Basic Info

Shaza ElZennary

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Public Relations Intern (intern) at Universal

Experience Details

Public Relations Intern (intern)

Media/Journalism/Publishing

Entry Level

N/A


Company Details

Universal

Giza, Mohandseen, Egypt

More than 1000 employees

Import and Export , FMCG

N/A

Sep 2016 to present (3 months)
International account advisor at Vodafone International Services

Experience Details

International account advisor

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone International Services (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2016 to Oct 2016 (8 months)
Member at Enactus Cairo University (student activity)

Experience Details

Member

Marketing/PR/Advertising

Student

Managed the online account to help create content for all social media platforms.
Got certified as the best member in the committee.
Helped other committees in raising fund, and coming up with a marketing plan.


Company Details

Enactus Cairo University (student activity)

Egypt

N/A

Dec 2014 to Aug 2015 (8 months)
Public Relations Committee Leader at Zitians (student activity)

Experience Details

Public Relations Committee Leader

Media/Journalism/Publishing

Student

I led the PR team for a whole year and got to pass the knowledge I have to them.
Got recognized as the best leader throughout the year.


Company Details

Zitians (student activity)

Egypt

N/A

Sep 2014 to Aug 2015 (11 months)
Technical Support Agent at Samsung UK

Experience Details

Technical Support Agent

Customer Service/Support

Entry Level

Participated in a paid summer internship by Samsung UK account.
In Samsung UK account I worked as a technical support agent in the home appliances department, through my job I was able to help customers identify problems in their appliances as refrigerators, washing machines, hoovers, ovens, and hubs, by following troubleshooting steps over the phone in order to identify the type of the problem that can sometimes be fixed over the call. If we failed to solve it then I would help them to book an engineer and set an appointment that fits their schedules.


Company Details

Samsung UK (multinational)

Cairo, Egypt

N/A

Consumer Services

N/A

Jun 2014 to Sep 2014 (3 months)
Marketing Council delegate at COMET Cairo University (student activity)

Experience Details

Marketing Council delegate

Marketing/PR/Advertising

Student

Got to apply all the marketing principles on 3 case studies.
Got certified for participating in a 4-day conference at PEPSICO, where we got to work on a real case study for Doritos.
Was certified as the best presenter for the year.


Company Details

COMET Cairo University (student activity)

Egypt

N/A

Dec 2014 to Jun 2014 (6 month)
Trainee (intern) at Arab African International Bank

Experience Details

Trainee (intern)

Accounting/Finance

Student

I was a trainee at the trade finance department were I got to deal with high confidential business accounts.


Company Details

Arab African International Bank

Egypt

N/A

Banking

N/A

Aug 2013 to Aug 2013 (1 month)
Trainee (intern) at Egyptian Arab Land Bank

Experience Details

Trainee (intern)

Accounting/Finance

Student

I was trainee at the customer service department, where I helped customers in creating new account and data entry for the bank.


Company Details

Egyptian Arab Land Bank

Egypt

N/A

Banking

N/A

Jul 2013 to Jul 2013 (1 month)

Education

Bachelor's Degree in Business Adminstration

Education Details

Bachelor's Degree

Business Adminstration

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2012 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Maadi Canal language school

Egypt

2012

A / Excellent / 85 -100%

N/A

Maadi Canal language school
2012
This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveBankingBusiness AdminstrationConsumer ServicesCustomer ServiceEnglishFMCGFinanceFlexibleHard WorkerImport And ExportInnovativeInsuranceInternational Account AdvisorJournalismMarketingMarketing Council DelegateMediaMemberMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNegotiation SkillsPRPresentation SkillsPublic Relations Committee LeaderPublic Relations InternPublishingSamsung UKSocialSupportTeam PlayerTechnical Support AgentTelecommunicationsTraineeVodafone International Services

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Advanced

: High

:

Less than 1 year

Marketing

Marketing

: Advanced

: Extreme - I love it!

:

Less than 1 year

PR

PR

: Advanced

: Extreme - I love it!

:

Less than 1 year

Presentation Skills

Presentation Skills

: Advanced

: Extreme - I love it!

:

Less than 1 year

Negotiation Skills

Negotiation Skills

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Innovative, Social, Team Player

Online Presence

https://www.linkedin.com/in/shaza-el-zennary-34607183?trk=hp-identity-namehttps://www.facebook.com/shaza.ahmed.3998#

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