Basic Info

Sharif Hassanien

More than 15 years

Cairo, Egypt

Bachelor's Degree

Senior Management

Work Experience

ITSM Manager at TE Data

Experience Details

ITSM Manager

IT/Software Development, C-Level Executive/GM/Director

Manager

Assure that standardized methods and procedures are in use for the efficient and timely implementation of all changes, in order to minimize the impact of change related problems on the quality of the IT service delivery.
Represent all TE Data provided services to other departments and responsible for all Service Support and Service Delivery actions taken to ensure they meet TE Data business needs and IT Requirements.
Manage the quality of IT service delivery according to a written SLM between the other departments and IT department.
Maintain and improve on service quality through a constant cycle of agreeing, monitoring, reporting and improving the current levels of service.
Strategically focused on the business and maintaining the alignment between the business and IT.
Maintaining the availability and reliability of IT services to ensure that IT can effectively meet service targets in accordance with planned business objectives.


Company Details

TE Data

Giza, Egypt

More than 1000 employees

Telecommunications

https://www.tedata.net/

Sep 2015 to present (2 years)
Technical Operation Sr. Manager at Arpu+

Experience Details

Technical Operation Sr. Manager

Operations/Management

Manager

 Managing overall activities of various departments and teams including NOC department, VAS development department, WAP technical operation team and 24/7 support team in adherence to organizational policies and procedures
 Planning, developing and executing strategies for technical operation to congregate approved organizational performance plans within contracted budgets and timescales
 Communicating effectively with various functional/departmental managers to comprehend all essential aspects and requirements of operational development to make certain that they are entirely well-versed with operational objectives, purposes and achievements
 Extending technical support/guidance to users to ensure smooth operation of networks to provide maximum performance and availability for users
 Gaining knowledge of contemporary operational development theory and methods, thereby proffering appropriate understanding to directors, managers and staff within the organization to achieve organizational goals and objectives
 Monitoring and coordinating technical operations and liaising with administration, IT managers for understanding and catering to their system requirements
 Drafting accurate records/reports on all aspects of technical operations and solely providing support for technical operations in high-volumes and coordinating for technical issues involving network, software, hardware and operating systems


Company Details

Arpu+ (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

www.arpuplus.com

Feb 2010 to Jan 2015 (4 years 11 months)
System and Control Manager at Niletelecom (Ringo)

Experience Details

System and Control Manager

Operations/Management

Manager

 Manage and develop frame contracts with domestic and international prepaid smart cards manufacturers and manage the secured card generation process
 Direct and manage computing and information technology strategic plans, policies, programs, and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives
 Manage crisis situations, which may involve complex technical HW/SW problems
 Ensure the security of the information systems, communication lines, and equipment
 Provide business recommendations guidance based on the Info Center analysis
 Oversee the new applications needed for facilitating the maintenance and payphone redistribution process
 Monitor the performance of the payphone management system
 Evaluate weaknesses and provide training strategies to strengthen the weaker skills in the team


Company Details

Niletelecom (Ringo)

Cairo, Egypt

101-500 employees

Telecommunications

http://www.niletele.com

Sep 2006 to Oct 2009 (3 years 1 month)
IT Manager at Mobilink

Experience Details

IT Manager

Operations/Management, IT/Software Development

Manager

 Managed all IT and telecommunication services, real-time network of 150+ on-site and off-site users, with $200K + in capital equipment
 Assisted in the planning and implementation of additions, deletions and major modifications to the supporting regional infrastructure
 Supervised major database and applications upgrade projects (internal and external vendor activities)
 Supervised troubleshooting, systems backup/restore plans, archiving and disaster recovery processes
 Interacted with all company departments to help resolve IT-related issues and provided answers in a timely manner
 Supervised all business intelligence activities at the regional level
 Supervised necessary company phone system and call center upgrades


Company Details

Mobilink

Algeria

51-100 employees

Telecommunications

http://www.oria.dz

Mar 2005 to Aug 2006 (1 year 5 months)
Payphone Management System Supervisor at Menatel

Experience Details

Payphone Management System Supervisor

Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

 Managed and applied calls tariff, promotions, and future parameters, with Oracle 8 based on UNIX-AIX PMS
 Managed the reporting/analysis process to follow the payphones healthy operation, and supervised the comparing billing system with Telecom Egypt process
 Supervised the new branches opening and high level troubleshooting technical support
 Managed the migration from PMS20 “V7” (database 4 under UNIX) to PMS150 (Oracle 8 based on UNIX-AIX) system process
 Generated periodically reports needed for the top management based on very huge data


Company Details

Menatel

Cairo, Egypt

101-500 employees

Telecommunications

http://www.menatel.com.eg

Oct 1998 to Mar 2005 (6 years 5 months)
IT Administrator at TelecomEgypt

Experience Details

IT Administrator

IT/Software Development

Entry Level

Maintained vendor relationships and supervised the purchase of hardware and software products, supervised the purchased all software, hardware and other IT supplies at the regional level and accomplished the billing system which included around 4500 PC connected over a dialup WAN with 4 main servers; the project was done in 29 weeks (70% of the planned time)


Company Details

TelecomEgypt

Cairo, Egypt

More then 1000 employees

Telecommunications

http://www.telecomegypt.com.eg

Feb 1996 to Sep 1998 (2 years 7 months)

Achievements

See Achievements

Deployment, disaster recovery, and backup processes


Reducing hardware maintenance costs, increasing the space utilization efficiency, preventing one application from impacting another application by having each application within its own "virtual server", and speeding up server deployment, disaster recovery, and backup processes


Migrating data from SQL Server 2k to Oracle 10g, using multi-mode fiber cables for linking six branches over 30km distance range and applying voice over IP (VOIP) technology to serve audio/video office branches calls


Migrating data from database 4 under UNIX to Oracle 8 based on UNIX-AIX system. Moreover I was rewarded “the best idea” two times (2001, 2003) for my programing and reporting ideas


The installation of Telecom Egypt billing system


Education

College Diploma in Primary Period for Postgraduate Student in Networking

Education Details

College Diploma

Primary Period for Postgraduate Student in Networking

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1995 - 1996
B.Sc. Electronics and Electrical Communications Engineering in Electronics and Electrical Communications Engineering

Education Details

B.Sc. Electronics and Electrical Communications Engineering

Electronics and Electrical Communications Engineering

Helwan University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Helwan University
1989 - 1994
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Noqrahi military secondary school

Egypt

1989

C / Good / 65 - 75%

N/A

Noqrahi military secondary school
1989

Certifications

PMP
Dec 2013

Certificate details

PMP

Dec 2013

N/A

N/A

N/A

N/A

MCP
Dec 2014

Certificate details

MCP

Dec 2014

N/A

N/A

N/A

N/A

ITIL
Dec 2016

Certificate details

ITIL

Dec 2016

N/A

N/A

N/A

APMG-International

N/A

Training and Courses

ITIL for IT Pros at Microsoft Virtual Academy
Jun 2013

Training/Course Details

ITIL for IT Pros

Jun 2013

Microsoft Virtual Academy

N/A

VMware Professionals at Microsoft Virtual Academy
Jan 2014

Training/Course Details

VMware Professionals

Jan 2014

Microsoft Virtual Academy

N/A

Introduction to Logic at STANFORD UNIVERSITY online
Oct 2012

Training/Course Details

Introduction to Logic

Oct 2012

STANFORD UNIVERSITY online

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicArpu+Cloud SystemsComputerElectronics And Electrical Communications EngineeringEnglishExecutorFootballFrenchHard WorkerITIT AdministratorIT ManagerITILITIL For IT ProsITSM ManagerInstallationIntroduction To LogicLeaderMCPMaintenanceManagementPMPPayphone Management System SupervisorPlannerPrimary Period For Postgraduate Student In NetworkingRepairSmart Cards OperationsSoftware DevelopmentSystem And Control ManagerTeam ManagementTechnical Operation Sr. ManagerTelecomTelecommunicationsTravellingVASVMware ProfessionalsVirtualizationWorking

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Fluent

: Advanced

French

French

: Intermediate

: Beginner

: Advanced

: Beginner

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

More than 7 years

virtualization

virtualization

: Expert

: Extreme - I love it!

:

More than 7 years

VAS

VAS

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Smart Cards Operations

Smart Cards Operations

: Expert

: Extreme - I love it!

:

More than 7 years

Team Management

Team Management

: Expert

: Extreme - I love it!

:

More than 7 years

VAS

VAS

: Expert

: Extreme - I love it!

:

3-5 years

IT

IT

: Expert

: Extreme - I love it!

:

More than 7 years

Telecom

Telecom

: Expert

: Extreme - I love it!

:

More than 7 years

Virtualization

Virtualization

: Expert

: Extreme - I love it!

:

More than 7 years

Cloud Systems

Cloud Systems

: Intermediate

: High

:

1-3 years

Key Skills

Analytical, Executor, Leader, Planner, Hard worker

Online Presence

eg.linkedin.com/in/sharifhassanienhttps://www.facebook.com/sharif.hassanien

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