Basic Info

Shehab abdulhakem

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Assistant Manager IT at Nutreco

Experience Details

Assistant Manager IT

IT/Software Development, Operations/Management, Business Development

Experienced (Non-Manager)

Operation Management Responsibilities:

- Oversee all aspects of IT department operations including IT infrastructure, Communication (LAN, WAN, email, etc.), database, backup recovery, regulatory compliance.
- Manage the day-to-day operations of the IT group including downtime, reporting service levels, defining and tracking IT operational metrics and provide status to management.
- Prepare overall status and activity metrics that documents and tracks delivery of IT services, planned and unplanned system outages, and other key IT performance metrics.
- Maintains overall security of the network, systems, and data.
- Ensures high availability of critical business systems.
- Owns and maintains strict controls on data/system backups and recoverability.
- Manage staff members in their daily activities as well as supporting business projects.
- Develop and manage relationships with vendors in support of staff augmentation and systems support.
- Manage overall capacity utilization of Server/hardware environment ensuring it is optimized to meet business requirements.

Strategy & Planning Responsibilities:

- Contribute to the development of IT departmental strategies to align with the overall business strategy as well as corporate strategy.
- Develop and implement hardware and software standards for network, servers, databases, wireless technology, file & print services, etc.
- Develop and implement data retention standards.
- Develop and maintain overall backup and recovery strategy (D.R. & Business Continuity).
- Develop, implement, and maintain processes and procedures for effective delivery of services and compliance with regulatory guidance.
- Establish and implement 'best-practice' standards as well as departmental policies and procedures.
- Overall responsibility for leasing and strategic planning for system upgrades.
- Determine, recommend and implement H/W and S/W upgrades for business applications, server hardware, network equipment, desktop, laptop, etc.


Company Details

Nutreco (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Computer Networking , Information Technology Services

N/A

Nov 2014 to present (2 years 1 month)
Senior IT Engineer & 1st Lieutenant Officer at Egyptian Armed Forces at Egyptian Armed Forces

Experience Details

Senior IT Engineer & 1st Lieutenant Officer at Egyptian Armed Forces

IT/Software Development, Business Development, Operations/Management

Experienced (Non-Manager)

- Perform day-to-day administration of IT Infrastructure & Private Cloud for Armed Forces Logistics Authority HQ and providing high level support to its 5 branches across 4 governorates (Cairo, Alexandria, Suez, Asyut)
- Managing 10 Servers across those 4 governorates
- Install, maintain, upgrade, and troubleshoot routers, switches, servers, workstations and other networking infrastructure for local area and wide area networks (LAN/WAN) including Internet connectivity in collabaration with network architects
- Train and provide troubleshooting procedures to helpdesk personnel for first-line network issues.
- Creating and maintaining documents describing network and system configuration, and other configuration control activities.
- Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations.
- Initiates and implements improvements in all areas of IT Infrastructure
- Implementing new Enterprise Management Sytems to support business process


Company Details

Egyptian Armed Forces

Cairo, Egypt

More than 1000 employees

Military

N/A

May 2012 to Sep 2014 (2 years 4 months)
IT Technical Support - Part Time at Compute Square

Experience Details

IT Technical Support - Part Time

IT/Software Development

Experienced (Non-Manager)

- Providing extensive IT support by visiting external sites
- Maintaining servers, workstations, printers and network connectivity
- Providing helpdesk support and resolve problems to the end user’s satisfaction
- Providing remote technical support


Company Details

Compute Square

Cairo, Egypt

1-10 employees

Information Technology Services

http://www.computesquare.com/

Nov 2013 to Sep 2014 (10 months)
IT Technical Support at Global Mashaweer

Experience Details

IT Technical Support

IT/Software Development

Entry Level

- Designing and implementing a call center network to specify the needed goals
- Maintaining cisco switches , routers, UPS, firewall, leased line and PRI devices
- Implementing camera recording and call recording systems
- Providing extensive IT support to internal and external sites


Company Details

Global Mashaweer

Cairo, Egypt

N/A

Logistics and Supply Chain

N/A

Oct 2011 to Mar 2013 (1 year 5 months)
IT Helpdesk at Free Lancer

Experience Details

IT Helpdesk

IT/Software Development

Entry Level

N/A


Company Details

Free Lancer

Cairo, Egypt

N/A

Information Technology Services

N/A

Jul 2006 to Jul 2011 (5 years)

Achievements


Selected as one of 20 military students who were nominated to meet minister of defense to show their ideas and innovations in their studying field


Education

Bachelor's Degree in Computer and Systems Engineering

Education Details

Bachelor's Degree

Computer and Systems Engineering

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2006 - 2011

Training and Courses

Training/Course Details

Enterprise Applications & Solutions

Aug 2011

Giza Systems

- Training was under direct supervision of operational manager of enterprise sector - Provided general knowledge about ERP, CRM, SCM and other enterprise systems

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Last update 4 days ago.

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Profile Skills and Keywords

AnalyticalArabicAssistant Manager ITBusinessBusiness-orientedCCNAComputer And Systems EngineeringComputer NetworkingDetails-orientedEnglishEnterprise Applications & SolutionsITIT Help DeskIT HelpdeskIT ManagementIT Techincal SupportIT Technical SupportIT Technical Support - Part TimeInformation Technology ServicesInitiativeLinuxLogistics And Supply ChainManagementMilitaryNutrecoSenior IT Engineer & 1st Lieutenant Officer At Egyptian Armed ForcesSoftware DevelopmentSystem AdminTeam PlayerVMWareVirtualizationWindows Server 2008

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

CCNA

CCNA

: Advanced

: Extreme - I love it!

:

1-3 years

VMWare

VMWare

: Intermediate

: High

:

1-3 years

Windows Server 2008

Windows Server 2008

: Intermediate

: High

:

1-3 years

Virtualization

Virtualization

: Intermediate

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Beginner

: High

:

Less than 1 year

Fields of Expertise

IT Techincal Support

IT Techincal Support

: Advanced

: Extreme - I love it!

:

1-3 years

System Admin

System Admin

: Advanced

: High

:

1-3 years

IT Help desk

IT Help desk

: Advanced

: High

:

1-3 years

IT Management

IT Management

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Business-oriented, Initiative, Details-oriented, Team Player

Online Presence

https://www.linkedin.com/pub/shehab-ahmed/15/6a/341

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