Details

Translator & Secretary

Administration

Entry Level

I was responsible for answering all phone calls of the customers & partners as well as contacting the German & English publishing houses via e-mail to offer cooperation opportunities.


Company Details

Ro'ya publishing house

Giza, Egypt

1-10 employees

Publishing and Printing

N/A

Aug 2003 to Mar 2004 (7 months)
Translator at Private legal service office

Experience Details

Translator

Education/Teaching, Training/Instructor

Student

N/A


Company Details

Private legal service office

Giza, Egypt

11-50 employees

Legal Services

N/A

Jul 2003 to Aug 2003 (1 month)

Education

Bachelor's Degree in German Language

Education Details

Bachelor's Degree

German Language, Spanish as second Language

Ain Shams University, Egypt

C / Good / 65 - 75%

Sprachwissenschaft Lektuere Textverstaendnis Grammatik Literaturwissenschaft Literaturgeschichte

N/A

Ain Shams University
1998 - 2001
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Arwa Bent Al Hareth

Oman

1997

A / Excellent / 85 -100%

N/A

Arwa Bent Al Hareth
1997

Certifications

TOEFL
Jul 1998

Certificate details

TOEFL

Jul 1998

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

German Language

Jun 2006

Goethe Institute

M4

Training/Course Details

German Language

Dec 2012

Goethe Institute online course

Level B2-1

Training/Course Details

Vorbereitungskurs für TestDAF

Apr 2013

Deutsche online Uni

N/A

Training/Course Details

Business Praxis (German Language)

Dec 2013

Deutsche Universität online

Online self-learning course at "Deutsche Univertitaet online" from 21- 08-2013 till 21-02-2014.

Training/Course Details

Customer Service-German account

Mar 2014

Vodafone Egypt- VIS

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationApple ProductsArabicBusiness Praxis (German Language)Customer ServiceCustomer Service-German AccountData EntryEnglishFacebookFlexibleFootballGermanGerman LanguageHandles StressHard WorkerInternetKey Account ManagerLegal ServicesMicrosoft AccessMicrosoft ExcelMicrosoft OutlookMicrosoft WordOperation ManagerOrganizerPublishing And PrintingReading Arabic & English NovelsReservation AgentSejour Reservation SystemSpanish As Second LanguageSupportTOEFLTeam PlayerTeam WorkTelecommunicationsTennisTour OperatorTourismTranslatorTranslator & SecretaryTravelTravel And TourismVorbereitungskurs Fr TestDAFWebChat Advisor- German Account

Self-assesed Skills

Languages

German

German

: Fluent

: Fluent

: Fluent

: Intermediate

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Outlook

Microsoft Outlook

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

More than 7 years

Data Entry

Data Entry

: Advanced

: Extreme - I love it!

:

5-7 years

Sejour reservation System

Sejour reservation System

: Advanced

: High

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

5-7 years

Microsoft Access

Microsoft Access

: Intermediate

: High

:

1-3 years

Fields of Expertise

Tourism

Tourism

: Advanced

: High

:

More than 7 years

Key Skills

Hard worker, Organizer, Flexible / Adaptive, Handles Stress, Team Player

Online Presence

http://www.linkedin.com/pub/shaimaa-makhlouf/70/16b/6a4https://www.facebook.com/shaimaa.makhloufhttps://twitter.com/Shemo81http://shemo-dream.blogspot.com/http://wuzzuf.com/me/shemo81

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