shehab eldin Ismail – Aftersales service manager at Nouval Group

Work Experience

Mar 2023 - Present -2 yrs, 4 months

Egypt , Cairo

Oct 2021 - Mar 2023 -1 yr, 5 months

Job Details:- Drive team performance with clear communication and leadership across multiple offices and locations. - Inspect facilities periodically to determine problems and necessary maintenance. - Prepare weekly maintenance schedules and allocate work. - Recruit, supervise and train maintenance technicians. Hire and supervise tradesmen during installations, repairs or maintenance (electricians, plumbers etc.). - Contribute to the development of maintenance budget and ensure compliance. - Monitor inventory of materials and equipment. - Ensure adherence to quality standards and health and safety regulations.

Mar 2021 - Oct 2021 -7 months

Egypt , Cairo

Job Details:improve the level of service in order to get customer satisfaction. Set a comprehensive action plan for the center with all necessary planning and executive aspects for work organizing. Ability to Watch the costs and making sure that it goes with what is planned and that it is not exceeding the plans. Develop work methods and procedures to reach the optimal use of resources

Complaints Senior engineerFull Time
Apr 2020 - Mar 2021 -11 months
Egypt , Cairo
- Job Details:Manage Orders of Maintenance to be done immedetly. Manage a group of technician to carry out orders with high effective. Manage a follow up team to confirm maintenance quality.
Technical TrainerFull Time
Jan 2018 - Apr 2019 -1 yr, 3 months
Egypt , Cairo
- Job Details:Responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in programs and designs exercises to enhance lectures. Conducts classes regarding safety, security, installation, programming, maintenance, and repair of software, machinery, and equipment.
Technical Support EngineerFull Time
Jan 2017 - Apr 2020 -3 yrs, 3 months
Egypt , Cairo
- Job Details:Home Appliance Customer Care Solution Engineer. Supervision the authorized maintenance center in the region of Egypt. Technical support for authorized maintenance center and customer complaints. Prepare the equipment tracking reports related to the repetitive defects and analyze the reasons for male operation. Perform the required research and Development to minimize the product defects and to solve the problems raised in repeated equipment male operation.

Bachelor's Degree in Aerospace department
Faculty of engineer Cairo University
Jan 2014