SF

Shams Adel Faisal

Customer Support Advisor at EGS – Etisalat

Helwan, Cairo, Egypt

Work Experience

  • Customer Support Advisor

    EGS – Etisalat

    Oct 2023 - Present -1 yr, 9 months

    • Job Details:Communicated with customers via chats & outbounds. Acknowledged & resolved customers’ complaints. Processed orders, forms, applications, and requests.

  • Tele Sales Agent

    Finance Group

    Oct 2022 - Mar 2023 -5 months

    • Job Details:Generated leads for the company. Sat appointments for interested clients.

  • English Educational Assistant

    Learning Academy

    Feb 2021 - Nov 2021 -9 months

    • Job Details:Corrected students’ assignments. Responded to parents’ inquiries.

    • Education

    • Bachelor's Degree in English Language and Translation

      Cairo University (CU)

      Jan 2023 

    Skills

    • google applications
    • Communication skills
    • Microsoft Office
    • outlook
    • Customer Service
    • Handling customers

    Languages

    • English

      Fluent

    • Arabic

      Fluent
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