Sharif Hassanien

ITSM ManagerFull Time

• Job Details:Assure that standardized methods and procedures are in use for the efficient and timely implementation of all changes, in order to minimize the impact of change related problems on the quality of the IT service delivery. Represent all TE Data provided services to other departments and responsible for all Service Support and Service Delivery actions taken to ensure they meet TE Data business needs and IT Requirements. Manage the quality of IT service delivery according to a written SLM between the other departments and IT department. Maintain and improve on service quality through a constant cycle of agreeing, monitoring, reporting and improving the current levels of service. Strategically focused on the business and maintaining the alignment between the business and IT. Maintaining the availability and reliability of IT services to ensure that IT can effectively meet service targets in accordance with planned business objectives.

Technical Operation Sr. ManagerFull Time

• Job Details: Managing overall activities of various departments and teams including NOC department, VAS development department, WAP technical operation team and 24/7 support team in adherence to organizational policies and procedures  Planning, developing and executing strategies for technical operation to congregate approved organizational performance plans within contracted budgets and timescales  Communicating effectively with various functional/departmental managers to comprehend all essential aspects and requirements of operational development to make certain that they are entirely well-versed with operational objectives, purposes and achievements  Extending technical support/guidance to users to ensure smooth operation of networks to provide maximum performance and availability for users  Gaining knowledge of contemporary operational development theory and methods, thereby proffering appropriate understanding to directors, managers and staff within the organization to achieve organizational goals and objectives  Monitoring and coordinating technical operations and liaising with administration, IT managers for understanding and catering to their system requirements  Drafting accurate records/reports on all aspects of technical operations and solely providing support for technical operations in high-volumes and coordinating for technical issues involving network, software, hardware and operating systems

System and Control ManagerFull Time

• Job Details: Manage and develop frame contracts with domestic and international prepaid smart cards manufacturers and manage the secured card generation process  Direct and manage computing and information technology strategic plans, policies, programs, and schedules for business and finance data processing, computer services, network communications, and management information services to accomplish corporate goals and objectives  Manage crisis situations, which may involve complex technical HW/SW problems  Ensure the security of the information systems, communication lines, and equipment  Provide business recommendations guidance based on the Info Center analysis  Oversee the new applications needed for facilitating the maintenance and payphone redistribution process  Monitor the performance of the payphone management system  Evaluate weaknesses and provide training strategies to strengthen the weaker skills in the team