Basic Info

Shams elhommosy

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Logistics manager at Familia

Experience Details

Logistics manager

Logistics/Supply Chain

Manager

I am responsible for
organizing life coach schedule,
Organizing the courses settings,....
Taking calls for customers....


Company Details

Familia

Cairo, Egypt

1-10 employees

Human Resources

N/A

Oct 2015 to present (1 year 6 months)
Curriculum and system founder at Smile kids nursery

Experience Details

Curriculum and system founder

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

Curriculum and system founder at smile kids nursery


Company Details

Smile kids nursery

Cairo, Egypt

1-10 employees

Education

N/A

Jun 2015 to Jul 2015 (1 month)
English montessori teacher at Leaders montessori academy

Experience Details

English montessori teacher

Education/Teaching, Training/Instructor

Entry Level

English montessori teacher at Leaders montessori academy


Company Details

Leaders montessori academy

Cairo, Egypt

1-10 employees

Education

N/A

Jan 2015 to Feb 2015 (1 month)
Internet assessor at Lionbridge

Experience Details

Internet assessor

Quality

Entry Level

Internet assessor at Lionbridge "online job"


Company Details

Lionbridge (multinational)

Cairo, Egypt

501-1000 employees

Research

N/A

Jan 2014 to Apr 2014 (3 months)
Internet assessor at Lionbridge

Experience Details

Internet assessor

Quality

Entry Level

Internet assessor at Lionbridge "online job"


Company Details

Lionbridge (multinational)

Cairo, Egypt

501-1000 employees

Research

N/A

Jan 2014 to Apr 2014 (3 months)
Agent - Provisioning ordering creation management team at At Orange Business Services

Experience Details

Agent - Provisioning ordering creation management team

Project/Program Management

Experienced (Non-Manager)

Handling SIEMENS and KPMG Customers orders,

Dealing with ordering systems,

Assigning tasks to different entities to start ordering the connection,

Dealt with testing teams to make sure connection is up after installation.


Company Details

At Orange Business Services (multinational)

Cairo, Egypt

More then 1000 employees

Business Services - Other

N/A

Aug 2010 to Apr 2011 (8 months)
Customer technical support Engineer at Orange Business Services

Experience Details

Customer technical support Engineer

Customer Service/Support

Experienced (Non-Manager)

Providing technical support for AKZONOBEL Customer via Phone , mails , conference calls , ..

Acting as Level 1 & 2 support for the customer,

Level 1 : handling the call and logging it into CLARIFY.

Level 2: Troubleshooting the problem trying to solve it,

Escalating hard problems to high level teams.


Company Details

Orange Business Services (multinational)

Cairo, Egypt

More then 1000 employees

Business Services - Other

N/A

Mar 2008 to Aug 2010 (2 years 5 months)
Black Box Tester at KINGSEDCO

Experience Details

Black Box Tester

IT/Software Development

Entry Level

Testing company products ( applications ) for any faults without going through the code


Company Details

KINGSEDCO

Cairo, Egypt

1-10 employees

Computer Software

N/A

Dec 2007 to Dec 2007 (1 month)
Trainee (intern) at GASCO _ NATA

Experience Details

Trainee (intern)

Education/Teaching, Training/Instructor

Student

SMS (System management server)

Microsoft Windows XP


Company Details

GASCO _ NATA

Cairo, Egypt

501-1000 employees

Chemicals

N/A

Aug 2006 to Sep 2006 (1 month)
Trainee (intern) at EGYPT Telecom

Experience Details

Trainee (intern)

Education/Teaching, Training/Instructor

Student

Satellites Operations


Company Details

EGYPT Telecom

Cairo, Egypt

501-1000 employees

Telecommunications

N/A

Jul 2005 to Aug 2005 (1 month)

Education

Bsc in Electrical Engineering in Computer and systems

Education Details

Bsc in Electrical Engineering

Computer and systems

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
2002 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Salam College Experimental language school

Egypt

2002

A / Excellent / 85 -100%

Score: 94% Math Section

Al Salam College Experimental language school
2002

Certifications

Certificate details

CISCO certified network associate ( CCNA)

Aug 2006

N/A

N/A

N/A

CISCO

N/A

Certificate details

BSCI 642-901 – Building Scalable Cisco Internetworks

Jun 2009

N/A

N/A

N/A

CISCO

N/A

Training and Courses

Training/Course Details

Assessing Customer Behavior

Mar 2008

Orang Business Services

N/A

Training/Course Details

Behavior: Putting Your Best Foot Forward

Apr 2008

OBS

N/A

Training/Course Details

Communicating to Get Results

May 2008

OBS

N/A

Training/Course Details

Discovering What Your Customers Want

Jun 2008

OBS

N/A

Training/Course Details

Effective Relationships with Customers

Jul 2008

OBS

N/A

Training/Course Details

Effective Telephone Techniques

Aug 2008

OBS

N/A

This profile is fresh!
Last update 21 days ago.

Jobseeker photo

Profile Skills and Keywords

ASP.NETATMAdaptiveAgent - Provisioning Ordering Creation Management TeamArabicAssessing Customer BehaviorAt Orange Business ServicesBGPBSCIBSCI 642-901 Building Scalable Cisco InternetworksBehavior: Putting Your Best Foot ForwardBlack Box TesterBusiness Services - OtherC SharpCCNACISCO Certified Network Associate ( CCNA)ChemicalsClarifyCommunicating To Get ResultsComputer And SystemsComputer SoftwareCreativeCurriculum And System FounderCustomer ServiceCustomer Technical SupportCustomer Technical Support EngineerCustomer-orientedDSLData NetworksDiscovering What Your Customers WantEIGRPEducationEffective Relationships With CustomersEffective Telephone TechniquesEnglishEnglish Montessori TeacherFlexibleFrame RelayHard WorkerHuman ResourcesIGN ( IP Global Networks)IP VPNITInternet AssessorIsdnJavaLionbridgeLogisticsLogistics ManagerMatlabMetroEthernet AccessMicrosoft AccessMplsOrange Business ServicesOrderingPlannerProgram ManagementProjectQuality AssuranceQuality ControlResearchSMSSoftware DevelopmentSqlSupportSurffing The InternetTeachingTelecommunicationsTo Work With Orgainized SystemTraineeTransportationVisual BasicWanWeb Rater

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Clarify

Clarify

: Expert

: Extreme - I love it!

:

1-3 years

Frame Relay

Frame Relay

: Expert

: Extreme - I love it!

:

1-3 years

ATM

ATM

: Expert

: Extreme - I love it!

:

1-3 years

BGP

BGP

: Expert

: Extreme - I love it!

:

1-3 years

EIGRP

EIGRP

: Expert

: Extreme - I love it!

:

1-3 years

IP VPN

IP VPN

: Expert

: Extreme - I love it!

:

1-3 years

DSL

DSL

: Expert

: Extreme - I love it!

:

1-3 years

IGN ( IP Global networks)

IGN ( IP Global networks)

: Expert

: Extreme - I love it!

:

1-3 years

isdn

isdn

: Expert

: Extreme - I love it!

:

1-3 years

mpls

mpls

: Expert

: Extreme - I love it!

:

1-3 years

wan

wan

: Expert

: Extreme - I love it!

:

1-3 years

MetroEthernet Access

MetroEthernet Access

: Expert

: Extreme - I love it!

:

1-3 years

sql

sql

: Expert

: Extreme - I love it!

:

Less than 1 year

CCNA

CCNA

: Expert

: Extreme - I love it!

:

3-5 years

BSCI

BSCI

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Access

Microsoft Access

: Advanced

: High

:

Less than 1 year

SMS

SMS

: Intermediate

: High

:

Less than 1 year

ASP.NET

ASP.NET

: Intermediate

: High

:

Less than 1 year

Visual Basic

Visual Basic

: Intermediate

: High

:

Less than 1 year

Java

Java

: Intermediate

: High

:

Less than 1 year

C Sharp

C Sharp

: Intermediate

: High

:

Less than 1 year

Matlab

Matlab

: Little knowledge

: Little

:

Less than 1 year

Fields of Expertise

Logistics

Logistics

: Expert

: Extreme - I love it!

:

Less than 1 year

Customer Technical Support

Customer Technical Support

: Expert

: Extreme - I love it!

:

1-3 years

Black Box Tester

Black Box Tester

: Expert

: Extreme - I love it!

:

Less than 1 year

data networks

data networks

: Expert

: Extreme - I love it!

:

3-5 years

ordering

ordering

: Expert

: Extreme - I love it!

:

1-3 years

Teaching

Teaching

: Intermediate

: Medium

:

Less than 1 year

web rater

web rater

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Hard worker, Customer-oriented, Creative, Flexible / Adaptive

Online Presence

http://www.linkedin.com/profile/view?id=114216668&trk=nav_responsive_tab_profilehttps://www.facebook.com/OmDegohttps://twitter.com/shamselhommosy

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