SR

Shayeebur Rahman

Assistant Manager WFM/MIS at Teleperformance Global Services

Mumbai, India

Work Experience

  • Assistant Manager WFM/MIS

    Teleperformance Global Services

    Jul 2022 - Present -2 yrs, 5 months

    India

    • Job Details:Client reporting and management, dashboard development, data analysis.

  • Team Manager WFM

    Teleperformance Global Services

    Aug 2020 - Jul 2022 -1 yr, 11 months

    India

    • Job Details:Handled queries, quality audits, escalations, scheduling meetings, and provided ad-hoc reports.

  • WFM Officer/Team Leader

    Teleperformance Global Services

    Sep 2018 - Aug 2020 -1 yr, 11 months

    India

    • Job Details:Handled email process of WFM, quality audits, and scheduling.

  • WFM Officer

    Teleperformance Global Services

    Mar 2018 - Aug 2018 -5 months

    India

    • Job Details:Handled payroll related queries and processed payroll.

    • Education

    • Bachelor's Degree in Commerce

      Isbm University

    Skills

    • MS Office
    • Data Analysis
    • MS Excel
    • wfm tools
    • Dashboard development
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